Associate, General Maintenance

Mercedes-Benz USA; Baltimore (MD); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Phone allowance

Employee events

Health benefits

Pension plan

Commuter benefits

Flexible hours

Employee discounts

Coaching

Employee stock option

Parking

Job summary

Mercedes-Benz USA is seeking an Assoc, Operation Support in Baltimore, an entry-level role that trains you in mechanical, paint, or body disciplines while supporting diagnostics, repairs, and vehicle readiness.

You will assist senior technicians, participate in formal training, follow safety protocols, and help ensure quality and on-time delivery of vehicles. The program develops foundational technical skills and growth into a fully skilled technician.

Qualifications

• Demonstrated mechanical aptitude or hands-on experience (professional, educational, military, or hobbyist)
• Prior automotive, mechanical, or technical exposure (trade school, apprenticeship, shop experience, etc.) preferred
• Familiarity with hand tools, power tools, or diagnostic equipment preferred
• Basic understanding of automotive systems preferred

Responsibilities

• Technical Support & Execution: assist senior technicians in repairs, inspections, and diagnostics within chosen discipline
• Training & Skill Development: participate in formal training and certification pathways; maintain progress
• Vehicle Readiness & Workflow Support: prepare vehicles for senior technicians and support shop organization
• Safety & Compliance: follow safety protocols and company policies across all activities

Skills

Mechanical aptitude

Hands-on experience

Problem solving

Teamwork

Education

High school diploma or equivalent

Job description

About Us

Mercedes-Benz USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.

Job Overview

The Assoc, Operation Support is an entry-level, hands‑on role designed to develop skilled technicians, painters, or body workers who contribute to the diagnosis, repair, and reconditioning of Mercedes-Benz vehicles prior to their distribution. The Assoc, Operation Support will select a specific discipline – Mechanical, Paint, or Body, and receive structured, formal training in that area.

Day‑to‑day, the Assoc, Operation Support supports senior members of their chosen discipline in all activities required to ensure vehicles are repaired, validated, and delivered to customers on schedule and in Mercedes-Benz quality standards.

This position provides a unique opportunity to build foundational technical skills while contributing directly to vehicle readiness, quality, and throughput.

Responsibilities

• Technical Support & Execution (35%):
  • Assist senior technicians in completing repairs, inspections, component replacements, and system diagnostics within chosen discipline
  • Perform basic mechanical, paint, or body tasks such as removing components, preparing work areas, handling tools, and completing assigned sub‑tasks under supervision
  • Support root‑cause investigations and execution of corrective actions
  • Document work performed in accordance with internal processes and quality standards
• Training & Skill Development (40%):
  • Participate in company‑provided formal training and certification pathways for the chosen discipline
  • Maintain required training progress and demonstrate growing proficiency in technical tasks
  • Learn and apply standard operating procedures, safety practices, and technical workflows
• Vehicle Readiness & Workflow Support (25%):
  • Prepare vehicles for senior technicians (e.g., staging, cleaning components, setting up diagnostic equipment, tagging and tracking parts, etc.)
  • Support repair, paint, or body shop organization, inventory management, and tool upkeep to ensure efficient workflow
  • Assist in quality checks and post‑repair validation activities as direction
• Safety & Compliance:
  • Follow all safety protocols related to mechanical, paint, or body work; tooling; lifts; PPE; and hazardous materials handling
  • Immediately identify and elevate safety concerns, equipment malfunctions, or non‑standard or unsafe conditions
  • Ensure adherence to company policies, environmental requirements, and work instructions

Qualifications

Education

• High school diploma or equivalent

Experience

• Demonstrated mechanical aptitude or hands‑on experience (professional, educational, military, or hobbyist)
• Prior automotive, mechanical, or technical exposure (trade school, apprenticeship, shop experience, etc.) preferred
• Familiarity with hand tools, power tools, or diagnostic equipment preferred
• Basic understanding of automotive systems preferred

Skills

• Strong problem‑solving skills and eagerness to learn automotive discipline (mechanical, paint, or body)
• Ability to follow instructions, work collaboratively, and adapt in a fast‑paced environment

Physical & Work Environment Requirements

• Ability to lift and carry up to 50lbs.
• Standing, walking, and bending for extended periods
• Ability to work in shop conditions

Success Factors

• Strong work ethic, reliability, and willingness to take initiative
• Commitment to safety and quality
• Ability to learn quickly and apply new knowledge
• Team‑and‑customer‑first mindset with flexibility to support shifting repair priorities
• Positive attitude and desire to grow into a fully skilled technician, painter, or body worker

Mercedes‑Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.

Benefits

• Mitarbeiterhandy möglich
• Mitarbeiter Events
• Gesundheitsmaßnahmen
• Betriebliche Altersversorgung
• Mobilitätsangebote
• Flexible Arbeitszeit möglich
• Mitarbeiterrabatte möglich
• Coaching
• Mitarbeiterbeteiligung möglich
• Parkplatz

KontaktMercedes‑Benz USA, LLC

3100 Childs Street 21226 Baltimore

Details zum Standort

MBUSA Talent Acquisition E-Mail: [e-mail]