Associate HR Employee Services Partner (Remote)

Lensa; Chicago (IL); Remote; USD 60,000 - 76,000; Full time

Job summary

Cengage Group recherche un Associate HR Employee Services Partner pour renforcer l'expérience des employés au sein de l'organisation. Ce rôle consiste à fournir des conseils sur les politiques RH, à gérer des enquêtes complexes et à travailler en étroite collaboration avec des équipes talentueuses. Le candidat idéal aura un diplôme en ressources humaines et 2 à 4 ans d'expérience, apportant une forte capacité de communication et de management de projet.

Benefits

Total Rewards package

Égalité des opportunités d'emploi

Qualifications

• 2-4 ans d'expérience en RH, de préférence en relations avec les employés.
• Capacité à travailler avec tous les niveaux d'employés.
• Esprit collaboratif et orienté client.

Responsibilities

• Servir de conseiller pour les employés et leaders en matière de risques commerciaux.
• Gérer les enquêtes sur les questions de relations avec les employés.
• Collaborer avec d'autres équipes pour répondre aux besoins des employés.

Skills

Communication

Coaching

Résolution de conflits

Organisation

Gestion de projet

Service client

Education

Bachelor’s degree in Human Resources or related field

Tools

Workday

Job description

Associate HR Employee Services Partner (Remote)

Be among the first 25 applicants. Lensa partners with DirectEmployers to promote this job for Cengage Group.

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is essential to our success and well-being. We value diverse perspectives and strive to ensure all employees feel empowered to voice ideas and be authentic. We support this through various programs, benefits, and initiatives. Learn more at https://www.cengagegroup.com/about/inclusion-and-belonging/.

As part of the HR Services Center of Excellence, reporting to the Sr Director, Employee Services, the Associate HR Employee Services Partner will develop strong relationships with leaders, managers, and employees to enhance the organization’s talent experience by delivering consistent policies and practices. Collaborating with Talent Strategy Partners and other Centers of Excellence, including HR Operations, Talent & Inclusion, and Total Rewards, the role ensures employees feel supported throughout their Cengage journey.

What You'll Do Here

Employee Services

• Serve as a trusted advisor to leaders and employees, providing guidance and coaching while mitigating business risks.
• Partner with HRTSP team to understand talent strategies and support their execution.
• Support organization and operating model projects, including org design, role and job leveling, and change management.
• Build a performance-based culture by engaging with managers and employees, coaching on high performance and addressing under-performance.
• Provide expertise on sensitive employee matters, including performance management and terminations.
• Guide employees and managers on HR processes, policies, and tools.
• Lead investigations into employee relations issues in partnership with Legal, ensuring compliance with employment laws and company policies.
• Coordinate with HR Operations, Talent & Inclusion, and Total Rewards to address employee and manager needs with care and efficiency.
• Ensure smooth request transitions, maintaining excellent customer service.
• Gather employee feedback to improve HR programs.
• Collaborate with Total Rewards on internal and external equity issues related to compensation.

HR Excellence

• Deliver seamless employee experiences, focusing on service excellence, efficiency, and consistency.
• Build collaborative relationships to improve employee experience and influence change.
• Contribute to the global HR community, enhancing the function’s strategic value and performance.

Required Skills

• Bachelor’s degree in Human Resources or related field, or equivalent experience.
• 2-4 years of HR experience, preferably in Employee Relations or HR Specialist roles.
• Effective communication skills for ideas and data presentation.
• Strong coaching, conflict resolution, and difficult conversation skills.
• Excellent organization, planning, and project management abilities.
• Collaborative, innovative, customer-focused mindset.
• Ability to work effectively with all employee levels and thrive in a team environment.
• Ability to travel occasionally.

Preferred Skills

• Experience with Workday is highly preferred.

Cengage Group values diversity and is committed to equal opportunity employment. We provide accommodations for applicants with disabilities. Contact [e-mail] or [phone] for assistance.

About Cengage Group

Cengage Group is a global education technology company offering digital products and services to help learners succeed. With over 100 years of experience, we serve higher education, workforce skills, secondary education, English language teaching, and research markets worldwide. Our platforms include MindTap and Cengage Unlimited, supporting learners in achieving their goals.

Compensation

We offer a comprehensive Total Rewards package. The salary range for this position is $60,000 - $76,000 USD, with individual pay based on experience, qualifications, and location. Sales roles may include additional incentives.

Beware of scams; Cengage will always conduct interviews via live, official channels and communicate from an @cengage.com email address. For questions, contact [e-mail].