Assistant Manager

EXPRESS; Durham (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, pharmacy, dental and vision coverage

401(k) and Roth 401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Job summary

EXPRESS is seeking an Assistant Manager for their store in Durham, North Carolina. This role involves supervising store operations, managing talent, and ensuring a positive shopping experience for customers. Candidates should have strong customer service skills and relevant retail experience.

The Assistant Manager will coach Sales Associates, resolve complaints, and be responsible for daily operations while adhering to company policies. The position offers opportunities for growth and development.

Qualifications

• 1-3 years of relevant job experience.
• Proficient in use of technology like iPads and registers.
• Meets defined availability criteria, including weekends.

Responsibilities

• Assist in supervising store operations and management.
• Coach and train Sales Associates for effective performance.
• Evaluate Sales Associates to facilitate their growth.
• Ensure adherence to Company Policies and safety standards.
• Resolve customer complaints and improve customer experience.

Skills

Strong customer service skills

Sales management experience

Communication skills

Education

High School or Equivalent

Tools

Technology (iPad, registers)

Job description

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.

About Express

Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Store Name

Mall At Southpoint

Responsibilities

Express is seeking an Assistant Manager to join our team. The Assistant Manager assists the Store Manager in supervising the store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in‑store shopping experience for our retail customers.

• Assists in developing, inspiring, and retaining top talent
• Maintain a positive work environment, encouraging an exceptionally high level of store morale and an “one team” mentality
• Coach, teach and train Sales Associates for effective job performance
• Partner with the Store Manager to identify high performing Sales Associates to assist in their growth
• May assist in the hiring process for Sales Associates by participating in interview and providing feedback to the Store Manager
• Support the Store Manager's analysis of the business and help to execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities
• Assist in overseeing all aspects of daily store operations
• Execute action plans to optimize results
• Ensure sales floor coverage in order to meet customer expectations
• Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store
• Maintain adherence to Company Policies and ensures the safety of associates and customers
• Manage the execution of the store strategy to achieve performance goals
• Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives
• Support a store's environment focused on consistently delivering a great in‑store experience
• Lead by example in creating a culture of proactive customer engagement to exceed our customer's expectations
• Greet and assist all customers in a friendly manner, sharing information on product, promotions, and loyalty programs
• Resolve any customer complaints, determine the source of issues and take initiative to identify and resolve them
• Act as the customer experience leader; accountable for results of the customer experience and creates action plans to improve performance
• Creates a positive in‑store experience through visual standards
• Other essential functions may occur as directed by your supervisor

Required Experience & Qualifications

• Education: High School or Equivalent
• Years of Experience: 1-3 of relevant job experience
• Proficient in use of technology (iPad, registers)
• Demonstrates strong customer service skills
• Meets defined availability criteria, including nights, weekends and non‑business hours
• Meets physical requirements

Critical Skills & Attributes

• Previous retail experience preferred
• Proven ability to drive sales results
• Strong communication skills
• Minimum of two years relevant experience
• Prior sales management experience

Benefits And Compensation

PHOENIX offers a range of benefits to help protect full‑time associate's health and long‑term financial security including:

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

For part‑time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more. Additionally, part‑time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Part‑time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide. Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Closing

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Applicants must be currently authorized to work full‑time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H‑1B or TN status) for this position.

Equal Opportunity

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say “Associate Relations” or send an e‑mail to [e-mail] and let us know the nature of your request and your contact information.

Notification to Agencies

Please note that PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third‑parties for hires made.