Associate IT Operations Engineer

Green Thumb; United States; Remote; USD 65,000 - 75,000; Full time

Job summary

Green Thumb is seeking an IT Support professional to troubleshoot, install, and maintain end-user hardware and IT infrastructure across multiple sites in the United States. Travel up to 40% to support manufacturing/CPG sites, with on-call rotations after hours, weekends, and holidays.

You will assist with Dell/Nutanix servers, Windows Server environments, network gear, and IoT devices while using Fresh Service and SolarWinds for monitoring and ticketing.

Qualifications

• High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Up to two years of IT support or related training/experience.
• Understanding of IT hardware and software systems and infrastructure components.

Responsibilities

• End-User Hardware Support: Troubleshoot, install, and maintain PCs, laptops, PoS tech, VoIP phones, and other end-user systems.
• Assist in managing Dell and Nutanix servers, Windows Server 2016/2019, network equipment (Meraki/Fortinet), and IoT devices.
• Monitor and respond to issues via Fresh Service helpdesk; address SolarWinds alerts.
• On-Call Support: participate in after-hours, weekend, and holiday rotations.
• Support IT operations: troubleshoot, document, and escalate issues; install software and patches; test system performance.

Skills

End-User Hardware Support

Strong Communication

Willingness to Learn

Travel readiness

Education

High School Diploma

Associate's or Bachelor's degree preferred

Tools

Dell servers

Nutanix

Windows Server 2016/2019

Meraki switches

Fortinet firewalls

Fresh Service

SolarWinds

Job description

This role is ideal for individuals eager to learn how to troubleshoot, install, and maintain various IT systems related to both end-user hardware and technology infrastructure. You don’t need to be an expert, but we value a strong willingness to learn and grow in a dynamic, hands-on environment. This role will be required to travel up to 40% support various manufacturing/CPG sites.

As part of our IT operations team, you will support day-to-day system operations, help resolve technical issues and maintain the health of our IT infrastructure. Over time, you will gain the confidence to take ownership of these systems and continue to grow within the IT organization.

Key Responsibilities:

• End-User Hardware Support:
• Troubleshoot, install, and maintain devices such as PCs, laptops, retail Point of Sale (PoS) technology (registers, printers, iPads/iOS devices), VoIP phones, and other end-user systems.
• Assist in managing Dell and Nutanix servers, Windows Server 2016/2019, network equipment (Meraki and Fortinet switches, firewalls, wireless APs), manufacturing IoT devices, ISP circuits, and interconnectivity technologies (copper ethernet and single-mode fiber optics).
• Monitor and respond to issues via our helpdesk ticketing system (Fresh Service).
• Proactively and reactively address alerts from our SolarWinds system monitoring platform.
• On-Call Support:
• Participate in after-hours, weekend, and holiday on-call support rotations.
• Other Duties:
• Additional responsibilities as assigned by manager.
• Support overall information systems planning, implementation, and administration in a variety of IT functional areas.
• Follow internal procedures and guidelines to troubleshoot and resolve basic IT issues across different systems and technologies, including hardware, software, and networks.
• Provide support to end-users, assisting with software and hardware malfunctions, setting up new equipment, and documenting and escalating issues as necessary.
• Install and configure software and applies patches or updates to maintain basic IT infrastructure such as servers, workstations, and network devices.
• Routinely test and monitor IT system performance to ensure system security and reliability.

Qualifications / Requirements:

• High School Diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology or related field preferred.
• Up to two years of experience and / or training in IT support or related fields.
• Understanding of IT hardware and software systems, including end-user devices (PCs, laptops, iPads, PoS systems) and infrastructure components (servers, networking equipment, and Windows Server environments).
• Familiarity with basic network troubleshooting (Ethernet, fiber optics) and system monitoring tools is a plus.
• Ability to troubleshoot and resolve technical issues related to hardware and software systems.
• Strong communication and interpersonal skills to interact with internal customers and team members.
• Flexibility to participate in on-call rotations, handle physical tasks, and travel as needed.
• Ability to pass state cannabis licensing requirements, including federal background checks.
• Ability to perform tasks that may involve lifting (up to 50 pounds), walking, climbing stairs/ladders, and equipment setup (boxing/unboxing).

Additional Requirements:

• Must pass any and all required background checks
• Must be and remain compliant with all legal or company regulations for working in the industry
• Must possess valid driver’s license
• Must be a minimum of 21 years of age
• Must be approved b y state badging agency to work in cannabis industry

The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.

Green Thumb Pay Range

$65,000 - $75,000 USD

Please note that although cannabis is legal under many state laws, it remains illegal under federal law. If you are a lawful permanent resident (Green Card holder), please be aware that employment in a cannabis company may carry immigration-related risks. We strongly encourage you to consult with an immigration attorney before applying or accepting any position. We are sharing this information to allow you to make an informed decision. This notice is provided for informational purposes only and is not legal advice. Green Thumb does not inquire about or make employment decisions based on immigration status, except as required by law.

As set forth in Green Thumb’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Although GTI is not a federal contractor and therefore, not under compliance mandates to report on the percentage of its workforce that is comprised of employees with disabilities or Veterans, we provide applicants and employees with a voluntary option to confidentially self-identify as a person with a disability or a Veteran as a part of our commitment to diversity and inclusion. Identifying yourself as a Veteran or individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.