Associate Loan Servicer Escrow

Webster Bank; Southington (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading commercial bank as an Associate Loan Servicer Escrow, where you'll oversee disbursements for real estate taxes and insurance premiums, ensuring quality customer service. This position requires strong analytical, problem-solving, and communication skills while offering development opportunities in a collaborative environment.

Qualifications

• 2 years' related experience in a financial services organization handling loan servicing or insurance preferred.
• Experience in a loan servicing call center at a credit union, bank, or other financial institution is a plus.
• Detail-oriented with excellent communication skills.

Responsibilities

• Maintain and oversee disbursements for property taxes and insurance premiums for escrowed accounts.
• Communicate daily with third-party insurance tracking companies to ensure coverage.
• Review tax and insurance reports; handle payment of delinquent accounts.

Skills

Analytical skills

Time management

Problem-solving skills

Interpersonal skills

Written communication skills

Self-starter

Working knowledge of MSP

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Job description

Associate Loan Servicer Escrow page is loaded

Associate Loan Servicer Escrow

Apply locations CT Southington time type Full time posted on Posted 25 Days Ago job requisition id R25_0000000747

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Roles and responsibilities include maintaining and overseeing disbursements for payments for real estate taxes, homeowners, flood, PMI, and MIP insurance premiums timely for escrowed accounts; maintain direct contact with taxing authorities, insurance companies/agencies, borrowers and our tax and insurance vendors to ensure quality customer service; verify all non-escrowed accounts have the appropriate insurance coverage and updated tax information. Assists in the monitoring of disbursements as a result of Claims funds received by insurance companies for losses to borrower’s homes.

Key Responsibilities:

• Work with vendor to Reconcile data and disburse checks for all regular real estate, abatement and added assessment taxes to either our tax payment service or direct to municipalities prior to due dates. Reconcile all data and disburse checks to the appropriate insurance payee prior to renewal.

• Communicate daily with our third party insurance tracking company to ensure proper coverages are in place at all times and in accordance with Bank, government and investor guidelines.

• Review weekly open item tax and insurance reports. Communicate directly with our tax and insurance vendors to obtain the amount due on accounts where disbursement listings have not been received. All open items are paid manually to ensure prompt payment and avoid any penalty for late payments.

• Research past due and/or delinquent status reports from our tax and insurance vendors for escrowed and non-escrowed accounts for any delinquent real estate, added assessment and utility charges or homeowners or flood insurance premiums.

• Monitor and process loss draft checks in accordance with investor and bank guidelines. Issue periodic reports to department management team.

• Communicate with borrowers and taxing authorities or insurance companies/agents to resolve any and all tax or insurance issues.

• Review escrow analysis statements with borrowers.

• Assist Customer Service representatives as needed in times of heavy telephone volume.

• Communicate with our tax service to ensure all 1st mortgage loans have a valid tax contract in place.

Skills/Education/Experience Required:

Skills:

• Working Knowledge of MSP is preferred

• Strong analytical skills, detail oriented

• Time management and strong interpersonal skills

• Effective problem-solving skills as well as oral and written communication skills

• Self-Starter with ability to work well independently as well as with a Team

• Proficient in Excel and working knowledge of Microsoft Office product suite.

Education :

• High School Diploma or GED and prefer a minimum of 2 year's related experience in a financial services organization handling loan servicing or insurance.

• Experience in a loan servicing call center at a credit union, bank, or other financial institution a plus.

• Excellent problem-solving, organizational, analytical, verbal, and written communication skills

The estimated salary range for this position is $22.45 per hour USD to $27.02 per hour USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.