Associate Manager, ProAssure Services (Remote)

Stryker; Denver (CO); Hybrid; USD 140,000 - 166,000; Full time

Job summary

A leading healthcare technology firm in Denver is seeking a Manager for ProAssure solutions. In this role, you'll lead a team to enhance customer satisfaction and service outcomes while collaborating cross-functionally. You’ll need a relevant Bachelor's degree and significant experience in healthcare IT with management experience. A flexible remote work option is available, making this an appealing opportunity for career advancement.

Benefits

Salary up to $165,600 plus bonus

Career advancement opportunities

Flexible remote work options

Supportive work environment

Qualifications

• Minimum of 6 years of experience in the clinical or healthcare IT industry.
• At least 2 years in a direct management role.
• US Citizenship required.

Responsibilities

• Mentor and lead a team of ProAssure Specialists.
• Develop and implement processes for knowledge sharing.
• Maintain relationships with customer contract sponsors.
• Collaborate with Sales and Services teams to draft SOWs.
• Perform system administration tasks.

Skills

Team leadership

Customer relationship management

Process development

Technical troubleshooting

Education

Bachelor's degree in Health Informatics, Information Systems, Technology, Business, or equivalent

Job description

Overview

Employer Industry: Healthcare Technology Solutions

Why Consider this Job Opportunity

• Salary up to $165,600 plus bonus eligibility and benefits
• Opportunity for career advancement and growth within the organization
• Flexible remote work option available
• Engage in a supportive and collaborative work environment
• Play a key role in improving customer satisfaction and service outcomes

What to Expect

• Mentor and lead a team of ProAssure Specialists in administering Vocera solutions for customers
• Develop and implement processes for consistent practices and knowledge sharing among team members
• Maintain positive relationships with customer contract sponsors to ensure satisfactory service delivery
• Collaborate with Sales and Services teams to draft and deliver Statements of Work (SOWs)
• Perform system administration tasks including database maintenance, training, and troubleshooting

What is Required

• Bachelor\'s degree in Health Informatics, Information Systems, Technology, Business, or equivalent
• Minimum of 6 years of experience in the clinical or healthcare IT industry, with at least 2 years in a direct management role
• US Citizenship required

How to Stand Out

• Demonstrated experience in account management or customer success
• Experience working with the Department of Defense (DOD) and Veterans Affairs (VA) health systems

#HealthcareTechnology #CareerOpportunity #RemoteWork #ManagementRole #CustomerSuccess

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