Associate I - Carrier Credentialing

Acrisure, LLC; Grand Rapids (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

Acrisure, LLC is seeking a Carrier Credentialing Associate to provide general administrative support within the Regulatory Affairs team in Grand Rapids, MI. The role emphasizes data accuracy, organization, and collaboration across functions, with a focus on AI testing and workflow troubleshooting.

Candidates should have at least an Associates degree or equivalent and a minimum of two years in general office work, including customer service.

Qualifications

• Associates Degree or equivalent education/experience required.
• Minimum 2 years general office experience; at least 1 year in customer service or administrative role.
• Proficient PC skills including Microsoft Office, Adobe; internet experience required.
• Ability to multi-task in a fast-paced environment; on-site presence required.

Responsibilities

• Review and analyze data for accuracy.
• Organize data into a central location.
• Testing and development for AI initiatives.
• Troubleshoot AI workflows and report issues.
• Maintain confidentiality of sensitive information.
• Support regulatory document management and team collaboration.

Skills

Independent work

Teamwork

Self-motivated

Time management

Communication skills

Proofreading

Attention to detail

Multitasking

Professional demeanor

On-site presence

Education

Associates Degree or equivalent

Tools

Microsoft Office Suite

Adobe

Job description

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

This is an exciting opportunity to join this growing team and immediately make an impact to the overall success of the company. If you are interested in collaborating with good people who celebrate entrepreneurialism and work with commonality of purpose, Acrisure is the place for you.

Our Carrier Credentialing Associate provides general administrative support to internal initiatives tied to automation, quality control of data associated with automation, testing and aiding in the development of automation.

This role will work within our Regulatory Affairs team out of our Studio Park office location in Grand Rapids, MI.

Responsibilities

• Review and analyze data for accuracy
• Organize and identify data into one central location
• Testing and development for AI initiatives
• Troubleshoot workflows built in AI and report issues
• Prioritizes conflicting needs
• Handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures
• Maintains confidences and protects operations by maintaining a high degree of confidentiality with all sensitive information and assigned tasks
• Maintains day‑to‑day regulatory documents in an organized and timely fashion at the direction of the team
• Maintains current knowledge of team responsibilities and is cognizant of the team’s function by supporting the success of the team through effective and accurate administrative assistance
• Maintains a broad awareness of the roles of the immediate team members and work function
• Other projects as assigned

Requirements

• Able to work independently and enjoy a high degree of interaction with team members
• Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives
• Self‑motivated and driven
• Maintain a sense of urgency and ability to work with and meet deadlines
• Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance
• Demonstrate strong proofreading skills
• Demonstrates excellent time management and prioritization skills
• Attention to detail and commitment to a high level of accuracy
• The ability to multitask, prioritize, work independently, and use discretion surrounding sensitive information
• Ability to maintain a professional demeanor and positive attitude
• Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership

Education and Experience

Associates Degree or the recognized equivalent of education and experience is required Minimum of 2 years of general office experience required, including at least one year in customer service role and/or administrative role Excellent PC skills including Microsoft Office Suite, Adobe and internet experience is required Ability to multi‑task in a fast‑paced environment is required Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership.

Why Join Us

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact.

Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children’s Hospital in Grand Rapids, Michigan, UPMC Children’s Hospital in Pittsburgh, Pennsylvania and Blythedale Children’s Hospital in Valhalla, New York.

Employee Benefits

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

… and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [e-mail]. Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.