Associate Manager, Customer Strategy

Kenvue; Rogers (AR); Hybrid; USD 110,500 - 156,000; Full time

Benefits offered by this job

Competitive Benefit Package

Paid Holidays

Learning & Development Opportunities

Job summary

Kenvue in Summit, NJ, is seeking an Associate Manager, Customer Strategy to shape and activate customer-specific strategies across brands and retailers, focusing on hair, face or incubator portfolios within Skin Health & Beauty.

You will translate enterprise priorities into executable plans and influence cross-functional teams to drive profitable growth across omnichannel channels. The role demands strong data judgment and compelling storytelling.

Qualifications

• Bachelor’s degree required.
• 4+ years in customer sales, category insights/management, analytics, shopper marketing/insights or related field in consumer products.
• Strong experience with syndicated data (Circana/Nielsen), POS analytics and customer performance metrics.
• Ability to translate data into clear, actionable customer strategies and narratives.
• Intermediate to advanced Excel and PowerPoint; Power BI or Tableau preferred.
• Experience participating in or supporting JBP or line review processes.
• Experience supporting Walmart, Target, CVS, Walgreens, Grocery, Club, Dollar or eCommerce customers preferred.
• Exposure to innovation planning, assortment strategy or omnichannel activation preferred.
• Beauty category experience preferred.

Responsibilities

• Lead development of customer-specific strategies and activation plans aligned to brand and category priorities.
• Synthesize insights from syndicated data, retailer data, POS performance, and category fundamentals to inform customer plans.
• Serve as a strategic partner to Customer Development teams with clear sell-in stories and performance readouts.
• Own and deliver customer insights, line review support, and strategic deep dives (distribution gaps, promo effectiveness).
• Partner cross-functionally with Brand, Finance, Demand/Supply Planning and Commercial teams for aligned execution and forecasting support.
• Support key planning processes including JBP, Innovation Planning, integrated business planning forecast cycles, and customer reviews.
• Translate national strategies into retailer-specific opportunities while maintaining national guardrails.
• Lead or support presentations for customer line reviews and cross-functional forums.
• Mentor and inform analyst support, ensuring high-quality outputs.

Skills

Syndicated data analysis

POS analytics

Customer strategy development

Cross-functional collaboration

Advanced Excel

PowerPoint

Power BI / Tableau

Education

Bachelor’s degree

Tools

Power BI

Tableau

Excel

Job description

Associate Manager, Customer Strategy

What We Do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands – including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.

Role Reports To

Director Cust Strat OGX Rogaine Incub

Location

North America, United States, New Jersey, Summit

Work Location

Hybrid

What You Will Do

The Associate Manager, Customer Strategy plays a critical role in shaping and activating customer‑specific strategies that drive profitable, omnichannel growth across assigned brands and retailers, with a focus on hair, face or incubator portfolios within Kenvue's Skin Health & Beauty business segment. This role sits at the intersection of customer, category, and brand strategy—translating enterprise priorities and performance insights into executable customer plans. It acts as a strategic thought partner to Customer Development, Brand, Finance, Demand/Supply Planning and Category/Shopper teams to inform joint business planning (JBP), innovation execution, forecasting alignment and customer storytelling. Success in this role requires strong analytical judgment, the ability to synthesize complex inputs into clear recommendations, and the confidence to influence cross‑functional stakeholders in a fast‑paced, evolving retail environment.

Key Responsibilities

• Lead development of customer‑specific strategies and activation plans aligned to brand and category priorities
• Synthesize insights from syndicated data (Circana/Nielsen), retailer data, POS performance, innovation tracking and category fundamentals to inform customer plans
• Serve as a strategic partner to Customer Development teams by delivering clear sell‑in stories, performance readouts and growth recommendations
• Own and deliver customer insights, line review support, and strategic deep dives (e.g., distribution gaps, innovation pacing, promo effectiveness)
• Partner cross‑functionally with Brand, Finance, Demand/Supply Planning and Commercial teams to ensure aligned execution and forecasting support
• Support key planning processes including JBP, Innovation Planning, integrated business planning forecast cycles, and customer business reviews
• Translate national strategies into retailer‑specific opportunities while maintaining compliance with national guardrails
• Lead or support presentations for customer line reviews, internal leadership forums, and cross‑functional working sessions
• Mentor and inform analyst support, ensuring high‑quality, accurate and actionable outputs

Required Qualifications

• Minimum of a Bachelor’s degree
• Minimum of four years of prior experience in customer sales, category insights/management, analytics, shopper marketing/insights or related field in a consumer products environment
• Strong experience working with syndicated data (Circana/Nielsen), POS analytics and customer performance metrics
• Proven ability to translate data into clear, actionable customer strategies and narratives
• Intermediate to advanced Excel and PowerPoint skills are required; proficiency in Power BI or Tableau is preferred
• Ability to devise and deliver persuasive presentations, based on data-driven insights and facts, to gain support for business strategies and/or initiatives
• Strong cross‑functional collaboration, communication and presentation skills
• Experience participating in or supporting JBP or line review processes
• Experience supporting Walmart, Target, CVS, Walgreens, Grocery, Club, Dollar or eCommerce customers preferred
• Exposure to innovation planning, assortment strategy or omnichannel activation preferred
• Beauty category experience preferred

Benefits

Annual base salary for new hires in this position ranges: $110,500.00 - $156,000.00

• Competitive Benefit Package*
• Paid Company Holidays, Paid Vacation, Volunteer Time & More!
• Learning & Development Opportunities
• Kenvuer Impact Networks
• This list could vary based on location/region
• Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.

Equal Employment Opportunity

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.