Associate IT Analyst - Jacksonville, FL

GuideWell; Jacksonville (FL); Hybrid; USD 57,000 - 93,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan with employer match

Paid time off

Volunteer time off

10 holidays & 2 well-being days

Wellness program

Job summary

GuideWell in Florida seeks an Associate Network Engineer to maintain and administer its computer networks, hardware, software, and related systems. You will work with users to identify issues and fix problems, ensuring data and systems are protected.

The role requires 1+ year of experience, a high school diploma or GED, and proficiency with MS Project/Office tools. It offers a hybrid schedule, competitive pay, and comprehensive benefits.

Qualifications

• 1+ years of related work experience.
• Strong research and analytical skills; basic project planning skills.
• Able to communicate technical information in layman's terms, both orally and in writing.

Responsibilities

• Maintain and administer company networks, hardware, software, and related systems.
• Perform disaster recovery operations and protect data, software, and hardware from attacks.
• Replace faulty network hardware components as needed.
• Collaborate with users to identify issues and resolve problems.

Skills

Project management knowledge

Analytical skills

Communication skills

Adaptability

Education

High school diploma or GED

Tools

MS Project

MS Word

MS Excel

Job description

All of our team members and contributors are expected to deliver results with accountability while collaborating seamlessly across boundaries. They embrace change with resilience, staying curious and learning continuously in a rapidly evolving landscape. Grounded in business understanding and comfortable with AI and digital tools, they solve problems with critical thinking and creativity. Above all, they are driven to serve—ensuring their work creates meaningful impact for members and the community we support.

We are looking for a Associate Network Engineer who will be responsible for maintaining and administering our company's computer networks. Your primary duties will include maintenance of computer networks, hardware, software, and other related systems, performing disaster recovery operations, protecting data, software, and hardware from attacks, and replacing faulty network hardware components when necessary. You will also be working closely with the users of our network in order to identify potential issues and fix existing problems.

What You Will Be Doing

Monitor & Track

• Ensure plan components are populated.
• Coordinate and facilitate requests for change to plan dates and tasks.
• Adjust plans/schedules and/or resources as directed by appropriate stakeholders.
• Assist department users with all project management tools.
• Facilitate planning and execution by providing support in coordination of master schedule.
• Monitor status and scheduling on weekly basis.
• Perform analysis of historical data trend analysis and re-projection
• Notify appropriate stakeholders of tasks that are behind schedule.
• Alert appropriate stakeholders to issues raised by team members.

Provide Administrative Support

• Prepare cost estimates, status reports and other related reports.
• Execute planning and reporting processes.
• Provide support in the development and maintenance of processes and templates.
• Coordinate management process meetings and prepare presentations.
• Participate in preparation of multiple status reporting.
• Monitor and coordinate activities of technology /work initiative with team(s) to ensure that tasks and interdependencies are communicated, tracked, and met. (30%)

What We Require

• 1+ years related work experience
• High school diploma or GED
• Working knowledge of the Project Management methodology, Strong research and analytical skills; basic project planning skills
• Strong proficiency in current version of MS Project, MS Word, MS Excel or other equivalent tracking and documentation tools as appropriate.
• Basic proficiency using database tools.
• Demonstrated time-management skills Demonstrated ability to learn from mistakes and apply constructive feedback to improve performance.
• Demonstrated ability to communicate technical information in laymen's terms, both orally and in writing.
• Experience working in a rapidly changing environment.

What We Prefer

• Associate’s degree in information technology or a related field of study with a network engineering focus or relevant work experience.
• CCNA or higher (CCNP highly valued)
• Understanding of network architecture
• Solid understanding of the OSI or TCP/IP model
• Knowledge of application transport and network infrastructure protocols.
• Ability to think through problems and visualize solutions.
• Ability to create accurate network diagrams and documentation for design and planning network communication systems.

For leadership roles, we seek individuals who think critically, embrace a future-focused mindset, and bring intentional perspective to their work —whether managing people, leading projects, or guiding teams. Our ideal candidates operate across matrix environments, applying systems thinking and evidence-based decision-making to drive sustainable results with economic discipline. We value those who lead change with courage and conviction, building trust across teams, and orchestrating both human and AI capabilities to amplify impact. Across all roles - managing direct reports, leading projects, or advancing individual expertise - they cultivate resources, strengthen capabilities, and create conditions for people and work to thrive. Above all, they are committed to building durable value—decisions and actions today that compound organizational strength tomorrow.

General Physical Demands

• Exerting up to 10 pounds of force occasionally to move objects.
• Jobs are sedentary if traversing activities are required only occasionally.
• This position offers hybrid work arrangement which combines flexibility with in office engagement. Team schedules are determined based on role requirements and business needs.
• Travel to and from our corporate office may be required.

Physical/Environmental Activities

Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally

What We Offer

As a Florida Blue employee, you will be at the heart of GuideWell’s vision – to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance
• Income protection benefits: life insurance, short- and long-term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan including employer match;
• Paid time off, volunteer time off, 10 holidays and 2 well-being days
• Additional voluntary benefits available; and a comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Typical Annualized offer/Hiring Range: $57,300 - $71,600

Annualized Salary Range: $57,300 - $93,100

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.