Associate Global Specialist

WTW; Tempe (AZ); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

401k plan

Job summary

Willis Towers Watson's Multinational Client Management team seeks a Global Specialist to support complex international insurance programs for corporate clients. You will partner with client service and brokerage teams to advise, develop, implement, and coordinate solutions across borders.

Based in Tempe, AZ, this hybrid role combines client-facing activities with technical execution, data analysis, and cross-functional collaboration to optimize risk, coverage, and outcomes.

Qualifications

• Active Broker’s license preferred.
• Bachelor’s degree in international business or finance.
• Insurance industry experience: 2–5 years preferred but not required.
• Proficiency in Microsoft Office Suite with a strong command of Excel.
• Proficiency in foreign language(s), a plus.
• Strong communication, time management, attention to detail, customer service, personal growth.
• Active insurance license required (or ability to obtain and maintain).
• Experience leveraging AI-enabled and digital tools to improve productivity, workflow efficiency, knowledge sharing, and client outcomes.
• Understanding of Responsible AI principles: data privacy, information security, transparency, risk management, and ethical AI use.
• Commitment to continuous learning and AI adoption initiatives.

Responsibilities

• Develop understanding of clients’ business, priorities, risk strategies and needs.
• Advise on global risk strategy, program structure, and regulatory nuances.
• Present client risk exposures to insurer community for best coverage and implementation.
• Design & negotiate non-US casualty program placements with coverage expertise.
• Handle high-volume, detailed work including certificates and policies with accuracy.
• Build international market knowledge and assist brokerage team with client exposures.
• Coordinate communication between global network, state-side team and client.
• Review binding docs and oversee invoicing, delivery of documents, and payments.
• Pursue professional development and expand technical insurance expertise.
• Stay updated on market changes affecting coverages.
• Manage a multinational book of business within the Multinational Client Management model.
• Associate Global Specialist: day-to-day management of solutions-based resolution and client needs.

Skills

Broker license

Bachelor’s degree (intl biz/finance)

Insurance industry exp.

MS Office / Excel

Foreign language skills

Communication

Time management

Attention to detail

AI tools proficiency

AI ethics & Responsible AI

Education

Bachelor’s Degree in intl business or finance

Tools

MS Office

Excel

AI-enabled tools

Job description

Description

Willis Towers Watson’s Multinational Client Management team is an industry-leading brokerage team built to drive a more effective process and outcome for complex global insurance placements. By focusing best‑in‑class talent on our client’s most complex risk issues, Willis Towers Watson can deliver risk solutions which optimize Total Cost of Risk.

We are seeking a Global Specialist for our Multinational Client Management practice who will be responsible for assisting the broader client service and brokerage teams in the advisory, development, implementation and coordination of complex international programs.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

• Develop a deep understanding of the clients’ business, strategic priorities, risk strategies, and risk management needs.

• Advise clients on global risk strategy, optimum program structure, and geographical nuances and regulations impacting their risk decisions.

• Package and present client risk exposures to insurer community to implement best coverage and program implementation.

• Design & negotiate non-US Casualty program placements; including coverage expertise and program service standards.

• Ability to complete a high volume of detailed work including certificates and policies accurately and efficiently. Must have strength in gathering, analyzing and tracking large scale data.

• Competency to build technical industry knowledge, establish an understanding of the international marketplace, and help the brokerage team evaluate clients’ international exposures.

• Communicate with international network on service of global programs. Maintain primary ownership of communication flow between network, State-side brokerage team and the client.

• Review appropriate binding documentation and aide in development of quote comparison.Supervise invoicing process, coordinating delivery of documentation globally and monitor payments to avoid policy cancellation.

• Assume ownership of professional development, continuously seeking opportunities to broaden technical insurance expertise.

• Keep abreast of changing market conditions and informs team members and/or clients of major developments affecting various types of coverage.

• Maintain, execute and resolve open items lists on a variety of projects for assigned clients.

• Manage a Multinational Book of Business relative to the Multinational Client Management model as follows:

  • Associate Global Specialist: First point of contact and day-to-day management of solutions-based resolution and anticipation of client needs on Corporate Basic and Complex Corporate clients; Secondary contact as directed by the primary or Sr. on Large & Complex as well as Jumbo level clients, managing open items, CSS oversite and day-to-day tasks touching both clients and markets. Estimated size of book 20-30 clients

Qualifications

The Requirements

• Active Broker’s license preferred.

• Bachelor’s Degree from an accredited college or university; international business or finance preferred

• Insurance industry experience: 2-5 years preferred but not required

• Proficiency in Microsoft Office Suite with a strong command of Excel

• Proficiency in foreign language(s), a plus

• Qualified candidates will be those who demonstrate the following skills: effective verbal and written communication, time management and prioritization, strong attention to detail, customer service capabilities and commitment to personal growth

• Active insurance license required (or ability to obtain and maintain)

• Qualified candidates will be those who demonstrate the following skills: effective verbal and written communication, time management and prioritization, strong attention to detail, customer service capabilities and commitment to personal growth

• Demonstrated proficiency in leveraging approved AI-enabled and digital tools to improve productivity, workflow efficiency, knowledge sharing, and client outcomes.

• Sound judgment in evaluating AI-generated outputs for accuracy, relevance, compliance, and business impact.

• Understanding of Responsible AI principles, including data privacy, information security, transparency, risk management, and ethical AI use.

• Commitment to continuous learning, emerging technologies, and AI adoption initiatives.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation.

Compensation

The base salary compensation range being offered for this role is $80,000 - $95,000 USD per year.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)

• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-office and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets