Associate Field Service Technician - San Antonio, TX - Transport

Stryker Corporation; San Antonio, Northern (TX, KY); Hybrid; Confidential; Full time

Job summary

Stryker Corporation is seeking an Associate Field Service Technician for the San Antonio, TX area. You will repair and deliver Stryker equipment, including transport solutions such as stretchers, transport chairs, bed frames, and temperature management systems, within a designated service territory.

The role emphasizes independent work with opportunities to collaborate across the Field Service team. A high school diploma, valid driver's license, and willingness to work extended weeks including

Qualifications

• Basic electronic and mechanical aptitude required.
• Quality control checks and preventative maintenance experience preferred.
• Ability to document work and reference training materials using computer software.
• Present strong customer etiquette and build effective relationships with customers.
• Able to work independently and collaborate with field service teammates.

Responsibilities

• Perform quality control checks and preventative maintenance, repairs, and wireless upgrades.
• Repair and deliver equipment within the designated service territory.
• Utilize computer software to document work, order parts, reference training materials, and more.
• Maintain excellent customer etiquette and foster relationships to increase equipment and service usage.
• Work mostly independently while supporting Field Service projects and initiatives.

Skills

Electronic aptitude

Mechanical aptitude

Quality control

Customer service

Documentation

Education

High School diploma

Job description

## Associate Field Service Technician - San Antonio, TX - TransportApplylocations: San Antonio, Texastime type: Full timeposted on: Posted Yesterdayjob requisition id: R571074Work Flexibility: Field-based**Associate Field Service Representative – Transport**As an Associate Field Service Representative, you will play a key role in supporting a designated service territory along with repairing and delivering Stryker equipment with a focus on Transport solutions. You will work with a diverse range of products, including stretchers, transport chairs, bed frames, and temperature management systems. This position serves as an excellent opportunity to gain valuable experience and advance into a more senior ProCare role within Stryker.**What you will do*** Possess basic electronic and mechanical aptitude.* Perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades* Utilize computer software to complete documentation, order parts, reference training materials, and more* Present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships* Work mostly independently and engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives* Adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.**What you need****Required:*** High School diploma.* Must be at least 21 years of age to meet our driving requirements.* Valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy* Willingness and ability to work an extended work week including nights and weekends at times**Additional Information*** At times, may be required to move, set up and demonstrate equipment weighing up to 75 pounds (lift unassisted 75-80 pounds), reach, push, or pull in order to accomplish job accountabilities.* May involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate.* Coordination of the eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention* May handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products.$24.54 - $33.68 USD HourlyTravel Percentage: 20%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.