Associate IT Infrastructure Analyst

Highmark Health; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in healthcare is seeking an IT Support Assistant to assist in delivering and supporting IT solutions. This role involves operational support of IT infrastructure, problem resolution, and project contributions. Ideal candidates will have a High School Diploma and some experience in Information Technology.

Qualifications

• 0-1 year experience in Information Technology.

Responsibilities

• Assist in operational support of IT Infrastructure technology.
• Analyze and resolve problems to restore IT operations.
• Contribute to project tasks for IT projects.

Skills

Information Technology

Education

High School Diploma or equivalent

Job description

Company :

enGen

Job Description :

GENERAL OVERVIEW:

Assists in the physical delivery and ongoing support of less complex products/services, applications, network systems, and overall solutions. Performs tasks such as systems software upgrades, workstation setups, and server configurations. Maintains software and hardware inventories. Provides operational support and analysis for the organization's information systems and peripheral equipment, including servers, desktops, printers, and storage devices. Performs recovery procedures, scheduling, backups, and monitors batch processes.

ESSENTIAL RESPONSIBILITIES:

• Assist in operational support of IT Infrastructure technology including network, security, messaging, storage, voice, etc.
• Assist in analyzing and resolving problems to restore normal IT infrastructure operations.
• Contribute to project tasks to ensure on-time, within-budget, and within-scope delivery of IT projects.
• Ensure compliance with standards, procedures, guidelines, and processes.
• Perform other duties as assigned or requested.

QUALIFICATIONS:

Minimum

• High School Diploma or equivalent
• 0-1 year experience in Information Technology

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type: Office-based

Regularly teaches/trains others

Occasionally travels from the office to various work sites or site-to-site

Rarely works primarily out-of-the-office selling products/services (sales employees)

Never requires physical work site presence

Lifting: Up to 10 pounds constantly, 10-25 pounds occasionally, 25-50 pounds rarely

Disclaimer: This job description indicates the general nature and essential duties and responsibilities. It may not include all duties, responsibilities, and qualifications required.

Compliance: Employees must adhere to ethical, legal standards, and behavioral expectations, including protecting confidential information in compliance with HIPAA and company policies. Employees are responsible for complying with the company's Code of Business Conduct and applicable laws and regulations.

Highmark Health and affiliates prohibit discrimination based on protected categories and are committed to accessibility. For accommodations, contact HR Services Online at [e-mail].