Associate Manager General Surgery Residency Administrator

bannerhealth; Tucson (AZ); On-site; USD 85,000 - 120,000; Full time

Job summary

Banner Health seeks an Associate Manager, Residency Administrator to lead medical education operations within Graduate Medical Education (GME). You will supervise coordinators, coordinate recruitment and interviews, and ensure programs meet accreditation and institutional requirements.

You will collaborate with program leaders to design schedules, manage credentialing, and monitor budgets while driving continuous improvement and stakeholder satisfaction across Banner Health’s GME portfolio.

Qualifications

• Bachelor's degree in business, human relations or related field.
• C-TAGME certification required or to be obtained within two years.
• Notary Public commission within 90 days of hire.

Responsibilities

• Oversee operations of residency/fellowship programs and ensure accreditation/compliance with ACGME and institutional standards.
• Lead a team of program coordinators; hire, train, coach, and evaluate staff while managing budgets.

Skills

Leadership

Recruitment

Credentialing

Budgeting

Coaching

Interpersonal skills

Team management

Education

Bachelor's degree in business or related field

C-TAGME certification

Notary Public

Tools

Residency Management Software

Job description

Primary City/State: Tucson, Arizona

Department Name: Program Directors BUMCT/BUMCS

Work Shift: Day

Job Category: Administrative Services

Are you a passionate healthcare professional who thrives at the intersection of leadership, education, and operational excellence? Banner Health is looking for a dynamic Associate Manager, Residency Administrator to join our team and play a pivotal role in shaping the next generation of physicians. This mission-driven leadership opportunity puts you at the heart of Graduate Medical Education, where you will oversee the full lifecycle of residency and fellowship programs, drive accreditation excellence, and ensure compliance with ACGME and institutional standards - all while collaborating with Program Directors, physicians, and top academic leaders.

In this role, you will lead and inspire a team of program coordinators, managing everything from recruitment coordination and interview event logistics to rotation scheduling and credentialing for house staff. You will be responsible for hiring, training, coaching, and evaluating team members while monitoring budgets and financial reports to ensure operational efficiency. Your ability to build strong relationships with both internal and external stakeholders will be key as you participate in institution-wide improvement initiatives and serve on GME subcommittees to continuously elevate program quality.

At Banner Health, we are committed to making healthcare easier by empowering the people who deliver it. As one of the nation's leading nonprofit health systems, we offer a people-centered, inclusive, and collaborative work environment with competitive compensation, comprehensive benefits, and endless opportunities for professional growth. If you are ready to bring your expertise and passion to a role that truly makes a difference, we want to hear from you!

Location: Banner Health Corp Tucson (575 E River Rd)

Schedule: M-F 8am to 5pm, some weekends and after hours for special events is required

Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 1,100-plus clinicians provide primary and specialty care to patients at highly ranked Banner University Medical Centers and dozens of clinics while providing mentorship to more than 1,200 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care.

POSITION SUMMARY

This position supervises and oversees the operations of medical education within a specific department. Accountable for the activities required for accreditation, recruitment, and effective operation of the medical education program. This dual position provides front-line leadership to team members while organizing, supervising, and coordinating Graduate Medical Education (GME) program(s). Works both independently and collaboratively with GME to support the development, implementation, maintenance, monitoring, and continuous improvement of the assigned GME programs. Uses specialized GME knowledge, judgment, and skills necessary to guide program coordinators to organize and document all medical education activities for assigned programs. Accountable for the activities required for accreditation, recruitment, and effective operation of the medical education programs.

CORE FUNCTIONS

1. Manages the operations of the residency and/or fellowship program including, but not limited to compliance with ACGME, program requirements, and institutional requirements. Establishes and maintains databases of information for accreditation reporting, surveys, licensure, credentialing, audits, and other reporting.
2. Supervises the day to day activity of team members who provide administrative support to GME programs ensuring a high level of productivity. Continuously monitors the functioning of GME processes and recommends changes to operational procedures as necessary. Brings to leaderships attention any potential problems, serious issues, or situations that have not been resolved in a timely manner. Establishes and promotes teamwork and collaboration between individuals, departments, and the entire organization.
3. Interviews, selects, and hires qualified department team members. Provides formal training, orientation and on-the-job training. Ensures the ongoing competency of team members through coaching and the evaluation of team member performance in a fair and consistent manner.
4. Accountable for the daily operational performance of the department. Makes decisions - guided by policies, procedures and accreditation requirements. Improves efficiency and accomplishes operational objectives. Serves as a role model and resource person for providing exceptional customer service. Works within budgetary/financial objectives set by finance and monitors monthly financial reports for variances and adheres to the annual budget.
5. Builds and supports effective relationships with internal and external stakeholders and organizations. Coordinates activities, reviews work, exchanges information, and/or resolves problems related to graduate medical education. Lead and participates in institution wide improvement activities through sharing lessons learned and best practices to facilitates continuous improvements.
6. Coordinates recruitment and interview events and logistics. Ensure all annual credentialing and other hospital and Department requirements are met for each trainee within the assigned program.
7. Collaborate with the Program Director, APD, and/or Program Chief(s) to design and implement yearly rotation and vacation schedules for house staff. Work performed is reportable to the Graduate Medical Education Leaderships. Serves on at least one GME subcommittee annually.
8. Maintains accurate records on all current and former house staff necessary to verify successful completion of residency program using the Residency Management Software Prepares all cyclical reports for residents, staff and attending physicians. Maintains discretion relative to confidential and sensitive residency/fellowship issues.
9. Internal contacts include physicians, administration, and employees. External customers include various medical education accreditation agencies and federal, state and local regulatory agencies for medical education.

MINIMUM QUALIFICATIONS

• Must possess knowledge of medical education coordination as normally obtained through the completion of a bachelor’s degree in business, human relations or related field.
• Must have C-TAGME or acquire the certification within two years. Must possess or obtain active Notary Public commission within 90 days of hire.
• Must possess an understanding of graduate medical education as normally demonstrated with five years of experience in a healthcare related field. Requires strong research and organizational abilities. Requires excellent interpersonal skills. Must have the ability to guide and lead others. Requires demonstrated negotiation and persuasion skills.

PREFERRED QUALIFICATIONS

• Leadership experience preferred.
• Experience in graduate medical education preferred.
• Additional related education and/or experience preferred.

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