Associate Learning Experience Designer- Student Success Operations Support

Western Governors University; Salt Lake City (UT); On-site; USD 57,000 - 85,000; Full time

Benefits offered by this job

Bonuses

Health benefits

Tuition discount

Wellbeing program

Retirement plan

Paid time off

Job summary

Western Governors University seeks an Associate Learning Experience Designer to craft engaging, research-informed learning experiences. You will work with a team versed in media, front/back-end development, and research to guide design from inception to launch.

The role emphasizes applying science-informed learning strategies, collaborating across stakeholders, and delivering outcomes-aligned experiences for diverse students. Travel up to 20% may be required.

Qualifications

• Bachelor’s degree is required.
• Experience in learning experience design, UX/UI, and research methods preferred.
• Experience with agile development and cross-functional teams.

Responsibilities

• Designs and participates in projects with cross-functional agile teams.
• Conducts user research including interviews and usability testing.
• Designs experiences achieving strong student outcomes in courses.
• Understands adult learners and underserved populations in design.
• Creates wireframes and prototypes for testing and iteration.
• Collaborates with developers to ensure technical feasibility of designs.
• Meets quality standards and budget with timely delivery.
• Promotes best-practice learning design with stakeholders.

Skills

Learning Experience Design

UX/UI

Research Methods

Agile

Wireframing

Prototyping

Project Management

Education

Bachelor's degree

Tools

InVision

Photoshop

Job description

Job Description

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Professional 305 Pay Range: $56,500.00 - $84,700.00

The Associate Learning Experience Designer (LxD) demonstrates a commitment to learning and designing experiences to help others learn better. The successful candidate is passionate about delighting students while they achieve and demonstrate learning outcomes. Associate LXDs works closely with more senior Learning Experience Designers to support projects and stakeholders by researching and applying science-informed learning strategies and practices into their designs. This position will work with a team versed in rich media, front- and back-end development, and research to guide their designs from inception through launch and evaluation.

Essential Functions and Responsibilities:

• Designs and participates in projects that involve cross-functional, agile teams by developing engaging, and effective learning experiences that impact students
• Under the mentorship of more senior Learning Experience Designer, conducts user research including interviews, surveys, and usability testing
• Designs learning experiences achieving robust student outcomes in both academic courses and the affective/ non-cognitive domain
• Understands adult learners, under-served populations, and student body and designs experiences accordingly
• Wireframes actionable learning interactions and iterates designs based on efficacy and usability studies
• Applies best-practice UX and UI design skills to create proof-of-concepts, mockups, and prototypes
• Efficiently produces multiple approaches for usability testing, AB testing and stakeholder presentations
• Contributes collectively with other developers to ensure technical feasibility of designs
• Ensures learning design and content development are completed on time and within budget and meets standards of quality
• Collaborates with peers to apply and drive best-practice learning experience design
• Participates in business development efforts such as assumption testing, product promotion, and partnership formation.
• Works mostly with situational and highly complex projects or assignments
• Develops and maintains collaborative relationships with internal and external stakeholders
• Stays current with trends, leading science and innovations, and research in learning science, instructional media, UI/UX and learner behavior
• Successfully collaborates with stakeholders to ensure designs are aligned with desired outcomes
• Reviews student feedback and provides recommendations for learning experience improvements
• Participates in research projects to advance learning science and quality improvement for student learning experience
• Ensures developed curriculum meets or exceeds expected student outcome metrics and improves the student experience
• Promotes the business through professional conferences, product demos, and other outreach activities
• Models leadership and professionalism
• Fulfills other duties as assigned

Knowledge, Skill and Abilities

Experience applying design strategies informed by learning and behavioral sciences, instructional design, and interaction/web/eLearning design principles Experience in developing and implementing learning experiences / eLearning from ideation through implementation and analysis Basic to intermediate project management skills and “hands on” tactical management of learning experience product development, agile experience preferred Excellent written, oral, presentation, and interpersonal skills Experience with qualitative and quantitative primary research methods Ability to analyze and interpret data to drive future design improvements, direction, and to quantify and validate design effectiveness Proficiency in design tools, such as Invision and Photoshop, to rapidly create both low- and high-fidelity mockups and wireframes Ability to work collaboratively and creatively in a fast-paced, agile environment Conceptual knowledge of web/software development Strong attention to detail and a feeling of pride and ownership over the quality of our learning experience

Minimum Qualifications

• Bachelor’s degree

Preferred Qualifications

• Prior experience in product design content following a user-center design process
• Strong portfolio of learning product/app design
• Experience in lieu of education Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is at the discretion of the hiring manager.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

• eligible for bonuses
• medical, dental, vision, telehealth and mental healthcare
• health savings account and flexible spending account
• basic and voluntary life insurance
• disability coverage
• accident, critical illness and hospital indemnity supplemental coverages
• legal and identity theft coverage
• retirement savings plan
• wellbeing program
• discounted WGU tuition
• and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [e-mail].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

In 1997, a coalition of 19 U.S. governors founded Western Governors University with a singular vision: to make higher education more accessible by offering full degree programs online. Starting small, we quickly expanded. Today, we’re one of the largest accredited online universities in the U.S.