Associate Implementation Specialist

HealthStream; Nashville (TN); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Paid Time Off

401k and Roth

Flexible Spending Account

Hybrid work environment

Job summary

HealthStream is hiring an Associate Implementation Specialist to onboard customers to our learning and competency platforms. You’ll apply project management basics, coordinate training, and ensure successful deployments for healthcare customers.

Join a team that values collaboration, continuous learning, and customer success, with hybrid work options and a focus on delivering high-quality solutions to improve patient care.

Qualifications

• 2+ years in customer onboarding, implementations, or related roles.
• Experience with project management methods and schedules.
• Experience with web-based software; SAAS preferred and Salesforce is a plus.
• Strong communication, problem solving, and teamwork abilities.

Responsibilities

• Onboard new and existing customers to HealthStream platforms and products.
• Apply basic project management methodology and maintain project artifacts.
• Collaborate with customers to define stakeholders, training, and deployment needs.
• Escalate issues as the first tier of support and track customer satisfaction.

Skills

Project management

Customer onboarding

Communication

Critical thinking

Time management

Team collaboration

Education

High school diploma

Bachelor's degree preferred

Tools

Salesforce

Microsoft Word

Microsoft Excel

Job description

Company OverviewHealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.Why Join UsAt HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.We’re proud of our values-forward culture that offers our people:Mission-oriented workDiverse and inclusive cultureCompetitive Compensation & BonusesComprehensive Insurance PlansMental and Physical Health SupportWork-from-home flexibilityFitness Center ReimbursementsStreaming Good time off for volunteeringWellness workshopsBuddy Program for new HealthStreamersCollaborative work environmentCareer growth opportunitiesContinuous learning opportunitiesInspiring workspaces to collaborate and connect with other HealthStreamersFree employee parking at our Resource Center in NashvilleAt HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has a Resource Center in Nashville TN. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.Position InformationPosition OverviewThe Associate Implementation Specialist will be responsible for onboarding new and existing customers to the HealthStream platform, application or other learning/competency development products, as assigned. This individual will be responsible for all phases of the onboarding process through application of basic project management methodology as well as utilizing a consultative approach to providing the best solutions for HealthStream customer needs. The Associate Implementation Specialist will be responsible for the deployment of the product and assisting customers with all technical, operational, and training steps necessary for a successful onboarding experience.Key ResponsibilitiesYou will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.Implement new products, solutions, and applications, activate new content/products, and work with project managers regarding large scale projects as required. Apply basic project management methodology as well as a consultative approach.Assist customers with defining key personnel, best practices, training and deployment via thorough consultation of key system needs.Serve as the first tier of escalation for customers during the onboarding process, to assist in resolving concerns, conflicts or challenges.Maintain project artifacts and achieve department metrics throughout customer onboarding process.Manage project scope and customer expectations throughout onboarding process.Maintain weekly status report of all ongoing onboarding projects to team manager.Create and maintain department documentation and assist with onboarding new products into department.Work with database administrators to clearly define and document defects identified during onboarding process.Meet or exceed the department’s customer satisfaction rating goal.May be required to successfully complete a product certification exam or other competency as directed by the team leadership or company leadershipRequirements2+ years of experience in customer onboarding, implementations, customer service, account management or a related roleExperience with managing projects and/or project management methodologyExperience with web-based software. SAAS preferred.Experience troubleshooting web-based software on multiple platformsExperience with Microsoft Word and ExcelExperience with Salesforce preferredExperience guiding customers to best practices for implementing applications preferredExperience forecasting and managing implementation schedules preferredExperience problem-solving issues related to web-based software and data filesHave a basic understanding of software implementation lifecycleHigh school diploma required. Bachelor’s degree preferred or equivalent years of experience.QualificationsProject Management (certification not required)Excellent verbal and written communication skillsExcellent customer service skillsExcellent critical thinking skillsTime management skillsAbility to read, analyze, and interpret basic Excel and tab-delimited data filesAbility to work independently and within a team dynamicAbility to follow outlined policies and proceduresAbility to translate technical requirements into non-technical terminologyCompensationThe salary range for this position is $49,756 - $61,000. Salary will be determined by the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles.BenefitsHealthStream offers a comprehensive benefits package to eligible employees, including:Medical, Dental and Vision insurancePaid Time OffParental Leave401k and RothFlexible Spending AccountHealth Savings AccountLife InsuranceShort- and Long-Term DisabilityMedical Bridge InsuranceCritical Illness InsuranceAccident InsuranceIdentity ProtectionLegal ProtectionPet InsuranceEmployee Assistance ProgramFitness ReimbursementAre you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.Recruitment Fraud Notice: HealthStream is committed to protecting job seekers from recruitment fraud. All legitimate communications from HealthStream’s Talent Acquisition team will come from an official HealthStream email address. HealthStream will never ask candidates to pay fees, purchase equipment, provide banking information, or share sensitive personal information outside of our secure hiring and onboarding process. If you receive a suspicious message claiming to be from HealthStream, please proceed with caution and report it to the appropriate authorities.Req # 49688