Associate Manager - Attorney-Represented Bodily Injury Claims (Remote - PST)

Allstate; Arizona; Remote; USD 80,000 - 125,000; Full time

Job summary

National General Holdings Corp., a member of The Allstate family of companies, seeks an Associate Manager, Attorney-Represented Bodily Injury Claims to lead a team handling complex attorney-represented BI claims. You will coach talent, influence outcomes, and guide your team through challenging claims with confidence.

The role oversees performance management, staffing, and escalated customer situations, fostering a high-performance, collaborative culture in a remote West Coast-oriented

Qualifications

• Leads a team handling complex, attorney-represented BI claims.
• Coaches and mentors staff; monitors performance and workload.

Responsibilities

• Develops and executes strategies to drive employee performance.
• Oversees vendor performance and highly complex arbitrations contentions.
• Oversees complex claim settlements and escalated customer issues.
• Analyzes unit reports to support business objectives.
• Reviews employee work quality through ride-alongs and file reviews.

Skills

Bodily Injury Claims

Claims Operations

Claims Processing

Coaching

Conflict Management

Employee Supervision

Leadership

Mentorship

Negotiation

Team Management

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

Ready to lead where experience, strategy, and people come together? We’re looking for an Associate Manager, Attorney-Represented Bodily Injury Claims to lead and develop a team handling complex, attorney-represented claims. This is an opportunity to use your claims expertise in a bigger way, coaching talent, influencing outcomes, and helping your team navigate challenging claims with confidence. If you’re an experienced BI professional ready to take the next step in leadership, we’d love to connect.

Key responsibilities include developing and executing strategies to drive strong employee performance and consistent, expert claims handling; monitoring staffing levels and workloads; providing coaching and mentoring; and participating in performance management and reviews. The Team Leader also addresses escalated customer situations, supports unit goal-setting, and fosters a high-performance, collaborative culture.

The Bodily Injury Associate manager will manage a team of attorney‑represented bodily injury adjusters supporting our West Coast claims operations. This remote role requires availability during Pacific Time Zone business hours.

Key Responsibilities

• Frequently participates in special projects as a subject matter expert
• Manages and oversees performance of vendors
• Oversees response to highly complex arbitrations contentions
• Oversees the negotiation of highly complex claim settlements
• Oversees the resolution of highly complex customer conflicts or issues
• Analyzes unit reports and supports the achievement of business unit objectives
• Defines, analyzes, and tracks department, section, and/or unit measures
• Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews

Supervisory Responsibilities

• This job has supervisory duties.

Skills

Bodily Injury Claims, Claims Operations, Claims Processing, Coaching, Conflict Management, Employee Supervision, Leadership, Mentorship, Negotiation, Team Management

Compensation

Associate Manager: $80,000.00 -- $124,600.00

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at [phone].

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.