Associate, Maintenance - Truck

CEI Fleet Collision and Safety; United States; Remote; USD 49,000 - 68,000; Full time

Job summary

Join a leading fleet management company as an Associate, Maintenance - Truck. You will leverage your mechanical expertise and customer service skills to provide exceptional support to clients and their drivers, ensuring efficient vehicle maintenance and repair processes. This role offers a dynamic work environment with opportunities for professional growth and a commitment to employee well-being.

Benefits

Comprehensive health and welfare benefits

Paid time-off programs

Qualifications

• Minimum 3 years of automotive knowledge; mechanic experience preferred.
• Active ASE certifications in T1 Mechanical and another T Series.

Responsibilities

• Responding to and creating repair orders in various applications.
• Negotiating repair prices and issuing authorizations for valid repairs.

Skills

Customer Service

Organizational Skills

Effective Communication

Education

High School Diploma

BA/BS

Tools

Microsoft Office

Job description

Associate, Maintenance - Truck page is loaded

Associate, Maintenance - Truck

Apply locations: United States - Remote | Time type: Full time | Posted on: Posted 3 Days Ago | Job requisition id: R104785

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for an Associate, Maintenance - Truck to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products, services, and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are You:

• Someone with extensive heavy-duty truck mechanical experience?
• Someone with strong customer service skills?

As the Associate, Maintenance - Truck, you will support and guide our clients’ drivers and act as a fiduciary for our clients when authorizing repairs at a fair price by following their policies and Element’s operating procedures. You will collaborate with Maintenance Client Partners, Supervisors, Managers, Directors, Drivers, Clients, and Automotive Repair shops. Using your prior experience, ASE truck (and possibly car certifications), education, and tools, you will review repair requests from automotive shops and approve or decline repairs based on client policies.

A Day in the Life

• Responding to and creating repair orders in various applications, answering incoming calls from drivers and suppliers to resolve inquiries concerning vehicle work
• Providing service assistance and directions to drivers, clients, and repair shops
• Negotiating repair prices when appropriate and reviewing requests for compliance with client policy and Element’s procedures
• Issuing authorizations for valid repairs to control maintenance costs and minimize vehicle downtime
• Making outbound calls to initiate or follow up on services and resolve issues
• Responding to inquiries from our Maintenance Platform, email, or internal tools
• Applying your technical expertise in repairs, preventative maintenance, tires, roadside, labor & parts costs, etc., while delivering superior customer service

Requirements

• Minimum 3 years of automotive knowledge; mechanic experience preferred
• 2–3 years of hands-on heavy-duty truck mechanical experience preferred
• Active ASE certifications in T1 Mechanical and another T Series (T2–T8), or willingness to obtain them within one year of employment
• High School diploma required; BA/BS is a plus
• Ability to work evenings, weekends, and holidays as needed
• Proficiency in PC skills including data entry and Microsoft Office
• Strong organizational skills and ability to prioritize and respond with urgency
• Effective communication skills with internal teams and external clients or suppliers, with a focus on customer service
• Comfortable working remotely in an inbound call center environment
• Goal of 1st contact resolution to minimize rework

The salary range for this position is $49,100 to $67,500 annually. Actual compensation depends on experience, skills, and other factors. This range applies to candidates in this geographic location; other locations may have different ranges.

What’s in it for You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits for you and your family
• Paid time-off programs (vacation, sick leave, holidays)

Applicants will undergo a background check after a conditional offer is extended.

Element Fleet Management and its subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We consider all qualified applicants without regard to legally protected factors. Accommodations are available upon request; contact [e-mail] or call [phone].

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