Associate, Integrations & Solutions

Grubhub Holdings Inc.; Chicago (IL); Hybrid; USD 67,500 - 74,000; Full time

Benefits offered by this job

Equity

401(k)

Medical, dental, and vision plans

Job summary

Grubhub Holdings Inc. is seeking an Associate to join the Integrations & Solutions team to support feature enhancements for platform and partner integrations. You’ll collaborate with product, engineering, operations, and data teams to translate technical needs into clear requirements and actions.

This role offers a hybrid work model in Chicago with opportunities to learn APIs and develop a broader product perspective while helping improve merchant integrations and KPIs.

Qualifications

• Interest in technical concepts and/or exposure to managing aspects of a larger project.
• Proven ability to thrive in a rapidly changing environment.
• Great interpersonal skills, both written and verbal communication, and strong group facilitation skills.
• Good listener, capable of understanding complex technical issues, and translating them into an appropriate solution.
• Demonstrated ability to work across different groups to solve problems and achieve results.

Responsibilities

• Project Management: scope and implement new features with merchant partners and internal stakeholders; join external technical calls; drive project progress.
• Technical Aptitude: partner with Enterprise merchants to maintain and improve their integration; build skills in technical scoping and planning with support from product and engineering.
• Strategy: identify ways to support merchant partners and learn data-driven improvement ideas.
• Influence: build relationships across teams to advocate for projects and initiatives; interact with Engineering, Product, Operations, Success, and others.
• Analyze: weigh impact and priority of technical initiatives to optimize integration performance; balance short- and long-term strategy.

Skills

Technical concepts interest

Cross-functional collaboration

APIs exposure

SQL familiarity

Tools

APIs

Job description

About Grubhub

At Grubhub, we believe food is more than just a meal: It is a source of discovery, connection, and pure enjoyment. There’s a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We’ve been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup. As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovate—from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City, Chicago and Denver, and help us give our diners the exceptional value they deserve.

About the Opportunity

Grubhub is looking for an Associate to join our Integrations & Solutions team to support integration feature enhancement implementation at both a platform and partner-specific level. You'll work cross-functionally between product, engineering, success, operations, finance, data, and program management to help develop and implement Grubhub's technical strategy. Our Integrations & Solutions team connects our external-facing teams and the partners they work with to our product and engineering teams to identify and implement solutions focused on improving a variety of KPIs. As Grubhub continues to grow, the Integrations & Solutions team will also continue to grow and evolve in how we best support our customers and partners. We’re looking for someone eager to learn the ins and outs of new feature development and partner integrations, who can manage day-to-day activities while building toward a bigger-picture understanding of how to achieve our goals. While not a fully technical role, a willingness to learn APIs and other technical concepts will help you succeed in this role. This role will report to the Associate Director of Integrations & Solutions in the Merchant Network organization.

Impact You Will Make

Project Management:

• Work with multiple merchant partners and internal stakeholders to scope and implement new features.
• Join external technical calls, help implement product enhancements, interpret technical documentation, and field integration feature questions from merchants.
• Drive project progress to address any issues or roadblocks promptly.

Technical Aptitude:

• Partner with Enterprise merchants and integration partners to maintain and improve their integration.
• Build skills in technical scoping, troubleshooting, and planning calls with partners with support from product and engineering.

Strategy:

• Work closely with the leader of your team to identify ways to support merchant partners.
• Learn to analyze data and results to make recommendations on areas of improvement.

Influence:

• Build relationships across multiple teams within Grubhub to advocate for projects and initiatives.
• Interact with Engineering, Product, Operations, Success, and others.

Analyze:

• Learn to weigh the impact and priority of multiple technical initiatives to optimize integration performance.
• Work with relevant teams to balance short- and long-term strategy.

What You Bring to the Table

• Outstanding, positive attitude
• 1-3 years of experience in a technical, operational, consulting, or associate product management role (internships count!)
• Interest in technical concepts and/or exposure to managing aspects of a larger project
• Proven ability to thrive in a rapidly changing environment
• Great interpersonal skills, both written and verbal communication, and strong group facilitation skills
• Good listener, capable of understanding complex technical issues, and translating them into an appropriate solution
• Demonstrated ability to work across different groups to solve problems and achieve results
• Strong documentation and organizational skills; willingness to learn process mapping and requirement gathering
• Exposure to APIs, restaurant technology, or point-of-sale technology a plus
• Familiarity with SQL a plus

Compensation and Benefits

Chicago: $67,500 - $74,000 per year. Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate’s skills, education, training, credentials, and experience.

Benefits: We offer a competitive salary package including equity and 401(k). Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees’ needs as well as many benefits and perks that are not listed.

Work Arrangement

Our hybrid model requires 3 days a week in the office. Many team members choose to come in more often to take advantage of in-person collaboration and connection. You’re welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

Visa and EEO Policy

As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government’s E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.

A Final Note

We look forward to hearing from you! We’ll contact you via email or text to schedule interviews and share information about your candidacy. Wonder is the mealtime platform built to feed every craving without compromise. With options including dine-in, delivery, pickup, and meal kits, Wonder makes every mealtime effortless. Through the Wonder app, customers can combine hundreds of dishes from exclusive, chef-developed concepts in a single order so everyone gets exactly what they’re craving. Wonder’s portfolio of brands includes meal-kit pioneer Blue Apron, leading online food marketplaces Grubhub and Seamless, and Emmy-winning media company Tastemade. Together, we’re united by a single mission: to make great food more accessible. There has never been a more exciting time to join our world-class team. We’ve brought together people who are changing the way the world eats — with grit, optimism, care, and a little bit of salt, pepper. And we’re just getting started.