Associate Manager - ERP Package Applications

DXC Technology Morocco; Columbus (OH); Remote; USD 84,000 - 157,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid holidays

Paid time off

Job summary

DXC Technology is seeking an Associate Manager ERP Packages to join our remote US team. This role leads ServiceNow architecture delivery across ITSM, ITOM, ITBM, SAM, GRC, and HRSD, working with clients to transform their operations.

You will guide workshops, oversee governance, and act as the technical lead across projects, with 5+ years of client-facing experience and relevant ServiceNow certifications preferred. This is a full-time remote opportunity with competitive compensation.

Qualifications

• 5+ years delivering ServiceNow solutions across ITSM/ITOM/ITBM/SAM/GRC/CSM/HRSD.
• Excellent communication and presentation skills.
• Ability to influence and lead sponsors and stakeholders.
• Strong interpersonal skills and customer-centric mindset.
• ITIL v3 Foundation certification desired; related ServiceNow certifications preferred.

Responsibilities

• Help clients transform their business and solve complex problems.
• Define scope and vision for projects delivering customised solutions.
• Lead and support governance processes and technical standards.
• Develop standards for ServiceNow configurations and integrations.
• Lead design workshops, development, testing and deployment activities.
• Maintain responsibility for deliverables related to ServiceNow configurations.
• Act as technical lead / architect across projects and pre-sales.
• Drive improvements to implementation methodology and offerings.

Skills

ServiceNow architecture

Client-facing experience

Communication skills

Leadership / team-building

Governance & project management

Education

Bachelor's degree in IT, Engineering or sciences

Tools

ServiceNow

Job description

Job Description:

Associate Manager ERP Packages

Remote, US

About DXC

DXC helps global companies run their mission-critical systems and operations while modernising IT, optimising data architectures and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organisations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at dxc.com.

About the Team / Offering - Consulting & Engineering Services

Our global team of consulting, engineering, and technology experts partners with the world's most innovative companies to help them thrive in an AI-powered world. With a strong foundation of values, deep industry expertise, and an extensive partner network, our people are trusted by clients to lead transformative change.

About the Role

Responsibilities

• Help clients transform their business and solve complex problems
• Define the scope and vision for projects that deliver customised solutions
• Defines, guides, and supports the execution of your technical governance processes
• Helps develop standards and practices for maintaining the ServiceNow architecture model
• Participate in and or lead design workshops, development, testing and deployment activities
• Maintain responsibility for technical deliverables related to ServiceNow configurations and integrations
• Demonstrate expert understanding of best practices related to ServiceNow
• Develop and represent a deep understanding of our capabilities and our customer's businesses
• Support business development and pre-sales activities as the technical lead / architect, working across functional and technical projects.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Technical leader, serving as a liaison among business partners, technical resources, and project stakeholders

Experience Required

• 5+ years of relevant experience in architecting and delivering ServiceNow solutions across multiple products - ITSM, ITOM, ITBM, SAM, GRC, Security, CSM, HRSD, Portal etc.
• Strong professional services and/ or client facing experience
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills
• Demonstrated ability to influence, consult and providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
• Strong interpersonal skills, customer-centered attitude, ability to deal with cultural diversity
• Proven team player and team builder
• A degree preferably in Information Technology, Engineering or the Sciences
• ITIL V3 Foundation Certification desired
• ServiceNow System Administrator, Certified Implementation Specialist and / or Certified Application Developer certifications preferred

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success. Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organisational requirements. A reasonable estimate of the current compensation range for this position is $84,400 - $156,800.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status or any other basis prohibited by law. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link (https://mandatoryview.com/?licenceid=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&producttype=onlineapplicant)

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