Associate II - Front Desk

Movement; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 21.000 - 22.000; Teilzeit

Benefits dieser Stelle

Free membership

In-gym discounts

Guest passes

Retail discounts

Zusammenfassung

Movement in Philadelphia is seeking part-time Front Desk team members who will be the welcoming face of the gym. You will deliver exceptional member and guest service, guide newcomers into our climbing, yoga, and fitness community, and promote programs and memberships.

Responsibilities include guest check-ins, tours, product education, and assisting with retail. You may perform belay checks, floor walks, and safety monitoring, and you may teach Introductory climbing classes.

Qualifikationen

• Positive, adaptable attitude that fosters a welcoming environment.
• Able to thrive in a fast-paced, people-facing role.
• Clear, proactive communication with members and guests.
• Ability to operate front desk software and handle transactions.
• Willingness to learn and embody Movement's core values.

Aufgaben

• Deliver exceptional service to members and guests.
• Be a guide and invite members into the community and programs.
• Conduct gym tours and personalized guided experiences.
• Educate members about products, memberships, and current promotions.
• Check people in and process transactions; assist with retail items.
• Deliver belay checks, floor walks, monitor gym, address safety concerns.
• Handle facility upkeep and clean-up tasks; assist with Intro classes.
• Demonstrate a growth mindset and professionalism in all interactions.

Kenntnisse

Customer service

Communication

Problem solving

Adaptable

Tools

Front desk software

Jobbeschreibung

JOB SUMMARY

Front Desk team members are the face of Movement! They are the first point of contact and essential to creating exceptional member and guest experiences. We're looking for people who will live our mission, to create exceptional climbing, yoga, and fitness experiences that encourage growth and invite connection, by providing a welcoming, approachable, guided entrance into our community. This is a role for team members who love taking the initiative to connect with people and are deeply committed to delivering exceptional service. Our Front Desk team members are hard-working, inclusive, passionate individuals who are excited to invite people to join our community and share their enthusiasm for climbing, yoga, and fitness.

JOB RESPONSIBILITIES

• Deliver exceptional service to members and guests
• Be a guide:
  • Provide a welcoming, approachable, knowledgeable presence in all interactions
  • Get to know members and guests, invite them into the community, and proactively guide them to products and programs that will help them achieve their goals
  • Bring psych and be a champion of the gym, speaking knowledgably about amenities, features, member benefits and perks, the community, and programs that make Movement special
• Execute front desk role functions, including (but not limited to)
  • welcome all members and guests, building genuine connections
  • conduct gym tours and personalized guided experiences
  • educate members and guests about all products including membership and current promotions
  • check people in and conduct transactions
  • assist members and guests with retail products and sales
  • deliver belay checks, conduct floor walks, monitor the gym, and address concerns or unsafe behavior
  • perform facility upkeep, projects and cleaning tasks
  • instruct Introductory classes
• Demonstrate a growth mindset through a willingness to learn, be coached, provide constructive feedback, and engage with a sense of curiosity
• Manage member and guest concerns and scenarios effectively, with professionalism

JOB REQUIREMENTS

• Show up with a positive, adaptable attitude that fosters a welcoming environment
• Thrive and build connections in a fast-paced, people-facing role
• Through behavior and actions, embody Movement's core values of growth, connection and integrity
• Deliver exceptional service (successful experience in hospitality, recreation, or service industries welcome)
• Dependable, take ownership of responsibilities
• Clear, effective, and proactive communication
• Problem-solving skills to creatively find solutions for member and guest needs
• Ability to operate proficiently in front desk software and systems and follow protocol and policies
• Passionate about climbing, yoga, and/or fitness and eager to share with others
• Ability to instruct Introductory climbing classes(training provided)
• Regular evening and weekend availability

ADDITIONAL INFORMATION

• This is a part-time position
• Starting pay at $15.50 - $16.25/hour, based on experience
• free membership
• in-gym discounts
• guest visits
• retail discounts
• New hires will complete a screening process
• Scheduled shift times may vary from week to week or month to month
• Climbing skills can be taught - if you love delivering exceptional service and have an interest in learning to climb and being part of the community, you are encouraged to apply!

Applications will be accepted until September 7th, 2026.