Associate Implementation Specialist

OpenText; United States; Remote; USD 50,000; Full time

Job summary

OpenText is seeking a detail-oriented Associate Implementation Specialist to support our mission in securing the digital world. This role involves guiding clients through implementation of cybersecurity solutions, delivering technical support, and collaborating with sales teams to enhance client satisfaction. Ideal candidates will have strong IT and networking knowledge, alongside experience in cloud computing and SaaS solutions.

Qualifications

• Strong knowledge of IT systems, networking, troubleshooting, and enterprise applications.
• Experience with cloud computing and SaaS-based security services.
• Hands-on experience with Microsoft and Apple operating systems and proficiency in Office 365.

Responsibilities

• Guide clients through the setup and implementation of OpenText Cybersecurity services.
• Provide technical guidance for successful product deployment.
• Deliver presentations and walkthroughs during pilot programs.

Skills

IT systems

Networking

Troubleshooting

System configuration

Cloud computing

SaaS-based security services

Internet technologies

Email security solutions

Networking technologies

Microsoft operating systems

Apple operating systems

Office 365

Outlook for Windows

Outlook for Mac

Complex technical issue resolution

Job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
At OpenText Cybersecurity, we’re on a mission to secure the digital world. As a leading provider of cloud-based cybersecurity solutions, we leverage cutting-edge technologies and agile methodologies to build powerful software that protects what matters most. We’re looking for a driven and detail-oriented Associate Implementation Specialist to join our growing team. If you thrive in a dynamic, collaborative environment where creativity and technical excellence are celebrated, we’d love to meet you.

WHAT THE ROLE OFFERS

• Leading clients through the setup, configuration, and implementation of OpenText Cybersecurity services
• Providing technical and functional guidance to clients and internal teams, ensuring successful product deployment and adoption
• Delivering clear, engaging presentations and walkthroughs during pilot programs and customer evaluations
• Translating complex technical concepts into easy-to-understand solutions for both technical and non-technical audiences
• Partnering closely with our Sales team to support successful client onboarding and long-term satisfaction
• Maintaining deep technical expertise on OpenText products and staying informed on competitor offerings
• Supporting new client onboarding with hands-on assistance and best-practice recommendations

WHAT YOU NEED TO SUCCEED

• Strong knowledge of IT systems, networking, troubleshooting, system configuration, and enterprise applications
• Proficiency in cloud computing, SaaS-based security services, and internet technologies
• Experience with hosted email systems and email security solutions
• Deep understanding of networking technologies including Active Directory, Windows networking, and DNS topology
• Hands-on experience with Microsoft and Apple operating systems
• Proficiency in Office 365, Outlook for Windows, and Outlook for Mac
• The ability to diagnose and resolve complex technical issues remotely via phone, live chat, or ticketing systems

Estimated Salary: $50,000 USD

ONE LAST THING:

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.