Associate HR Generalist

J.Crew; Asheville (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

J.Crew in Asheville, NC is seeking an HR Generalist to drive operational excellence across HR practices. The role emphasizes analytical decision making, discretion with sensitive information, and managing multiple HR processes for a fast-paced environment.

This position requires flexibility across shifts, including short notice changes. You will own leave administration, HRIS transactions in Workday, recruitment for hourly roles, onboarding, benefits support, and employee relations with leaders

Qualifications

• Experience supporting HR operations for a large organization.
• Proven ability to handle sensitive information with discretion.
• Experience with HR systems (Workday) and benefits administration.
• Familiarity with Leave, ADA, and workers' compensation processes.
• Strong communication across diverse teams and shifts.

Responsibilities

• Own end-to-end administration of FMLA, leave, disability, ADA accommodations, and workers’ comp.
• Manage case intake, documentation, communications, and return-to-work coordination.
• Serve as point of contact for vendors; escalate complex matters to HR leadership.
• Process HR transactions in Workday and generate standard reports.
• Coordinate recruitment for hourly positions and support onboarding.
• Support benefits administration and adoption of new HR tech.
• Maintain HR presence across shifts and build relationships with leaders.

Skills

Analytical thinking

Discretion

Communication skills

Relationship building

Time management

Tools

Workday

HRIS

Job description

Position Overview

This role performs many of the core HR Generalist functions and focuses on operational excellence and consistent execution in HR practices. The ideal candidate will demonstrate strong analytical abilities, sound judgment in handling sensitive matters, and effective management of multiple HR processes.

Schedule: Shift assignment varies based on business volume. Flexibility to work across shifts, including occasional schedule changes on short notice, is required.

Essential Job Functions

Leave, ADA & Workers’ Compensation Administration

• Own end-to-end administration of FMLA, non-occupational medical leave, short-term disability, ADA accommodations and the interactive process, workers’ compensation claims, and OSHA-related cases and requirements
• Manage cases from intake through closure, including documentation, certification and recertification tracking, employee and manager communication, accommodation discussions, and return-to-work coordination
• Serve as a primary point of contact for third-party leave and workers’ compensation vendors, ensuring cases progress accurately, efficiently, and compliantly
• Escalate matters involving novel legal exposure, litigation risk, or precedent-setting decisions to senior HR leadership; independently manages all other cases, including complex and high-risk situations

HRIS, Reporting & Benefits Administration

• Process HR transactions and generate standard reports in Workday while ensuring data accuracy and integrity
• Train employees on HRIS self-service features
• Support benefits administration
• Adopt and use HR technology and AI-enabled tools to streamline processes, reduce manual work, strengthen reporting, and improve data accuracy

Talent Acquisition & Onboarding

• Manage full-cycle recruitment for hourly and warehouse positions, from job posting through offer acceptance
• Conduct candidate screenings, coordinate interviews, and support offer and pre-employment activities
• Facilitate consistent in-person new hire orientation, including required paperwork, I-9 verification, HRIS entry, applicable safety information, and standard operating procedures
• Track recruitment activity and metrics to ensure timely, compliant execution

Engagement & Development Support

• Coordinate training and development activities and maintain HR documentation
• Assist with employee engagement, wellness, and recognition programs
• Maintain a consistent and accessible HR presence across assigned shifts, building trusted relationships with employees and operational leaders

Employee Relations & Compliance

• Conduct fair, objective, and well-documented employee relations conversations and investigations, using sound judgment to identify matters that warrant escalation
• Escalate highly complex, sensitive, or high-risk matters to senior HR team members through the appropriate channels

Core Competencies & Attributes

• Sound judgment and discretion in handling confidential, sensitive, or complex matters, including knowing when to elevate
• Meticulous documentation and record-keeping, with consistent and timely follow-through across multiple concurrent cases and deadlines
• Strong analytical and problem-solving skills
• Excellent verbal and written communication with employees and leaders across diverse audiences and shifts
• Fair and consistent application of policies and procedures
• Process-improvement mindset and willingness to adopt new systems, tools, and AI-enabled technology
• Self-motivated and proactive, able to prioritize multiple responsibilities independently while seeking guidance on complex matters
• Strong customer service orientation and ability to build trusted relationships
• Flexibility to work varying shifts as business volume requires

One of our core focuses here at JCGis creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.