Associate Field Service Technician - Lexington, KY - Transport

Stryker; Lexington (VA); On-site; USD 34,000 - 46,000; Full time

Job summary

Stryker is seeking an Associate Field Service Representative in Lexington, VA to repair and deliver Transport equipment, including stretchers, transport chairs, bed frames, and temperature management systems. You will work in the field across a designated territory, applying basic electronic and mechanical skills.

The role emphasizes customer service, documentation, and collaboration with the sales team, with travel about 20% and a focus on safety, quality, and efficient field operations.

Qualifications

• High School diploma is required.
• Must be at least 21 years old.
• Valid driver license in state of residence with clean driving record.
• Willingness to work extended weeks including nights and weekends.

Responsibilities

• Perform quality control checks and preventative maintenance.
• Carry out repairs and wireless upgrades.
• Use computer software to document, order parts, reference training materials.
• Maintain customer etiquette to support sales and promote equipment usage.
• Work independently and collaborate on Field Service projects.
• Adhere to Field Service metrics (hours, overtime, inventory, documentation).

Skills

Electronic aptitude

Mechanical aptitude

Customer etiquette

Education

High School diploma

Tools

Documentation software

Job description

Work Flexibility: Field-based

Associate Field Service Representative - Transport

As an Associate Field Service Representative, you will play a key role in supporting a designated service territory along with repairing and delivering Stryker equipment with a focus on Transport solutions. You will work with a diverse range of products, including stretchers, transport chairs, bed frames, and temperature management systems. This position serves as an excellent opportunity to gain valuable experience and advance into a more senior ProCare role within Stryker.

What you will do

• Possess basic electronic and mechanical aptitude.

• Perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades

• Utilize computer software to complete documentation, order parts, reference training materials, and more

• Present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships

• Work mostly independently and engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives

• Adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.

What you need

Required:

• High School diploma.

• Must be at least 21 years of age to meet our driving requirements.

• Valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy

• Willingness and ability to work an extended work week including nights and weekends at times

Additional Information

• At times, may be required to move, set up and demonstrate equipment weighing up to 75 pounds (lift unassisted 75-80 pounds), reach, push, or pull in order to accomplish job accountabilities.

• May involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate.

• Coordination of the eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention

• May handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products.

$24.54 - $33.68 USD Hourly

Travel Percentage: 20%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.