Associate I, Quality Operations

Alcon; Pennsylvania; Hybrid; USD 52,000 - 76,000; Full time

Job summary

Alcon is seeking an Associate I, Quality Operations in Sinking Spring, PA, onsite. The role focuses on monitoring product quality, resolving non-conformances, and maintaining documentation within the Quality & Regulatory Affairs function.

Expect to interact with multiple facilities, support product validations, and lead corrective actions as needed. Requirements include a Bachelor’s degree (Engineering preferred) and experience with medical devices or pharmaceuticals.

Qualifications

• Bachelor’s degree or equivalent years of directly related experience.
• Bachelor’s degree in Engineering preferred; recent graduates encouraged to apply.
• Experience with medical devices or pharmaceuticals is desirable.
• Proficient in Excel, PowerPoint and Minitab; strong analytical and problem-solving skills.

Responsibilities

• Interact with other facilities to support product tech transfer.
• Support product validations through data collection and execution.
• Assist validations, product, equipment, and manufacturing process validations.
• Ensure controls for identified critical quality attributes and process parameters.
• Investigate non-conformances (NC), CAPA, and supplier-related quality issues.
• Track and trend NC and CAPA data using statistical tools.
• Lead product holds and quarantine when necessary.
• Support Manufacturing and Engineering to maintain floor presence for production.

Skills

Analytical skills

Communication

Problem solving

Teamwork

Education

Bachelor's degree

Engineering degree

Tools

Excel

PowerPoint

Minitab

Job description

## Associate I, Quality OperationsApplyremote type: Not applicablelocations: Sinking Spring, Pennsylvaniatime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 5, 2026 (28 days left to apply)job requisition id: R-2026-48754At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us? This role is part of Alcon's Quality & Regulatory Affairs function, a team that ensures our products are in compliance with global, local, and internal regulations and meet the strictest standards of quality as we help people see brilliantly.The **Associate I, Quality Operations** is primarily responsible for applying specialized knowledge to support project goals by monitoring product quality, resolving non-conformances, and maintaining documentation. You will use advanced quality management practices and conduct independent research.**In this role, a typical day will include:*** Interact effectively with other facilities to support product tech transfer.* Support product validations through data collection.* Support/ execute validations, product, equipment, and manufacturing processes.* Ensure adequate product and process controls are in place for identified critical or major quality attributes/process parameters within assigned production areas.* Investigate and/or provide input on non-conformance events (NC), Corrective Actions, and Preventive Actions (CAPA) while providing guidance and approval.* Ensure supplier-related quality issues (i.e. customer complaints, non-conformances) with assigned commodities are corrected to prevent recurrence. Partner with the supplier on the use of root cause analysis tools paired with a formal corrective action process.* Ensures immediate action, including for cause visits, is taken with suppliers on issues deemed critical.* Track and trend NC and CAPA data with guidance using various statistical and non-statistical problem-solving tools as part of the analysis.* Lead product holds and quarantine when necessary.* Assist Manufacturing, Engineering, and other Quality functions to create a presence on the production floor to support the production process.* Support and promote improvement activities for production areas.* Uses various statistical and non-statistical problem-solving tools to analyze data, issues, or improvement opportunities.* Administer validation protocols associated with product/process changes including writing the initial protocol for qualification, scheduling the logistics of the protocol run with manufacturing, product testing, and evaluation writing a final technical summary to include conclusions drawn from the test data and subsequent recommendations.**WHAT YOU'LL BRING TO ALCON:*** Bachelor’s Degree or Equivalent years of directly related experience (or high school +8 yrs; Assoc.+4 yrs)* The ability to fluently read, write, understand and communicate in English* Work hours: Exempt* Work Location: Onsite* Travel Requirements: 5-10%* Relocation assistance: None* Sponsorship available: No**PREFERRED QUALIFICATIONS, SKILLS, & EXPERIENCE*** Bachelor’s degree in Engineering (e.g., Mechanical, Industrial, Biomedical, or related field) preferred, recent graduates are encouraged to apply* Experience with medical devices or pharmaceuticals* Knowledge of Excel, Power Point and Minitab* Strong analytical, communication, and problem‐solving skills* Ability to work collaboratively in a fast‐paced, regulated environment* Interest in quality systems, manufacturing processes, and continuous improvement**HOW YOU CAN THRIVE AT ALCON:*** Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!* Collaborate with teammates to share standard processes and findings as work evolves!* See your career like never before with focused growth and development opportunities!* Alcon provides a robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!