Associate - GLS Agency Operations

474 MS Services Group, Inc.; Baltimore (MD); On-site; USD 51,000 - 83,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid Time Off

Job summary

Morgan Stanley's GLS Loan Operations Agency seeks an Associate to support the operational administration and servicing of syndicated loan facilities, acting as the liaison among borrowers, lenders, and internal partners. You will handle cash and settlement activity, communication, and lifecycle events with a focus on accuracy and controls.

Join a team that values collaboration, process improvement, and responsible risk management while contributing to a broader client-service culture within the

Qualifications

• Experience with syndicated loan servicing and workout processes.
• Strong risk and control mindset with issue escalation.
• Clear written and verbal communication with stakeholders.

Responsibilities

• Execute day-to-day loan servicing and agency processes.
• Process loan transactions and related borrower/lender activity, cash and settlement.
• Identify and escalate operational risk, exceptions, and breaks; support resolution and improvements.
• Build relationships with borrowers, lenders, and internal teams to support delivery.
• Maintain accuracy, controls, procedures, and books-and-records requirements.
• Identify opportunities to standardize, automate, and enhance controls across the operating model.

Skills

Loan servicing

Risk & controls

Communication

Collaboration

Job description

We're seeking someone to join out team as an Associate on The GLS Loan Operations Agency team responsible for the operational administration and servicing of syndicated loan facilities where Morgan Stanley acts as Administrative Agent. The team supports the full lifecycle of loan transactions, serving as a key operational point of contact between borrowers, lenders, internal business partners, and other stakeholders. This role is responsible for the accurate and timely processing of loan activity, administration of borrower and lender communications, cash and settlement activity, and ongoing exception management, while ensuring adherence to transaction documentation, internal procedures, controls, and books-and-records requirements. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. In the Operations division, we partner with business units across the Firm to support financial transactions, implement effective controls, manage operational risk, and develop strong client relationships. This is an Associate-level position within Product Support & Services, which is responsible for providing transaction support and managing post execution processes. Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…

What you'll do in the role:

• Execute day-to-day loan servicing and agency processes, leveraging knowledge of the systems, markets, and loan products that support the team's activities.
• Support the accurate and timely processing of loan transactions and lifecycle events, including related borrower, lender, cash, and settlement activity.
• Recognize and escape operational risk, exceptions, and breaks arising from day-to-day processes, while contributing to timely resolution and process improvements.
• Build effective relationships within the team and with borrowers, lenders, and internal stakeholders, sharing knowledge and collaborating to support overall team delivery.
• Maintain a strong focus on accuracy, controls, procedures, and books-and-records requirements when executing assigned responsibilities.
• Identify opportunities to improve processes through standardization, automation, enhanced controls, and technology improvements across the Loan Agency operating model.

What you'll bring to the role:

• Ability to establish clear goals and priorities, manage competing demands, and address non-standard issues within your area of responsibility with minimal guidance and supervision.
• Strong understanding of syndicated loan servicing and loan lifecycle activities, including funding, repayments, interest, fees, and settlement.
• Strong risk and control mindset, with the ability to identify issues, escal...
• Commitment to the Firm's culture and core values, contributing to a collaborative and inclusive team environment.
• Ability to work independently while collaborating effectively across Operations, Business Unit, Finance, Risk, Legal, and Technology teams.
• Strong attention to detail with the ability to manage multiple time-sensitive transactions, deadlines, and competing priorities.
• Effective written and verbal communication skills, including the ability to interact professionally with borrowers, lenders, and internal stakeholders.
• Ability to learn and apply loan documentation, procedures, systems, and controls in support of accurate transaction processing and servicing.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Salary range for the position: $51,000 - $82,500 Yr. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component.

Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences. For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.

At Morgan Stanley, we advise, originate, trade, manage and distribute capital for people, governments and institutions, always with a standard of excellence and guided by our core values. Morgan Stanley is dedicated to providing first-class service to our clients, in a way that reflects our commitment to creating a more sustainable future and fostering stronger communities around the world. In each line of business, we strive to demonstrate our belief in the power of transformative thinking, innovative strategies and leading-edge solutions—and in the ability of capital to work for the benefit of all society.

What We Do