Associate Field Service Technician

sfmc; Cape Girardeau (MO); On-site; USD 21,000 - 30,000; Part time

Job summary

Saint Francis Healthcare System is seeking a part-time IT Technician to join the Technical Services Team in Missouri. The role involves providing user support, troubleshooting urgent issues, and escalating complex problems as needed. Expect 16 hours per week with no benefits.

Typical shifts include mornings or evenings, with weekday and weekend coverage. A high school diploma is required, and CompTIA A+ certification is preferred. Prior IT experience is a plus in this role.

Qualifications

• High school diploma or GED is required.
• CompTIA A+ or equivalent certification is preferred.
• Experience as an IT Technician or related IT field is preferred.

Responsibilities

• Provides technical support and customer service as part of the Technical Services Team.
• Troubleshoots and resolves urgent technical issues and responds to help requests in person or by phone.
• Installs and repairs computer hardware and software, runs diagnostic programs, and maintains the Knowledge Base.

Skills

High school diploma

CompTIA A+ or equivalent

IT experience

Education

High School Diploma or GED

Job description

JOB SUMMARY

Provides technical support and customer service as part of the Technical Services Team. Troubleshoot and resolve urgent technical issues and responds to help requests in person or by phone. Identifies and escalates complex issues to responsible teams and management. Compiles daily or weekly issues log for management. Installs and repairs computer hardware and software, cleans computers, and runs diagnostic programs. Writes user manuals. Monitors and maintains the organizational computer system's daily performance. Maintains the Knowledge Base in the Service Management ticket system. Other duties as assigned.

JOB DETAILS AND REQUIREMENTS

Time Type: Part Time, 16 hours per week. Without benefits.

Typical Hours: 1-2 shifts per week, 7:30am to 4:00pm or 3:00pm to 11:00pm. Weekday and weekend coverage needed.

• High School Diploma or GED- required

• CompTIA A+ or comparable certification- preferred

• Experience as an IT Technician or related IT field- preferred

ADDITIONAL INFORMATION

Why Work at SaintFrancis?

Saint Francis Healthcare System began in 1875 when three courageous Franciscan Sisters answered a call to care for those in need. What started as a 12‑bed hospital has grown into the region's leading healthcare system-recognized nationally for exceptional quality, safety, and patient experience.

Today, Saint Francis serves more than 715,000 people across five states. With a 306‑bed Medical Center , nearly 3,000 team members , and over 300 providers , Saint Francis is not only the largest healthcare system between St. Louis and Memphis-it's a powerful economic anchor for the communities it serves.

You'll find more than 50 specialties , the region's only LevelIII Emergency and Trauma Center , and southeast Missouri's first LevelIII NICU . The system's employed physician group, SaintFrancis Medical Partners, supports more than 40 outreach clinics and 70% of the area's primary care providers.

A Mission That Matters

At Saint Francis, you're not just doing a job - you're part of a Catholic healing ministry rooted in compassion, dignity, and service. Every action is inspired by a commitment to honor human life and care for every person who walks through the doors.

Mission

To provide a ministry of healing, wellness, quality, and love inspired by our faith in Jesus Christ.

Vision

To be a leading Catholic healthcare system that celebrates and protects the gift of life by providing exceptional patient outcomes in quality, safety, access and value.

Values You Can Feel Every Day

• Integrity: Doing what's right, even when no one is watching
• Stewardship: Managing resources wisely for the future
• Faith: Believing in a purpose greater than ourselves
• Hope: Lifting up those who feel discouraged
• Joy: Serving others with a grateful, happy heart
• Compassion: Seeing others through Christ's eyes
• Excellence: Always striving to be the best
• Dignity: Respecting human life from beginning to end

If You're Looking to Make a True Impact...

Saint Francis offers a workplace where your work has purpose, your team feels like family, and your contributions support a mission that has been changing lives for more than 150 years.

Total Rewards

Our most important asset is our colleagues. That's why Saint Francis Healthcare System offers a comprehensive benefits program to meet all your needs. Colleagues working at least 24 hours per week will have access to our Total Rewards package as outlined below.

• Comprehensive and affordable health coverage including medical, prescription, dental and vision - available on the first of the month after hire date
• Saint Francis Medical Services Discount
• Earned Time Off (ETO) based on relevant years of work history. ETO combines vacation, sick, holidays, and personal days into one balance to allow for flexibility
• Retirement benefits including SFHS immediate matching
• Education Assistance benefits up to $5,000 per calendar year for one year of service after graduation
• Other benefits including: Benefit Support through Health Advocate, Employee Assistance Program, Flexible Spending Accounts, Identity Theft Protection, Pet Insurance, Earned Wage Access

To learn more about our Total Rewards package and eligibility, visit www.sfmc.net/careers/benefits/ .

Equal Employment Opportunity

Saint Francis Healthcare System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, Saint Francis Healthcare System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, trans