Associate Manager of Virtual Care Management VCM

DocGo Inc.; United States; Remote; USD 85,000 - 90,000; Full time

Job summary

A leading company in digital health is seeking an Associate Manager for Virtual Care Management. This role involves overseeing clinical delivery, managing remote teams, ensuring quality care, and collaborating on policies. Ideal candidates will have significant nursing experience and strong leadership skills.

Benefits

PTO

Medical Coverage

Dental Coverage

Vision Coverage

401k

Paid Sick Leave

Qualifications

• 5+ years of nursing experience, with remote care management experience preferred.
• 1-3 years of direct management experience.

Responsibilities

• Oversee clinical delivery of virtual care management services.
• Manage and supervise a team of remote RNs and non-licensed team members.
• Ensure compliance with scope of practice and licensure.

Skills

Interpersonal Skills

Communication

Critical Thinking

Leadership

Education

Unrestricted Compact State RN License

Tools

MS Office Suite

Job description

Job Title: Associate Manager, Virtual Care Management (VCM)

Compensation Range: $85,000 – $90,000

Location: United States, Remote

Job Type: Full-Time

Benefits: PTO, Medical, Dental and Vision coverage with company as well as individual contribution, 401k (individual contribution only), Paid Sick Leave

About CRMS by DocGo:

Cardiac RMS by DocGo is an innovator in digital health and remote care services, focusing on providing accurate, economical, and clinically relevant remote monitoring and patient management programs. It is an award-winning, Medicare-approved IDTF providing Cardiac Implanted Electronic Device (CIED) monitoring for partner clinics. The company also offers Virtual Care Management Services through a cloud-based platform connecting patients, providers, and the healthcare team. The management and clinical team members have extensive industry experience and maintain high levels of certification and expertise.

Job Summary:

The Associate Manager of VCM oversees the clinical delivery of virtual care management services, including staff management, scheduling, evaluation, and ensuring smooth daily operations of the department.

Responsibilities:

1. Participate in recruitment, interviewing, and hiring of RN and care management team members.
2. Manage and supervise a team of remote RNs and non-licensed team members.
3. Evaluate nursing care quality, ensure compliance with scope of practice and licensure.
4. Promote team alignment with Cardiac RMS core values.
5. Collaborate on clinical policies, compliance, quality assurance, and training.
6. Coordinate with HR and Learning & Development on onboarding and training.
7. Follow up with clients to ensure partnership success and goal achievement.
8. Address clinical issues and complaints promptly to build strong relationships.
9. Support sales and marketing efforts for VCM services, including participation in calls and meetings.
10. Ensure adherence to company policies and standard operating procedures.
11. Perform other tasks as assigned.

Requirements:

• Unrestricted compact state RN license.
• 5+ years of nursing experience, with remote care management experience preferred.
• 1-3 years of direct management experience.
• Strong interpersonal, communication, and presentation skills.
• Critical thinking and data-driven decision-making skills.
• Good judgment, proactive approach, and leadership capability.
• Self-motivated and able to work independently.
• Excellent written communication skills.
• Knowledge of HIPAA regulations and compliance.
• Proficiency in MS Office Suite.

Physical Requirements:

• Sitting for extended periods at a desk and working on a computer.
• Viewing monitors for long durations.
• Ability to move and use office equipment as needed.

EEO/AAP Statement: DocGo is an equal opportunity employer committed to diversity and inclusion, ensuring a respectful environment for all individuals regardless of protected characteristics.

This job description provides a general overview of responsibilities and expectations. Duties may evolve with business needs.