Associate Manager

DCM; United States; Remote; USD 22,000 - 36,000; Part time

Job summary

DCM is seeking an Associate Manager to oversee day-to-day call room operations, recruit and train callers, and supervise a sales team on political and fundraising campaigns. This role is part-time, hourly, and fully remote, offering the chance to contribute to campaigns nationwide while developing leadership and campaign management skills.

You will learn all aspects of a client’s subscription season, maintain leads and reports, attend regular meetings with account executives and clients, and

Qualifications

• HS diploma or the equivalent; college degree preferred.
• Organized, detail oriented, disciplined, self-motivated individual.
• Flexible schedule.
• Sales experience required; non-profit/arts experience preferred.
• Computer literate, Microsoft Office proficiency a must.

Responsibilities

• Learn all aspects of a client's subscription season and/or fundraising program.
• Create a positive and enthusiastic work environment in the call room.
• Recruit, hire and retain callers for the duration of the campaign.
• Train, coach and oversee phone sales representatives to attain bottom line results and excellent customer service.
• Train employees on company's internal software use when applicable.
• Maintain, organize and distribute all leads; up-to-date lead count at all times.
• Review and approve all reported data before entry into Center Stage.
• Attend weekly meetings with the account executive and client representatives.
• Schedule and oversee employee hours worked.
• Manage the campaign operations according to budget assignment.

Skills

Sales experience

Organized

Detail oriented

Flexible schedule

MS Office

Education

HS diploma or equivalent

College degree preferred

Tools

Microsoft Office

Job description

Eligibility

This opportunity is only open to experienced DCM employees who have worked successfully as an Assistant Manager/Shift Runner on one or more campaigns. If you do not have that experience.

Training Path

All Associate Managers will initially work on political and humanitarian campaigns as a training ground. Arts campaigns will come later in your development. You must be comfortable working on political and humanitarian campaigns. Please do not apply if you are unwilling to work on these types of campaigns.

Summary

DCM's associate managers are multi-talented individuals operating independently as an effective part of a team. One of the primary responsibilities is to accomplish the goals of the campaign. They are responsible for the day to day phone room operations, for recruiting, training and supervising their phone sales representatives. They also provide database maintenance, lead organization and daily and weekly reporting of results. Associate managers are also required to attend regular meetings with their account executives and clients. DCM has campaigns in many major cities across the country and is always pursuing new opportunities. Associate managers play an important role in the marketing and fundraising efforts of major cultural institutions across the country.

Essential Duties of the Position

• Learn all aspects of a client's subscription season and/or fundraising program.
• Create a positive and enthusiastic work environment in the call room.
• Recruit, hire and retain callers for the duration of the campaign.
• Train, coach and oversee phone sales representatives to attain the best bottom line results possible and excellent customer service. (This includes goal setting, monitoring, disciplining and terminating callers.)
• Train employees on company's internal software use when applicable.
• Maintain, organize and distribute all leads; maintaining an up-to-date lead count at all times.
• Review and approve all reported data, before it is entered into Center Stage.
• Maintain a campaign database, which includes daily entry and checking of reports.
• Attend weekly meeting with the account executive and client representatives.
• Schedule and oversee employee hours worked.
• Manage the campaigns operations according to budget assignment.
• Assists in evaluation of reports, decisions, and campaign results in relation to established goals. Recommends new approaches and procedures to accomplish the campaign revenues and goals.
• Implement and enforce DCM's company policies.
• Performs other related duties as required and assigned by DCM's Campaign Strategist or other home office staff.

Requirements

• HS diploma or the equivalent; college degree preferred.
• Organized, detail oriented, disciplined, self-motivated individual.
• Flexible schedule.
• Sales experience required; non-profit/arts experience preferred.
• Computer literate, Microsoft Office proficiency a must.

This position is classified as Part Time, Hourly and Non-Exempt. DCM is committed to growth and development within our company. Currently this position is fully remote.

At DCM, we believe that diversity is the cornerstone of a thriving workplace. We are committed to creating an inclusive environment that values and respects individuals from all walks of life. We strongly encourage applications from LBGTQIA+ individuals, BIPOC (Black, Indigenous, and People of Color), and Military Veterans. Join us in shaping a future that celebrates diversity and empowers every employee to bring their unique perspectives and experiences to the table.

Why DCM?

• Inclusive Workplace: We foster an inclusive work environment where diversity is celebrated, and all employees are respected and valued.
• Growth Opportunities: We believe in investing in our employees' growth and offer opportunities for professional development and advancement.
• Competitive Compensation: We offer competitive compensation packages to attract and retain top talent.
• Impactful Work : Join us in making a difference and contribute to meaningful campaigns that have a positive impact on our clients and society.

Learn more about DCM Inc by visiting our website: www.dcmtm.com.