Associate Manager, Operations

Medcor; El Paso (TX); On-site; USD 68,000 - 83,000; Full time

Job summary

Medcor is seeking an Associate Manager, Operations to lead development and execution of operational strategies for onsite construction health and wellness clinics. You will supervise clinical staff across multiple client locations, drive client satisfaction, and support training and coverage both onsite and remotely.

This role requires extensive travel, up to 75%, and close collaboration with client management and internal teams.

Qualifications

• Bachelor’s degree in health-related field; applicable experience may substitute for degree.
• Live in Western or Northern Texas.
• Basic Life Support (BLS) certification.
• EMT/Paramedic/LVN/LPN: valid national or state certification or license.
• RN: current and valid state RN license.
• OSHA 30 certification.

Responsibilities

• Coordinate scheduling, coverage planning, and respond to seasonal demand and client requests.
• Collaborate with onsite client managers, HR, EHS, and security for standardized operations.
• Ensure accurate timecard submissions in compliance with policies and budgets.
• Assist in recruitment, onboarding, and training of new hires.
• Lead regular staff and operations meetings and participate in special projects.
• Conduct site quality reviews and report findings to Operations and Clinical Affairs.
• Provide operational and clinical training to staff, ensuring system access and training.
• Build strong relationships with client management to support long-term partnerships.

Skills

Operations management

Scheduling

Team leadership

Cross-functional collab

Training & onboarding

Quality assurance

Education

Bachelor’s degree in health-related field

Advanced degree desirable

Tools

EMR systems

Job description

JOB SUMMARY

The Associate Manager, Operations leads the development and execution of operational and administrative strategies to support training and coverage across onsite construction health and wellness clinics. The position serves as a resource and liaison for the administration and continuous improvement of occupational health and wellness programs including the support and execution of client practices and driving high client satisfaction and long‑term retention. This role will support the delivery of Medcor services both onsite and remotely, while overseeing clinical staff across multiple client locations. Extensive travel is expected in this role and will vary depending on training and coverage needs.

Salary for this position is $75,000.00 per year

MAJOR JOB DUTIES & RESPONSIBILITIES

• Work in partnership with the Operations Manager to manage advocate scheduling, evaluate coverage needs, and address seasonal demand or client requests for additional support. Ensure client coverage needs are routinely met and work with onsite clinic manager to determine if appropriate resources are in place in the event of coverage gaps or request from client to increased onsite support.
• Collaborate and work with cross‑functional partners, including onsite client department managers, human resources, environmental health & safety, and security to ensure the integration and coordination of services are consistent with standardized operations, Medcor patient care guidelines and client policies and procedures.
• Oversee accurate and timely timecard submissions in compliance with company policies, legal requirements, and budgetary guidelines.
• Assist in recruitment and selection process including interviewing, hiring, onboarding, and training new hires.
• Institute and attend regular staff and operations management meetings.
• Participate in special projects, including disaster response and perform other related duties as assigned.
• Conduct regular site quality assurance reviews, monitor data integrity, and report findings to Operations and Clinical Affairs teams as needed. Monitor quality audit expectations by conducting regular quality reviews and ensure expectations of excellent or better are met. Conduct onsite and remote training to new and existing Medcor advocates. Provide both operational and clinical training in collaboration with training and clinical affairs department. Ensure advocates receive appropriate system access and training.
• Develop effective relationships with client management team within scope and anticipate needs, identify solution, and support long‑term successful client partnership.
• Provide onsite clinic coverage when alternative staffing solutions are unavailable, serving in the capacity of Clinic Manager as needed.
• Collaborate and work closely with internal departments to share information and improve the quality of our clinic services and resolve issues. Partner with Clinical Affairs to ensure clinical vision and objectives are met.
• Apply knowledge of clinical occupational health as well as knowledge of regulations impacting the work environment (OSHA, HIPAA, ADA). Stay current with healthcare industry regulations and standards to ensure the organization remains in compliance.
• Promote, monitor and coordinate employee health, wellness, and safety initiatives such as safety walks, wellness, walks, flu clinics, biometric screenings, and health fairs.
• Proactively partner with the Operations Manager to drive completion of required annual training and acknowledgments for field staff, ensuring compliance and readiness.
• Travel requirement of up to 75%.

SUPERVISOR RESPONSIBILITIES

• Manage the performance of assigned team members, including identifying strengths and opportunities of team members performance, skills, and knowledge. Responsible for providing coaching and regular feedback through regular 1:1 meetings.
• Assist the Operations Manager in implementing corrective actions for performance and attendance deficiencies, ensuring proper documentation is maintained, and partner with Human Resources on employee matters as needed.
• Schedule and facilitate individual and/or team meetings to promote engagement, share best practices, provide important updates, and ensure team members are well supported.
• Responsible for team member training and facilitating ongoing operational excellence and organizational learning. Assist management with the development of new and updated training material and facilitate training as needed.

Minimum Qualifications

Education

• Bachelor’s degree in health‑related field (applicable experience may be substituted in lieu of bachelor’s degree); such as experience working in the related fields of EMT, Paramedic, LVN and LPN, and RN.
• Live in Western or Northern Texas.

License/Certification

• Basic Life Support (BLS) certification
• EMT, Paramedic, LVN/LPN: Valid National or State EMT certification or Paramedic
• RN: Current and valid State RN license
• OSHA 30
• Additional certifications may be required based on site location(s)

Experience

• 3+ years of experience in healthcare, high volume EMS role or clinical setting with supervisory experience as part of that background.
• Experience in occupational or employee health, with a strong understanding of health and safety principles.

Preferred Qualifications

Education

• Bachelor’s degree in healthcare, Business Administration, Nursing, or related field. Advanced degree.

Experience

• 3-5 years of experience in a healthcare or clinical setting focused on construction-related environments.
• Familiarity with occupational health or electronic medical record (EMR) systems and safety event reporting tools.
• Background in training, education, or instructional roles.

Skills

• Must be able to meet and continue to meet any applicable state, county, and local certification/license requirements.
• Strong understanding of healthcare and clinic operations, with the ability to manage confidential information appropriately.
• Excellent communication, attention to detail, and organizational skills.
• Proficient in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and other database applications.
• Collaborative team player with the ability to communicate effectively across multiple levels and build strong working relationships.

PHYSICAL REQUIREMENTS

• Frequent sitting, standing, and walking for the duration of a scheduled work shift, and pushing, pulling, lifting, carrying, bending down, stooping, and reaching to lift or transport items/objects.
• Frequent lifting, moving, and climbing stairs with a 50lb jump bag/backpack.
• Clarity of vision, use of fingers and hands, handling or touching objects/equipment necessary to assess and treat patients.
• Hearing and speaking clearly to impart oral information and convey detailed instruction to patients and staff, and during the use of medical equipment such as but not limited to a stethoscope.
• Safely lifting or moving a patient and assisting with ambulation.
• Able to move items up to 50 pounds.

WORKING CONDITIONS

• Provides operational and administrative support across multiple clinical locations in several states; must be willing and able to travel up to 75% of the time.
• Candidate should reside near a major metropolitan airport to accommodate frequent U.S. travel.
• Potential exposure to infectious materials during patient assessments, testing, immunizations, and preventive services.
• May require the use of personal protective equipment (PPE) such as gloves, safety glasses, ear protection, respirators, and full‑body protective suits, depending on the task and environment.
• Work is conducted in occupational clinic settings; noise levels and temperature conditions may vary based on facility and location.

To perform this job successfully, an individual must be able to perform the essential job functions. A reasonable accommodation may be made to enable individuals with a disability to perform the essential functions