Associate General Manager

Via; Sacramento (CA); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is transforming transportation through technology to provide safe, reliable, and accessible service. This fully in-person role requires onsite presence 4-5 days per week, with possible early mornings or evenings in the Sacramento area.

You will manage daily onsite operations, make real-time fleet and driver decisions, and oversee the driver lifecycle, including scheduling and performance conversations. You will lead an engaged team, drive compliance, and use data to improve rider experience.

Qualifications

• Bachelor's degree required with 4–6 years in operations management.
• Strong leadership and team development experience.
• Excellent communicator with a tactful style.
• Ability to work autonomously in a fast-paced environment.

Responsibilities

• Manage the daily onsite operations of our service. You'll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
• Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
• Manage the full employee lifecycle for drivers - scheduling, PTO approvals, daily inquiries, performance conversations, and adherence to workplace policies.
• Manage driver work schedules to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations.
• Act as the operational bridge between city partners, drivers, unions, community leaders, local organizations to help bring the community's goals to life.
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Skills

Operations management

Leadership

Communication

Problem solving

Autonomy

Adaptability

Education

Bachelor's degree

Job description

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.

This is a fully in-person position with the expectation that you will be onsite 4-5 days per week. There may be a need for early mornings or evenings.

What You'll Do

• Manage the daily onsite operations of our service. You'll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
• Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
• Manage the full employee lifecycle for drivers - scheduling, PTO approvals, daily inquiries, performance conversations, and adherence to workplace policies.
• Manage driver work schedules to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations.
• Act as the operational bridge between city partners, drivers, unions, community leaders, local organizations to help bring the community's goals to life.
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Who You Are

• Experienced operations manager, with a minimum of 4-6 years of experience and hold a Bachelor's degree.
• Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility.
• Savvy and tactful communicator: you intuitively find the right tone in every situation.
• Detail-oriented executor: you're obsessively action-oriented, and thrive while operating autonomously.
• Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams.
• Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly.
• Problem solver; you don't accept the status quo and are always looking for creative solutions.
• Based in the Sacramento, CA area or willing to relocate.

Compensation and Benefits

• Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Salary Range: $85,000 - $130,000 / year.
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.