Associate Help Desk Technician

Baptist Memorial Health Care; Memphis (TN); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Baptist Memorial Health Care in Memphis seeks an IT Help Desk Technician to provide initial employee support for technical inquiries, via phone, email, and messaging. You will assess problems, resolve basic issues, and log tickets, with escalation to second-level technicians for complex problems.

On-call and overtime may be required, with remote work possible after onsite training. Responsibilities include assisting system users, diagnosing simple issues, staying updated on hospital IT systems,

Qualifications

• 1 year experience or educational equivalent of Associate's degree.
• 2 years experience or educational equivalent of Associate's degree.
• DRIVER'S LICENSE (CURRENT)

Responsibilities

• Provides technical assistance to computer system users.
• Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied.
• Maintains current knowledge of hospital information systems, software, networks and telecommunications technologies.
• Uses standard tools, knowledge and experience to analyze, diagnose and resolve problems.
• Contributes to evaluation and maintenance of existing support documentation.
• Completes assigned goals.

Education

Associate's degree

Job description

Job Summary

Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. For more complex issues, transfer internal customers to second-level Help Desk Technicians. Incumbent is subject to overtime, callback, and on-call as required. Perform other duties as assigned.

Overview

Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. For more complex issues, transfer internal customers to second-level Help Desk Technicians. Incumbent is subject to overtime, callback, and on-call as required. Perform other duties as assigned.

Once onsite training is complete, remote work is possible.

Responsibilities

• Provides technical assistance to computer system users.
• Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied.
• Maintains current knowledge of hospital information systems, software, networks and telecommunications technologies.
• Uses standard tools, knowledge and experience to analyze, diagnose and resolve problems.
• Contributes to evaluation and maintenance of existing support documentation.
• Completes assigned goals.

Minimum Required

• 1 year experience or educational equivalent of Associate's degree.

Preferred/Desired

• 2 years experience or educational equivalent of Associate's degree.

Minimum Required

• DRIVER'S LICENSE (CURRENT)