Associate Field Service Technician

Toshiba Global Commerce Solutions; Princeton (NJ); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Group health coverage (medical, dental

401(k) plan with company match

Life insurance

Employee discounts

Generous paid holidays, vacation, and休

Job summary

Toshiba Global Commerce Solutions in Princeton, NJ is seeking an Associate Field Service Technician to install, diagnose, repair, and service retail POS equipment in store environments.

You will work in the field, travel within the territory, and occasionally nationwide, delivering customer-satisfying service while following Toshiba standards and documentation.

Qualifications

• High School Diploma with electronics experience is required.
• Ability to travel 100% domestically by air and ground.
• Basic knowledge of PC technology, networks, POS devices, and retail hardware.

Responsibilities

• Operates in assigned territory and performs basic repairs and services on products using diagnostics and standard procedures.
• Travel to customer locations for installations, relocations, upgrades, and repairs of POS equipment.
• Communicates status and progress with customers and team members to ensure satisfaction.
• Plans and schedules work, handles travel logistics, and adheres to service levels.
• Documents all activities per Toshiba standards and maintains trunk stock for service delivery.
• Performs other related duties as assigned.

Skills

2+ years electronics

Customer service

Travel 100%

Mechanical aptitude

Electrical testing

Written and verbal communication

Education

High School Diploma

Tools

Hand tools

Test equipment

Job description

Position Summary

The Associate Field Service Technician is responsible for maintaining retail store technologies, computer systems, and peripherals within retail store and commercial business environments. They perform product installation, support services, and repair on Toshiba Global Commerce Solutions and non‑TOSHIBA retail products in store systems, retail banking, and SMB marketplaces (e.g., apparel stores, supermarkets, mass merchandising, specialty shops, banks, insurance agents, CPAs, legal firms). The technician is accountable for customer satisfaction, metrics attainment, and operational activities. Services include product and component exchange, on‑premises basic product and store equipment problem diagnosis, adjustment, repair, refurbishment, installation, relocation, discontinuance, product‑level engineering, configuration changes, upgrades, and modifications using established documentation and procedures. The candidate works under supervision until trained and capable of working unsupervised.

Responsibilities

• Operates in assigned territory and performs basic repairs and services on products, including problem determination using standard maintenance packages, diagnostics, reference documentation, system tools, and service aids. Performs a basic level of diagnostics and repair and may require occasional assistance from more experienced technicians to carry out difficult product repair activities. Uses established procedures and/or instructions for repetitive and routine work, working individually or as part of a team.
• May travel within assigned territory or nationally to customer locations to perform installations, relocations, discontinuances, product‑level engineering, configuration changes, upgrades, and modifications to retail POS equipment.
• Effectively communicates with customers, management, peers, and team members on a timely basis regarding status of work, potential problems, customer/store management satisfaction, and to seek advice and assistance. Builds positive customer relationships with product end‑users and customer projects and/or store management.
• Effectively manages the situation and completes the service event in a high‑quality and timely manner to meet customer commitments and minimize disruptions to the customer's operation.
• With assistance, plans, prioritizes, and schedules work to meet or exceed customer Service Level objectives. Arranges all travel plans in a timely, cost‑effective manner using company‑approved business tools and responds to schedule changes with minimal notice. Flexibility to work varying shifts, including overtime and weekends, as necessary.
• Ensures installation activities are accurately documented in accordance with TOSHIBA standards and practices using automated systems and/or established reports, including air travel, calls, mileage, timecards, and expense reports.
• Effectively maintains and manages trunk stock to support all customers.
• Performs other related duties as assigned.

Environmental Conditions

• Driving to multiple customer locations throughout the day.
• Lifting up to 50 lbs. without assistance.
• Standing/walking activities encountered during 75% of the normal workday.
• Stooping, bending, and squatting activities encountered on a frequent basis.
• Reaching activities conducted on a frequent and repetitive basis throughout the workday.
• Twisting activities may be required, dependent on the type of position the individual must place themselves in while performing job duties.
• Regular use of basic hand tools (drills, screwdrivers, etc.).
• Regular air travel may be required.
• Individuals may be required to use a ladder or lift to reach devices mounted on roofs or inside on the ceiling/walls.

Areas of Expertise & Special Skills

• High School Diploma with 2+ years’ experience in an electronics field.
• Must be able to travel 100% of the time, domestic and/or air travel. May be assigned to a specific local territory, but air travel may be necessary for installations or other service delivery projects outside assigned geography.
• Possesses basic knowledge of personal computer technology, network infrastructure, flat‑panel TVs & monitors, cash registers/point‑of‑sale equipment, and associated retail devices (scanners, handheld devices, kiosks, printers, and other related retail and SMB product technologies).
• Position requires a mechanical aptitude with competency in electricity & electronics, and the ability to properly use test equipment, basic hand tools, electronic testing equipment, and electric meters.
• Must possess the ability to follow written or spoken directions and provide information in a clear and concise manner.
• Good customer service skills are essential. Ability to multitask, prioritize assignments, and work independently.
• Must have good written and oral communication skills, including tact and diplomacy when facing customers.
• Must recognize and understand the functional and operational use of IT signal and power cables as well as low‑voltage wiring systems and perform diagnosis and repair thereof.
• Self‑motivated and strong work ethic.
• Maintain a professional demeanor, dress, and behavior.
• Problem‑solving and organizational skills.
• Ability to work long hours as project needs dictate in a physically demanding environment.
• Ability to work varying shifts, including overtime and weekends, as needed.

Benefits

• Group health coverage (medical, dental, and vision)
• Employee assistance programs
• Pre‑tax spending accounts
• 401(k) plan with company match
• Company‑provided life insurance
• Pet insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation, and sick/personal days

EEO

Toshiba Global Commerce Solutions is an equal‑opportunity/affirmative‑action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request an accommodation.

This job opening is not eligible for immigration/work visa sponsorship.

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