Associate Financial Services Representative (Hybrid)

Northwell Health; Town of Huntington (NY); Hybrid; USD 32,000 - 49,000; Full time

Job summary

Northwell Health is seeking an Associate Financial Services Representative to enhance customer experiences in the healthcare billing process. This hybrid position involves dealing with billing inquiries, facilitating payments, and promoting payment solutions, all aimed at ensuring customer satisfaction while handling various financial transactions.

Qualifications

• 0-1 years of relevant experience required.
• Fluency in Spanish preferred.

Responsibilities

• Service a high volume of billing related customer requests.
• Communicate effectively about healthcare billing intricacies.
• Negotiate and advise on overdue bills and payment plans.

Skills

Bilingual in Spanish

Education

High School Diploma or equivalent

Job description

Join to apply for the Associate Financial Services Representative (Hybrid) role at Northwell Health

Continue with Google Continue with Google

1 day ago Be among the first 25 applicants

Join to apply for the Associate Financial Services Representative (Hybrid) role at Northwell Health

Get AI-powered advice on this job and more exclusive features.

Sign in to access AI-powered advices

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

This range is provided by Northwell Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$32,800.00/yr - $48,540.00/yr

159917

The Northwell Health Revenue Cycle team performs a vital role within our organization by handling all billing and collecting of hospital receivables. There are a wide range of career opportunities available from medical coders and appeals to auditors and clinical documentation. From our customer service team members who are handling patient registration and patient financial counseling in our hospitals, to those working in non-patient-facing areas such as insurance verification or health information management, they’re working together to improve the experience of our patients and to secure financial strength for our organization to continue to grow.

Primarily performing all functions within a customer tele-servicing center, servicing a high volume of billing related customer requests

Job Responsibility

• Understand intricacies of health care billing and how to communicate effectively
• Have financial conversations and drive the collection of payments
• Promote meaningful and positive payment experiences through relevant and informed conversations with customers regarding the financial services that we can offer
• Create flawless experiences for our customers by addressing customer inquiries and resolving service issues that include but are not limited to: researching and analyzing accounts receivable and outstanding balances, negotiating and advising on the collection of overdue bills and payment plans, collecting overdue payments, understanding financial assistance offerings, managing and resolving customer disputes
• Address and resolve complex escalated billing and service issues utilizing department policies and procedure manuals, guidelines and other reference materials
• Create innovative ways to resolve customers’ issues or concerns to win their loyalty
• Provide input for new service processes and strategies
• Be accountable and take ownership of the customer’s experience from beginning to end. Identify opportunities to proactively meet member needs to deliver value – add recommendations and services
• Meet individual performance objectives based on customer satisfaction, productivity and overall positive / proactive behavior, while participating in training sessions to remain current on various policies, processes, systems and procedures related to servicing of customers
• Work with internal departments to achieve common goals
  
  

Preferred Skills

• Fluent in speaking spanish
  
  

Job Qualification

• High School Diploma or equivalent required.
• 0-1 years of relevant experience, required.
  
  

Regular Work Schedule: Full-time, 37.5 hr/week; Training is usually 9-5:00 onsite for the first 8 weeks and then transitions to a 10-6:00 shift with a hybrid schedule

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Northwell Health by 2x

Get notified about new Financial Services Representative jobs in Huntington, NY.

Branch Manager - Long Island North, Commack, NY

Melville, NY $34,820 - $51,950 2 months ago

Melville, NY
$34,820.00
-
$51,950.00
1 month ago

Jericho, NY
$45,000.00
-
$55,000.00
2 weeks ago

Automotive F&I Training and Development Representative

Woodbury, NY
$82,500.00
-
$87,500.00
1 week ago

Huntington Station, NY
$17.31
-
$28.85
1 week ago

Relationship Banker - Smith Haven, Lake Grove, NY

Huntington Station, NY
$31.92
-
$56.73
11 hours ago

Personal Banker SAFE Act - Full-time - GARDEN CITY PARK

Garden City Park, NY
$61,280.00
-
$85,520.00
2 weeks ago

Branch Operations Lead - Port Washington, NY

Melville, NY
$43,300.00
-
$93,900.00
5 days ago

Huntington Station, NY
$17.00
-
$25.50
7 hours ago

Business Development Representative (Commercial Finance)

Manhasset, NY $61,280 - $85,520 2 weeks ago

North Massapequa, NY $23 - $24.50 2 weeks ago

Farmingdale, NY $60,000 - $160,000 1 day ago

Huntington Station, NY $50,000 - $56,000 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.