Associate Manager of Virtual Care Management VCM

DocGo Inc.; United States; Remote; USD 85,000 - 90,000; Full time

Job summary

DocGo Inc. is seeking an Associate Manager of Virtual Care Management to lead the delivery of clinical services. The role involves managing remote nursing teams, ensuring compliance with standards, and enhancing patient care delivery in a virtual environment. Ideal candidates will have robust nursing experience and strong leadership capabilities.

Benefits

PTO

Medical, Dental and Vision coverage

401k with individual contribution

Paid Sick Leave

Qualifications

• 5+ years of experience in nursing, remote care management preferred.
• 1-3 years direct management experience required.
• Proficiency in communication and leadership.

Responsibilities

• Oversee clinical delivery of virtual care management services.
• Manage and supervise a team of remote RNs.
• Participate in recruitment and evaluate nursing care quality.

Skills

Strong interpersonal skills

Critical thinking

Communication skills

Problem solving

Education

Unrestricted compact state RN license

Tools

MS Office Suite

Job description

Associate Manager of Virtual Care Management VCM

Job Title: Associate Manager, Virtual Care Management (VCM)

Compensation Range: $85,000 – $90,000

Location: United States, Remote

Job Type: Full-Time

Benefits: PTO, Medical, Dental and Vision coverage with company as well as individual contribution, 401k (individual contribution only), Paid Sick Leave

About CRMS by DocGo:

Cardiac RMS by DocGo is an innovator in digital health and remote care services with a focus on providing the most accurate , economical, and clinically relevant remote monitoring and patient management programs in the industry . Cardiac RMS is an award winning, Medicare-approved Independent Diagnostic Testing Facility (IDTF), which provides Cardiac Implanted Electronic Device (CIED) monitoring for partner clinics . In addition, Cardiac RMS by DocGo is a provider of Virtual Care Management Services using a proven platform that connects patients, providers and the broader health care team. Cardiac RMS by DocGo utilizes industry-leading, cloud-based software systems for the provision of services. The management and clinical team members have years of experience in the industry and maintain the highest levels of certifications and expertise .

Job Summary:

The Associate Manager of VCM is responsible for overseeing the clinical delivery of care for virtual care management services provided by the company . This includes responsib ility for staff management, scheduling, and evaluation as well as for ensuring the day-to-day operation of the department.

Responsibilities:

Participates in the recruitment, interviewing and hiring of new RN and care management team members as needed.

Provides direct management and supervision of a team of remote RNs and other non-licensed team members.

Evaluates the quality of nursing care; ensures compliance with scope of practice and licensure.

P romotes team alignment with Cardiac RMS core values.

Works collaboratively with staff and management on clinical policies, compliance, quality assurance and educational activities.

Works collaboratively with HR/ Learning & Development on new hire orientation and training as needed.

In conjunction with management, e nsures customer success by following up with clients to ensure the partnership is achieving established goals.

Builds strong relationships by addressing clinical issues and complaints in a timely manner .

Collaborates with sales and marketing to promote VCM services ; participates in sales calls and meetings as needed.

Complies with company policies and procedures and ensures the team follows standard operating procedures for all operational functions.

Other tasks as assigned.

Requirements:

Unrestricted compact state RN license.

5+ years of experience in nursing . Remote care management (RPM, CCM, PCM) experience preferred.

1-3 years direct management experience .

Strong interpersonal and communication skills. Comfortable communicating in team s and formal presentation settings .

Critical thinking skills to address top-level concerns and leverage all available data to determine the best path forward

Strong personal and professional judgement

Demonstrates a “bias toward action”

Demonstrate leadership ability, experience leading teams, projects, and client implementations.

Capable of working independently and demonstrates self-motivation.

Excellent written communication and documentation skills

Understanding of all HIPAA regulations and the need to strictly adhere to them

Proficiency with MS Office Suite

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Viewing monitors for long periods of time which may cause eye strain
• Freedom to get up and move from workspace as needed
• Ability to use various office equipment such as copiers, fax machines, phones

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.