Associate Hospital Sales Health and Science Representative (Inside Sales)

Pfizer, S.A. de C.V; Lake Forest (IL); On-site; USD 64,000 - 122,000; Full time

Job summary

An established industry player is seeking an Associate Hospital Sales Health and Science Representative. This role is pivotal in enhancing product awareness and educating customers through virtual interactions. The ideal candidate will possess strong business acumen and exceptional communication skills, enabling them to develop impactful relationships in a fully remote setting. This position offers a competitive salary with opportunities for growth and development, allowing you to make a significant impact on patient health and lives. Join a company that values diversity and innovation, and be part of a team dedicated to improving the world through healthcare.

Benefits

401(k) with matching

Paid time off

Health coverage

Relocation assistance

Qualifications

• Bachelor's degree with relevant experience or equivalent.
• Goal-oriented with strong customer service skills.

Responsibilities

• Engage with customers virtually to grow business and drive product demand.
• Build rapport with customers in a fully virtual environment.

Skills

Customer Service

Problem-Solving

Organizational Skills

Digital Acumen

Time Management

Education

Bachelor's Degree

Associate's Degree

High School Diploma

Tools

Virtual Engagement Platforms

Calendaring Tools

Job description

Associate Hospital Sales Health and Science Representative (Inside Sales)

We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place.

To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.

Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues.

All over the world, Pfizer colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged; and the ability to impact the health and lives of millions of people. Pfizer, a global leader in the biopharmaceutical industry, is continuously seeking top talent who are inspired by our purpose to innovate to bring therapies to patients that significantly improve their lives.

The Associate Hospital Sales Health & Science Representative (AHSHR) is responsible for increasing product awareness, educating customers, and attaining the goals of our Business Unit through fully remote/virtual customer interactions. The AHSHR is charged with relationship development and promotional efforts with U.S. customers and accounts.

The AHSHR should possess strong business acumen and outstanding communication skills, with an aptitude to develop in-depth expertise in virtual engagement settings, establish impactful relationships, and exhibit strong promotional skills. They must understand and follow the call process for our BU, including developing pre-call plans, executing calls, and conducting post-call analyses using all available digital and virtual tools. They must be able to work independently in virtual collaboration with cross-functional internal teams. Where applicable, the AHSHR should coordinate insights, learnings, and customer approach with in-field Health & Science Representatives or Specialists who call on Accounts in overlapping geographical areas.

ROLE RESPONSIBILITIES

1. Engage with customers virtually, primarily from a dedicated Pfizer Site (Lake Forest), to compliantly grow the business and drive product demand by proactively providing solutions to achieve business objectives and needs.
2. Generate product demand by educating customers and promoting the product.
3. Build rapport with customers in a fully virtual environment; develop a methodical approach toward calls, including clear next steps and appropriate documentation; adapt approach based on opportunities and insights; use Total Hospital or Total Office call as required for the assigned BU.
4. Understand and use approved promotional materials to support marketing messages.
5. Utilize approved Pfizer resources to support customers, accounts, and patient needs (demonstration units), and work effectively across multiple virtual engagement platforms based on customer preferences and compliance guidelines.
6. Integrate guidance and insights from management/support roles/technical solutions into pre-call planning; proactively plan and optimize the call environment; collaborate effectively with other Customer-Facing colleagues and team members.
7. Master and utilize all virtual tools and resources; effectively use calendaring tools, leadership goals, and personal insights to address customer priorities.
8. Support customers or accounts on relevant contract value opportunities and virtual in-services on delivery systems.
9. Discuss negotiated contract terms and options where appropriate; answer on-label questions.
10. Apply triaging protocols to connect with appropriate SMEs using digital apps; use warm transfers for real-time hand-offs to cross-functional experts.
11. Stay current with all required training, including Compliance, and enhance skills through self-study, development programs, conferences, or training classes.

BASIC QUALIFICATIONS

1. Bachelor’s degree with 0-3 years of relevant experience; OR an Associate's degree with four years of relevant experience; OR six years of relevant experience with a high school diploma or equivalent.
2. Goal-oriented with a strong desire for a promotional role; core skills include customer service, initiative, planning, follow-up, work management, and problem-solving.
3. Able to be on virtual platforms for a full day, speaking clearly and effectively.
4. Demonstrated digital acumen.
5. Must reside within a commutable distance to the assigned Pfizer Site (Lake Forest).
6. Strong organizational and analytical skills; ability to analyze data and draw relevant conclusions.
7. Demonstrates change agility, accountability, and the ability to seek/receive feedback; capable of remote collaboration.
8. Market and business acumen, stakeholder management, understanding business priorities.
9. Ability to develop strong professional relationships in a dynamic environment.
10. Exceptional time management skills and self-motivation.

Other Job Details:

• Location: Selected candidate will be located at our Lake Forest site. This is not a virtual role.

The annual base salary ranges from $64,700 to $121,800, plus quarterly sales incentives. We offer comprehensive benefits, including 401(k) with Pfizer matching, paid time off, health coverage, and more. Learn more at Pfizer Candidate Site – U.S. Benefits.

Relocation assistance may be available.

Sunshine Act

Pfizer reports payments to healthcare providers as required by law. If you are a licensed physician, certain reimbursements may be reportable under the Sunshine Act. Contact your Talent Acquisition representative with questions.

Pfizer is an equal opportunity employer, committed to diversity and inclusion. This position requires permanent work authorization in the U.S.