VP, Service Delivery

datavant2; United States; On-site; USD 147,000 - 157,000; Full time

Job summary

Datavant is seeking a Vice President, Service Delivery to lead regional operations across multiple markets and teams. You will drive KPI performance, standardize workflows, and partner with WFM, NOC, Training, and Implementation to ensure scalable, compliant delivery.

The role requires strong leadership capabilities, experience in large-scale healthcare operations, and a track record of transforming processes with data-driven insights.

Qualifications

• Significant experience leading multi-site healthcare or large-scale operations teams.
• Strong leadership and development of leader-of-leaders.
• Data-driven decision making with KPIs and budgets.

Responsibilities

• Lead regional operations across multiple markets, Managers, Supervisors, and frontline staff.
• Own regional KPI performance including TAT, OTD, quality, productivity, and standardization.
• Ensure adherence to standardized workflows and compliance across sites.
• Forecast labor needs with Workforce Management and ensure staffing.
• Interpret KPI trends and create action plans to improve performance.
• Lead regional transformation and continuous improvement initiatives.

Job description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

The Vice President, Service Delivery is a regional operational leader responsible for delivery excellence across multiple markets and teams. This leader drives regional KPIs-including TAT, OTD, quality, productivity, and staffing-and is accountable for implementing standardized workflows across all assigned sites. The VP partners with Workforce Planning, NOC, Training, and Implementation to ensure strong operational execution and readiness for new processes and tools. This role manages Managers and Supervisors and plays a critical part in scaling high-performing operations across the region.

You will:

• Lead regional operations across multiple markets, Managers, Supervisors, and frontline + Global staff
• Own regional KPI performance, including TAT, OTD, quality, productivity, and standardization
• Ensure adherence to standardized workflows and compliance requirements across all sites
• Partner with Workforce Management (WFM) to forecast labor needs and ensure appropriate staffing
• Interpret regional KPI trends and create action plans to improve performance
• Lead regional continuous improvement initiatives and support transformation pilots
• Respond to operational escalations routed through Account Management
• Partner cross-functionally with Network Operations Center (NOC), Training, Implementation, and Product teams
• Coach and develop Managers and emerging leaders within the region
• Drive adoption of digital and global workflows across operational teams
• Design and evolve the service delivery operating model to support business growth and client expectations
• Lead large-scale delivery transformations, including standardization, automation and technology enablement
• Ensure delivery capabilities scale without linear increases in cost or headcount
• Partner closely with Account Management, Go-To-Market, Product and Compliance
• Review, assess and provide resolution to all negative and neutral customer services surveys.
• Analyze monthly regional budgeting and accounting reports to include Cognos to maintain adherence to annual budget and expenditure controls with emphasis on sales, compensation and site performance.
• Analyze reports to ensure appropriate monitoring of financial performance and quality and explain any variances in financial data.
• Oversee employee management to include, hiring, training, motivating, coaching, developing, disciplining, and terminating of associates within the reporting structure.

Success Metrics

• Consistent achievement of SLA's, quality and cost targets
• Improved delivery scalability and operational leverage
• Successful execution of transformation initiatives
• Strong engagement and retention

What you will bring to the table:

• Significant experience leading multi-site healthcare or large-scale operations teams
• Strong leadership capabilities with the ability to develop leader-of-leaders
• Fluency in operational KPIs and data-driven decision making
• Experience leading compliance-driven, standardized workflows
• Ability to manage change and scale new processes across diverse teams
• Strong collaboration skills across cross-functional partners

Bonus points if:

• You have experience in HIM, ROI, or similar regulated operational environments
• You have experience leading transformation or standardization programs
• You have Lean/Six Sigma background

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

The estimated total cash compensation range for this role is: $146,500 - $156,500