Associate Manager

Factory Stores H.F.D. No. 55, Inc.; Rockville (MD); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive pay and bonuses

60% discount on products

Paid Time Off (PTO)

401(k) with matching

Comprehensive insurance plans

Various discounts

Job summary

Factory Stores H.F.D. No. 55, Inc. is seeking an Associate Manager to join their leadership team. In this role, you will ensure profitability by fostering customer connections, brand loyalty, and community engagement while providing immediate feedback to maximize team performance.

You will manage operations, work closely with the Store Director, and provide a collaborative environment for all associates, ensuring the team exceeds goals while delivering best-in-class customer service.

Qualifications

• 3+ years of full-time retail management experience.
• Passionate about supporting brand and customers.
• Stay up to date with fashion trends.

Responsibilities

• Collaborate with Store Director on business ownership.
• Manage designated division of responsibility.
• Support Store Director with recruiting and training.

Skills

Retail management

Customer engagement

Coaching

Team collaboration

Problem-solving

Job description

Our Story

We think shopping should be fun. Actually, really fun. As in scoring our exclusive collection of colorful, classic styles at prices that can’t be beat. A fan of lots of options in amazing fits? You’ve got it. Looking for some great accessories you won’t find anywhere else? Check. Need to get dressed for a day at the office, a weekend get-together or your next family vacation? Easy, preppy-inspired outfits are a part of our DNA, so we’ve got you covered. Whatever the occasion, we’ve got styles for the whole family that’ll have your crew looking good. Plus, there always deals waiting for you… 24 hours a day, seven days a week.

Job Summary

As an Associate Manager, you are a key member of the leadership team. You are responsible for ensuring profitability by fostering genuine customer connections, brand loyalty, and community engagement. You'll provide immediate feedback and coaching to maximize team performance. While you will own a key area of the business, you will also be expected to step into other roles to maintain operational excellence.

What You’ll Do

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.


• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)


• Manage store operations, systems, and technology while ensuring accountability.


• Support Store Director with recruiting, training and development efforts.


• Partner with Store Director and management team to curate a collaborative working environment for all associates.


• Ensure the team is always on track to exceed goals and provide best-in-class customer service.


• Come up with innovative ways to engage the community and build loyalty through events.


• Can step into a variety of roles on the sales floor, if needed.

Who You Are

• Have 3+ years of full-time retail management experience with a similar scope.


• Passionately support our brand, customers, and teams.


• Stay up to date with current fashion trends and industry developments.


• Embrace teamwork, flexibility, and courtesy while executing tasks.


• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.


• Have scheduling flexibility, including nights, weekends and holidays.


• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Some Perks and Benefits

• Competitive base pay and bonus programs


• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell


• Competitive Paid Time Off (PTO) plan, including paid holidays


• 401(k) plan with company matching donations


• Medical, dental, prescription, vision, and life insurance


• Entertainment, travel, fitness, and mobile technology discounts


• See our full list of benefits here Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Hourly Range: $29.25 - $36.50 At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds. JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.

We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel‑good color… Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We believe in looking like a million bucks, not spending it—which is why we go the extra mile to source the absolute best fabrics at the most accessible prices. We also know that we have a responsibility to the planet and to humanity to choose eco‑friendly fabrics and to support our factory workers, without compromise.

Learn More

Our workplace should be a safe haven, where you flourish and succeed both as an individual and teammate. Discrimination, harassment and intimidation have no place in our offices, stores, or contact and distribution centers. We will not tolerate it in any form, and furthermore, it is illegal. This applies not only to our associates but also to vendors and customers. We explicitly prohibit discrimination based on the following legally protected characteristics: race, color, ancestry, national origin, religion, sex, pregnancy, childbirth and related medical conditions, marital status, age, sexual orientation, gender identification and expression, legally protected physical or mental disability, genetic information (including characteristics, testing and refusing to submit to a test), veteran status or any other basis protected under applicable federal, state or local law. Any behavior or acts that violate this policy will result in disciplinary action up to and including termination.