Associate Inside Sales Executive, Sports Core

Sterling Kohler; Northern (KY); Hybrid; USD 27,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

401(k) with company matching

Competitive salary

Job summary

Kohler Co. on-site in Kohler, WI is seeking an Associate Inside Sales Executive for the Sports Core division. The role focuses on owning internal sales efforts, targeting new customers, and driving member renewals.

You will collaborate with cross-functional teams to ensure customer obligations are met and contribute to a strong sales culture within Kohler Hospitality. Ideal candidates have 0-4 years in sales or customer relations, excellent written and oral communication, and a drive to advance

Qualifications

• Bachelor’s degree preferred.
• Experience in sales and/or customer relations preferred.
• Must possess strong written and oral communication with all levels of management and with outside contacts.
• Individual who wants to progress beyond this level of responsibility within the Kohler Hospitality Sales organization is desirable.

Responsibilities

• Meet weekly outbound prospecting call objectives to new Sports Core customers, as defined by the Membership Services Manager.
• Develop strategic sales tactic collateral to facilitate call campaigns and follow up with customers.
• Maintain a call tracking database that measures productivity (outbound calls), prompts for follow up and quantifies critical success factors: sales appointments generated, key contact identification, prospects identified, programs contracted.
• Develop and maintain client databases for client communication – eblasts, direct mail, etc., differentiating active, joined, and cancelled statuses for targeted campaigns.
• Develop and build trusting relationships with all key functional colleagues in Kohler Hospitality.
• Collaborate with Sports Core sales support functions (Tennis, Fitness, Kids Core, Facility Operations) for resource alignment and efficiency.
• Serve as Sales liaison for process improvement initiatives; may include data analyses, market research, and lean applications.
• Coordinate site visits for sales efforts and partner with Membership Services Manager for in-market client outreach events.
• Complete and execute special projects per established timelines as directed by the Sales Manager-Sports Core.
• Provide customer service by connecting members to services, updating account information and resolving billing errors.
• Assist with monthly administrative tasks including management of member incentives.
• Assist in scheduling services and lessons for other departments and ensure booking accuracy.
• Continue to build knowledge of facility operations to answer member and guest questions via phone, email, and walk-ins.

Skills

Sales experience

Customer relations

Written and verbal communication

Education

Bachelor’s degree

Job description

Associate Inside Sales Executive, Sports Core

Work Mode: Onsite

Location: Kohler, WI

Opportunity

Responsible for owning internal sales efforts to target new customers and to implement member retention efforts to drive membership renewals. Build relationships and effectively communicate pertinent sales information throughout the Sports Core organization. Represent Kohler interests to ensure customer obligations are honored. Work closely with all Sports Core cross functional teams driving desired results for the organization. Demonstrates a strong ego-driven / assertive nature and is capable of developing strong skillset in sales and resort knowledge. Position serves as part of the Kohler Hospitality Sales talent pipeline with the opportunity for advancement in the sales career path.

SPECIFIC RESPONSIBILITIES

1. Meet weekly outbound prospecting call objectives to new Sports Core customers, as defined by the Membership Services Manager.
2. Develop strategic sales tactic collateral to facilitate call campaigns and facilitate customer follow up.
3. Maintain a call tracking database that measures productivity (i.e. outbound calls), prompts for follow up and quantifies critical success factors: sales appointments generated, key contact identification, prospects identified, programs contracted.
4. Develop and maintain client databases for the purpose of client communication – eblasts, direct mail, etc. Database to differentiate between active, joined, and cancelled status to allow for customized marketing campaigns.
5. Develop and build trusting relationships with all key functional colleagues in Kohler Hospitality.
6. Work closely with all sales support functions in Sports Core including, Tennis, Fitness, Kids Core, and Facility Operations to ensure proper alignment of resources and gaining consensus while driving efficiency and sales results.
7. As part of the associates development towards advancement in the Sales job family – this role can be called upon to serve as the Sales liaison for process improvement initiatives. Requirements could include: data analyses, market research, and application of lean principles to existing or new processes.
8. Coordinate site visits for sales efforts as well as partner with the Membership Services Manager to execute in-market client outreach events.
9. Complete and execute special projects per established timelines as directed by the Sales Manager-Sports Core.
10. Provide customer service by connecting members to services, updating account information and resolving billing errors.
11. Assist with monthly administrative tasks including management of member incentives.
12. Assist in scheduling services and lessons for other departments. Ensure there is always accuracy in the booking that is done.
13. Continue to build the knowledge of everything happening in the facility to help answer questions from members and hotel guests by phone, email and walk in.

Skills/Requirements

Bachelor’s degree preferred. Experience in sales and/or customer relations preferred. Must possess strong written and oral communication with all levels of management and with outside contacts. Individual who wants to progress beyond this level of responsibility wthin the Kohler Hospitality Sales organization is desirable.

Associate Inside Sales Executive: 0-2 years of sales experience required

Inside Sales Executive: 2-4 years of sales experience required

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $19.30 - $28.90. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.

Why Work at Kohler Co.?

Kohler Co.’s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail]. Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and EEO is the Law Supplement.