Associate Knowledge Management Specialist | Remote

Blizzard Entertainment; Austin (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading gaming company is seeking an Associate Knowledge Management Specialist to curate and publish information resources. This role supports customer service by managing knowledge-based content and liaising with staff. Ideal candidates possess strong English skills, a technical writing degree, and a passion for gaming. Remote work is available, along with comprehensive benefits.

Benefits

Medical, dental, and vision insurance

401(k) with Company match

Paid holidays and vacation

Mental health programs

Free and discounted games

Qualifications

• Commitment to global teamwork and relationship building.
• History of excellence in quality.
• Flexibility to work any schedule.

Responsibilities

• Coordinate subject matter expertise to develop content needs.
• Act as a curator for the internal and external knowledge base.
• Assist with the writing of internal and external communications.

Skills

Strong written and verbal English skills

Experience with business writing and communications

Highly detail oriented

Ability to work under pressure

Knowledge of Blizzard Entertainment games

Education

Bachelor's degree in a technical writing or related field

Tools

HTML

Adobe Photoshop

SharePoint

Job description

Team Name: Customer Service

Job Title: Associate Knowledge Management Specialist | Remote

Job Description:

The Associate Knowledge Management Specialist will serve as a contributor, curator and publisher for internal and external information resources including (but not limited to) communications, articles that support games on the Battle.net platform and CS policies, game content, and process guides. In addition, the specialist will resolve CS information requests. As a key member of customer support, the specialist is expected to maintain and preserve Blizzard's culture of excellence and commitment to quality in every aspect of their work.

Responsibilities

• Coordinate subject matter expertise to develop content needs and outlines
• Act as a curator for the internal and external knowledge base
• Assist with the writing of internal and external communications, articles, game documentation, policies, and process guides
• Provide editorial support for other information resources as requested
• Adhere to associated style guides and reinforce compliance of other contributors
• Factor in reporting needs and capabilities for information projects
• Act as a point of contact for front line staff and CS support teams for information related issues
• Assist with development and communication of documentation for product releases and updates
• Other duties, as assigned

Requirements

• Strong written and verbal English skills
• Experience with business writing and communications
• Highly detail oriented with a critical eye for editing format, grammar, and tone
• Commitment to global teamwork and relationship building
• History of excellence in quality
• Demonstrated proficiency in multi-tasking and prioritization
• Ability to work under pressure in a fast-paced, high-volume environment
• Knowledge of and passion for Blizzard Entertainment games
• Drive for self-improvement
• Flexibility to work any schedule

Additional Considerations

• Bachelor's degree in a technical writing or related field or equivalent work experience in a related position
• Understanding of departmental policies and procedures
• Familiarity with HTML and web authoring tools
• Proficiency in image editing software such as Adobe Photoshop
• Written fluency in Korean
• Familiarity with SharePoint

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for 'Every World' - we've got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.