Associate Improvement and Performance Enhancement Consultant

Epiq; Kansas City (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking an Associate Improvement and Performance Enhancement Consultant to drive process improvements and support change management initiatives. The role involves analyzing data, leading workshops, and collaborating with business leaders to enhance operational efficiency. Ideal candidates will have strong problem-solving skills and experience in continuous improvement methodologies, including Lean and Six Sigma.

Qualifications

• Experience in continuous improvement and operational support preferred.
• Ability to work effectively across organizational levels and manage projects under tight deadlines.

Responsibilities

• Drive process improvement initiatives and change management activities.
• Support operational excellence initiatives and lead root cause analysis meetings.
• Analyze and present business results to leadership teams.

Skills

Communication

Problem-Solving

Project Management

Organizational Skills

Education

Lean Six Sigma certifications

Project Management certifications

Change Management certifications

Job description

Associate Improvement and Performance Enhancement Consultant

Join to apply for the Associate Improvement and Performance Enhancement Consultant role at Epiq.

Job Description

The Associate Improvement and Performance Enhancement Consultant works as a member of the Improvement team within Epiq. Responsibilities include driving process improvement initiatives, change management activities, standardization and integration projects, and performing data analysis to influence organizational behavior. The role acts as a change agent across teams to identify high-impact areas and support solution implementation for positive business outcomes.

Job Responsibilities

1. Assess Epiq operations both in-person and virtually.
2. Research, analyze, and evaluate data to identify patterns and validate process performance.
3. Support complex process improvement workshops.
4. Lead root cause analysis meetings.
5. Support operational excellence initiatives.
6. Assist in creating KPIs for operational scorecards.
7. Participate in incident management activities.
8. Identify issues and trends that indicate improvement opportunities.
9. Provide insights and recommendations for process improvements based on SOPs.
10. Act as a change agent, leveraging influencing skills gained from continuous improvement experience.
11. Build collaborative relationships with business leaders and subject matter experts.
12. Align with strategic goals, focusing on reducing redundancy, enhancing client satisfaction, and increasing efficiency using LEAN & Six Sigma tools.
13. Develop cost-benefit measures for new or redesigned processes.
14. Analyze and present business results to leadership teams.
15. Provide training, coaching, and mentoring on continuous improvement methodologies.
16. Support change management communications.

Requirements

• Experience in continuous improvement and operational support preferred.
• Excellent communication, organizational, and interpersonal skills.
• Strong problem-solving, troubleshooting, and project management skills.
• Ability to work effectively across organizational levels and manage projects under tight deadlines.
• Self-directed with initiative.

Preferred Qualifications

• Lean Six Sigma certifications.
• Project Management certifications.
• TQM background.
• BPO experience.
• Change Management certifications.