Associate General Manager

Dataprise; Virginia Beach (VA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays

Generous PTO

Volunteer time off

Learning allowances

Job summary

Dataprise seeks an Associate General Manager to partner with the General Manager in Virginia Beach, leading daily operations, driving P&L performance, and shaping regional strategy for SMB clients. You will oversee business planning, budgets, and cross-functional execution to meet financial and growth objectives.

This role requires 10+ years of progressive leadership in MSP or related services, a Bachelor's in Business, and strong strategic, coaching, and collaborative skills.

Qualifications

• Bachelor's degree in Business Management or related field; master's preferred.
• Minimum 10 years of progressive leadership in MSP or related services.
• Strong strategic, coaching and collaboration skills.
• Proven ability to drive P&L and growth objectives.

Responsibilities

• Lead daily operations and drive regional performance with P&L responsibility.
• Set strategic direction and manage business planning for SMB clients.
• Provide guidance to regional teams and align plans with corporate goals.
• Develop budgets, revenue targets, and long-term growth initiatives.
• Monitor metrics, analyze data, and drive continuous improvement.
• Collaborate with cross-functional leaders, manage matrixed teams.

Skills

Leadership

Strategic planning

P&L management

Executive presence

Education

Bachelor's in Business Management

Master's preferred

Job description

• Location 216 Business Park Drive,Virginia Beach, VA, 23462,United States
• Employee Type FT Exempt

About the Role

The Associate General Manager supports the General Manager and is responsible for leading and driving the daily operations, having P&L responsibility, setting the strategic direction, and managing all aspects of business planning for a specific geographic region of SMB clients. The primary responsibilities include supporting and managing all operational activities, providing strategic and operational leadership, and associated support functions. This role will work closely with both direct and matrixed leadership teams to ensure that financial and growth objectives are met and support the overall organization’s vision, standards, and priorities.

Why Dataprise

Dataprise is a private equity–backed company focused on both organic growth and strategic acquisitions of high-performing businesses that align with our philosophies and values.

Our mission is simple:delight our clients and create an outstanding people experience—internally and externally.

We are an employee-focused organization that prioritizes retention, satisfaction, and empowerment. We are committed to helping our team members grow and succeed.

We invest in your future through:

• Internal mobility opportunities
• Continuous learning and upskilling
• Job shadowing programs and career mentorship
• Annual training allowances and LinkedIn Learning licenses for all employees

Wellness & Work-Life Balance

• Comprehensive Wellness and Rewards & Recognition Programs
• Onsite, hybrid and remote work options (may vary by role)
• 10 paid holidays
• Generous PTO
• Company paid Volunteer Time Off
• Parental leave benefits & bonding leave for new parents
• Competitive pay
• Comprehensive medical, dental, and vision coverage for you and your family
• Company-paid Employee Assistance Program (EAP)
• 401(k) with company match and immediate vesting
• Company paid short and long-term disability insurance
• Voluntary supplemental insurance through Aflac
• Voluntary pet insurance through Nationwide Pet
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with employer contributions
• Pre-tax commuter benefits for parking and public transit

Diversity, Equity, Inclusion & Belonging

We are committed to fostering a culture of belonging through a multi-faceted Diversity, Equity, Inclusion & Belonging (DEI&B) program which includes Employee Resource Groups (ERG's).

At Dataprise, you’ll have the opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals in the industry.

• Impactful Work:Employees work on cutting-edge technology including managed IT services, cybersecurity, disaster recovery, incident response, mobility management, IT consulting, cloud and infrastructure, and more.
• Recognition:Recognized as a top employer in IT with awards for values and culture.
• High-Trust Environment:We foster a culture of empowerment, continuous learning, and innovation. Our culture is built around five key attributes: Passionate, Respectful, Ownership, Unified and Decisive - that make us Dataprise PROUD.

What You’ll Do

Direct activities of the regional business unit, setting direction and strategy to achieve growth and profitability objectives and support the achievement of the organization’s financial metrics and goals as defined by the profit and strategic plans.

Provide guidance leadership and direction to Regional Associates through the development and deployment of business plans and operations which clearly align with the organization’s mission and goals.

Translate segment strategic plans and GPL strategic plans into action plans that fit the needs of the business.

Assist with P&L/Cost Center responsibility for their division and is responsible for developing budgets and setting revenue goals.

Develop short and long-term plans for the organization including critical headcount identification, new product development and technology road mapping, operational and plant investments, and achievement of profit plan.

Monitor and analyze key metrics, customer feedback, and direct observations so that data-driven decisions are at the foundation of business decisions.

Measure productivity through analysis of performance and financial data to achieve productivity gains and manage budget to ensure operational and financial goals are met.

Monitor business performance against plan and adjust as needed.

Collaborate with cross-functional leadership teams to ensure alignment and assessment opportunities on a regular basis to identify strengths, opportunities, weaknesses, and threats.

Develop and manage organizational strategic planning and road mapping.

Stay informed of market and customer trends to anticipate developments and plan accordingly.

Identify and develop possibilities for future business growth including the identification and leadership of the merger and acquisition process.

Ensure customer satisfaction, high levels of service and promote continuous improvement efforts to drive repeated business and customer loyalty.

Effectively build a high potential leadership team and organization capability.

Effectively collaborate across functions (working in the matrix) to build joint objectives to reach regional goals.

Drive Associate engagement and foster an environment where team members can thrive and are accountable for delivering exceptional technology and customer service.

What Skills & Experience You’ll Need

ABachelor's degree in Business Management, Business Administration or related field, Master's degree preferred.

Minimum of 10 years of experience with progressive levels of accountability and responsibility in MSP and/or related support functions.

Highly motivational management and leadership skills to create a high performing team.

Strong business acumen and high level of strategic skills.

Process improvement and performance optimization experience.

Executive presence and demonstrated experience in leadership, coaching, empowering, and recognizing others.

Proven aptitude for strategic decision making, planning, vision, and governance for customer experience and Service Delivery operations.

Exceptional collaborator with ability to influence.

Proven ability to professionally communicate clearly and effectively both verbally and in writing to technical and non-technical audiences.

Proven ability to organize multiple priorities and manage projects and team to achieve deliverables that meet or exceed agreements and expectations.

Develop, improve, and implement processes and support structures to maintain exceptional service and ensures that the needs of the organization are understood and met.

Sound judgment and conflict resolution skills.

Dataprise Diversity Commitment: At Dataprise, we celebrate what makes us unique: our people. We believe in fostering a diverse and inclusive work environment that seeks and embraces thoughts and ideas from all different backgrounds. We welcome everyone and are committed to providing equal employment opportunity regardless of race, gender, gender identity/expression, religion, ethnicity, disability, national origin or sexual orientation. We are #DataprisePROUD!

Dataprise is an Equal Opportunity Employer.