Associate Help Desk Support Technician

Sanford Health; Sioux Falls (SD); On-site; Full time

Job summary

Join a leading healthcare organization as an Associate Help Desk Support Technician in Sioux Falls. This role involves providing essential technical support to patients and employees, troubleshooting issues, and ensuring exceptional customer service. With opportunities for continuous training and advancement, you'll be part of a dynamic team dedicated to health and healing. Enjoy a comprehensive benefits package and a supportive work environment as you start your career in IT.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Generous time off

Qualifications

• High school diploma or equivalent preferred.
• Associates’ degree in a technology-related field strongly preferred.

Responsibilities

• Provide front-line technical support for patients and employees.
• Assist with login issues, password resets, and troubleshooting.
• Identify opportunities to improve experiences and deliver customer service.

Skills

Customer Service

Troubleshooting

Education

High school diploma or equivalent

Associates’ degree in a technology-related field

Job description

Associate Help Desk Support Technician | Sanford Careers

Sanford Health

Associate Help Desk Support Technician Sioux Falls, South Dakota

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility and Location

• Facility: Sanford Business Center Building
• Location: Sioux Falls, SD
• Address: 2200 E Benson Rd, Sioux Falls, SD 57104, USA

Job Details

• Shift: Varies
• Job Schedule: Full time
• Weekly Hours: 40.00
• Salary Range: $16.50 - $26.50
• Pay Info: Pay starts at $16.50 and increases according to years of applicable experience.

Opportunity Overview

Begin your career with Call Center experience and work within one of the largest IT departments in the area. Starting at an entry-level position allows you to understand how Sanford operates and to build a professional path towards your career goals.

Job Summary

Associate Help Desk Support Technicians provide front-line technical support for Sanford Health patients and employees. The role involves assisting with login issues, password resets, troubleshooting, and escalating unresolved problems to higher support levels. The technician will also identify opportunities to improve patient and employee experiences and deliver exceptional customer service. Continuous training and certification opportunities are available to prepare for advancement.

Qualifications

• High school diploma or equivalent preferred
• Associates’ degree in a technology-related field strongly preferred

Benefits

Sanford Health offers an attractive benefits package, including health, dental, vision insurance, life insurance, a 401(k), work/life balance benefits, and generous time off. For more details, visit https://sanfordcareers.com/benefits.

Additional Information

Sanford is an EEO/AA Employer M/F/Disability/Vet. Applicants with disabilities may request accommodations by calling 1-877-673-0854 or emailing [e-mail]. The employment process includes a drug screen and background check as a condition of employment.