Senior Business Process Engineer - Transformation & Corporate Operations

Western Governors University; Salt Lake City (UT); Sur place; USD 100 000 - 150 000; Plein temps

Résumé du poste

Western Governors University is seeking a Senior Business Process Engineer in Salt Lake City to design, analyze, and implement institutional processes that support growth, service levels, and cost performance. You will lead process redesign, coach teams, and partner with Finance and Analytics to drive student-centered outcomes.

Ideal candidates have Lean Six Sigma certification, strong analytical skills, and experience with BI tools to inform data-driven decisions.

Qualifications

• Bachelor’s degree in Industrial Engineering, Service Systems Engineering, Operations Research, or related discipline.
• Three years of related professional experience.

Responsabilités

• Lead analysis, redesign, and optimization of complex business processes across one or more units.
• Oversee department-level process improvement projects with stakeholder alignment and timely execution.
• Develop and track OKRs to measure improvement and drive continuous improvement.
• Collaborate with cross-functional partners to adopt changes and align organizational goals.
• Coach and mentor teams in process optimization methodologies and tools.
• Design and maintain end-to-end business process architecture and maps.

Connaissances

Lean Six Sigma

Process optimization

Analytical thinking

Stakeholder management

Problem solving

Project management

Agile/Waterfall

Communication

Formation

Bachelor's degree in engineering, operations research, or related field

Master's degree (preferred)

Outils

Tableau

Power BI

Minitab

Description du poste

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Professional 311 Pay Range: $100,000.00 - $150,000.00

Job Description Shape the Future of How WGU Operates The Senior Business Process Engineer is responsible for designing, developing, analyzing, and implementing institutional business processes that support the growth, service level, and cost performance needs of the university’s schools and shared services functions. This role focuses on enhancing operational efficiency, streamlining workflows, and ensuring business processes align with institutional strategic goals. The Senior Business Process Engineer identifies opportunities for improvement, develops people, process, and technology solutions, and leads continuous improvement initiatives across the organization. Working closely with project and program leaders, finance partners, analytics teams, business stakeholders, and technology professionals, this position drives business process redesign, re-engineering efforts, and the development of future-state operating models that support organizational transformation and student success. The Senior Business Process Engineer plays a key role in the university’s largest and most strategic transformation initiatives.

Key Responsibilities

• This is an in-office position working at our Corporate Headquarters in Salt Lake City, Utah.
• Lead the analysis, redesign, and optimization of complex business processes across one or more business units.
• Oversee department-level process improvement projects, ensuring stakeholder alignment, timely execution, and achievement of desired outcomes.
• Develop, track, and report on Objectives and Key Results (OKRs) to measure process improvement effectiveness and drive continuous improvement.
• Partner with cross-functional stakeholders to ensure successful adoption of process changes and organizational alignment.
• Lead project teams and workgroups, providing direction and accountability for project success.
• Contribute to the design and maintenance of end-to-end business process architecture and process frameworks.
• Apply Lean and Six Sigma methodologies to analyze, improve, and optimize business processes.
• Serve as the subject matter expert for Lean and Six Sigma tools, methodologies, and best practices.
• Conduct detailed process analysis to improve academic operations, services, and organizational functions.
• Coach, train, and mentor employees and project teams in process optimization methodologies and tools.
• Utilize project management methodologies to plan workflows, allocate resources, and ensure project delivery.
• Create and maintain comprehensive business process architecture maps.
• Develop KPI and measurement frameworks to identify improvement opportunities and reduce operational waste.
• Lead day-to-day process improvement and redesign efforts while mentoring team members in process optimization practices.
• Design and implement operational and data-driven decision support systems to support a culture of continuous process improvement.
• Support business and cultural transformation initiatives through effective change management practices.
• Prepare and communicate project status updates to stakeholders at all levels of the organization.
• Collaborate with internal and external partners to promote a positive, student-focused environment.
• Model operational capacity, service levels, outcomes, and costs in partnership with Finance to identify and address supply and demand imbalances.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of process automation tools and their application in business process optimization.
• Experience using business intelligence and analytics tools such as Tableau, Power BI, and Minitab.
• Strong analytical skills with the ability to identify trends, patterns, and actionable insights from complex datasets.
• Ability to identify, assess, and mitigate risks associated with process redesign and implementation.
• Excellent written and verbal communication skills with the ability to present recommendations to senior leaders and communicate technical concepts to non-technical audiences.
• Strong problem-solving and critical-thinking capabilities.
• Working knowledge of Agile, Waterfall, and other project management methodologies.
• Knowledge of Lean and Six Sigma principles, tools, and practices.
• Understanding of quality improvement methodologies and continuous improvement frameworks.
• Knowledge of business process architecture mapping and process design principles.
• Ability to work effectively in ambiguous and evolving environments.
• Demonstrated accountability, integrity, and commitment to delivering results.
• Strong leadership, collaboration, and stakeholder management skills.
• Excellent interpersonal skills and ability to build effective relationships across diverse groups.
• Passion for organizational improvement and student-centered outcomes.

Minimum Qualifications

• Bachelor’s degree in Industrial Engineering, Service Systems Engineering, Operations Research, Supply Chain Management, Actuarial Science, or another relevant engineering, business, or technical discipline.
• Three (3) years of related professional experience.

Preferred Qualifications

• Master’s degree.
• Four (4) years of professional experience in a technical or engineering environment.
• Four (4) years of experience applying Lean and Six Sigma methodologies and tools for business process optimization.
• Prior experience in Business Process Engineering.
• Six Sigma Green Belt or Black Belt certification, or the ability to obtain certification within one to two years.
• Lean Silver certification, or the ability to obtain certification within one to two years.

Work Environment & Travel

This position requires occasional travel of up to 20%, including attendance at company summits, conferences, visits to company locations, and other business-related events as needed. Additional travel may be required to support business needs.

Disclaimer

This job description outlines the primary duties, responsibilities, qualifications, and working conditions associated with this position. It is intended to reflect the current requirements of the role; however, management reserves the right to modify responsibilities as necessary to meet organizational needs. Additional duties may be assigned as required.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

Accommodations

Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [e-mail].

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

In 1997, a coalition of 19 U.S. governors founded Western Governors University with a singular vision: to make higher education more accessible by offering full degree programs online. Starting small, we quickly expanded. Today, we’re one of the largest accredited online universities in the U.S.