Associate IS Support Technician - Information Services

Cedar Hill Regional; Washington (Washington County); On-site; USD 40,000 - 70,000; Full time

Job summary

An exciting opportunity awaits at a new full-service hospital set to open in early 2025. This role seeks a dedicated Information Services Support Technician who will play a crucial part in ensuring smooth operations within the hospital's IT infrastructure. As part of a committed team, you will provide first-call resolution for technical issues, maintain essential ticket tracking software, and assist in setting up new computer systems. With a focus on patient care and safety, this position offers a chance to contribute to a vital community resource. Join a forward-thinking organization that values professional growth and offers competitive compensation and benefits.

Benefits

Challenging and rewarding work environment

Competitive Compensation & Generous Paid Time Off

Excellent Medical, Dental, Vision and Prescription Drug Plans

401(K) with company match

SoFi Student Loan Refinancing Program

Career development opportunities

Qualifications

• High school diploma required; associate degree preferred.
• Minimum one year experience in helpdesk technology support.

Responsibilities

• Answer phones and assist customers with problem resolution.
• Install and set up new computer systems for testing.

Skills

Network troubleshooting

Microsoft Operating Systems

Interpersonal skills

Communication skills

Customer service skills

Critical thinking

Detail oriented

Ability to remain calm under pressure

Education

High School Diploma or equivalent

Associate degree in Information Technology

Job description

Responsibilities

Cedar Hill Regional Medical Center – Opening in 2025!

When open in early 2025, Cedar Hill Regional Medical Center GW Health will be the first new full-service hospital in Washington, DC in more than 20 years, integrating clinical care with existing community providers, Federally Qualified Health Centers (FQHC’s), The George Washington University Hospital, and our Urgent Care Center in Ward 8. This integrated delivery system will establish a robust network of care for all District residents, but more importantly, it will ensure residents of Wards 7 and 8 have access to high quality care in their community.

This full-service hospital will include 136 beds (with the ability to expand to 184 beds), a verified trauma center, adult and pediatric emergency departments, maternal health and newborn delivery, an ambulatory pavilion for clinic visits and other outpatient services, a 500-car garage and a helipad for emergency transport.

We are seeking an Information Services Support Technician (Full Time)

Our ideal candidate will answer phones, determine problem resolution, assist customers providing first-call resolution (when appropriate). Open tickets and assign to an escalation point. Maintain ticket tracking software in a timely manner. Installs and sets up new computer systems for testing and loading of software. Maintains and modifies PC hardware inventory database for computer devices by user and location.

To learn more visit https://cedarhillregional.com/ or https://jobs.uhsinc.com/cedar-hill-regional-medical-center.

As a Cedar Hill Regional Medical Center employee you will be part of an exceptional team with the following benefit offerings:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!

More information is available on our Benefits Guest Website: benefits.uhsguest.com.

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies.

Headquarters in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com.

Qualifications

Requirements

• High School Diploma or equivalent required.
• Associate degree in Information Technology or related field from an accredited college or university preferred.
• Minimum one (1) year experience in helpdesk technology support.
• Experience in acute care hospital environment preferred.

Skills

• Basic knowledge of Network troubleshooting.
• Knowledge and experience with Microsoft Operating Systems (Windows Vista 7, or later).
• Detail oriented.
• Excellent interpersonal, communication, and customer service skills.
• Critical thinking skills.
• Ability to remain calm and focused during high-pressure situations.
• Commitment to upholding the highest standards of patient care and safety.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.