Associate Field Sales Account Executive (Multiple US Cities!)

The RealReal; New York (NY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Base salary plus uncapped commission

Annual Elite Club Trip for top performers

Employee Stock Purchase Plan

401K with Company Match

Flexible Time Off

Job summary

The RealReal is seeking an Associate Luxury Resales Advisor to drive new business growth and reactivate relationships with past consignors. This role requires a passion for luxury, excellent communication skills, and the ability to manage relationships effectively. You will engage with clients daily, providing strategic guidance and ensuring a high-touch experience while achieving sales quotas. The expected salary range is between $60,000 and $70,000, with additional performance incentives and benefits.

Qualifications

• Proven track record in sales and client account management.
• Exceptional communication skills with discerning clientele.
• Self-starter mentality with strong drive for results.

Responsibilities

• Engage new and inactive clients through outreach.
• Build pipeline by sourcing and reactivating consignors.
• Deliver a high-touch experience throughout consignment.

Skills

Sales Performance

Client Relationship Building

Prospecting

Negotiation

Adaptability

Tools

Salesforce

Job description

The Associate Luxury Resales Advisor (ALRA) is a key sales position at The RealReal focused on driving new business growth and reactivating lapsed consignor relationships. As an ALRA, you will grow your consignor base by acquiring luxury goods from new clients and reconnecting with past consignors who have not recently consigned. You have an entrepreneurial spirit, thrive in a fast-paced environment, and are energized by building relationships from the ground up. At TRR, you are more than just points of contact; you are essential partners to our consignors. By cultivating deep relationships and understanding each consignor’s closet, you will provide strategic guidance on what and when to consign to maximize their return. You are customer-obsessed, adaptable, and passionate about luxury brands, fashion, and sustainability. Above all, you embody the TRR culture through collaboration, driving results, and building for the future.

Eligible Market Locations

Los Angeles - Central/West LA, East Side/ Los Feliz/DT, Santa Monica/ Malibu, The Valley

Norcal PW - Bay Area Peninsula, Bay Area North, Bay Area South

Northeast - Massachusetts, New Jersey North, NJ Upper Coast, Philadelphia, Washington DC

Southeast - Boca/Del Ray, Ft. Lauderdale, Miami Beach, Nashville, North Atlanta, Orlando, South Miami

Southern Central - Central Dallas, Central Houston

Southwest - Orange County North, Phoenix

What You Get To Do Every Day

• Client Outreach: Engage new, inactive, and prospective clients through daily outreach and in-home appointments to drive consignment activity. Develop and execute creative networking and outreach strategies to attract new consignors, reactivate lapsed consignor relationships, and generate repeat business.
• Lead Generation & Conversion: Proactively build pipeline by sourcing new leads, reactivating lapsed consignors, and converting marketing-qualified leads into active consignors. Leverage tools, such as Salesforce, to effectively manage pipeline activity and opportunities.
• Sales Performance: Consistently meet or exceed monthly quotas by driving new business growth, reactivation results, and key performance metrics that contribute to overall revenue growth.
• Client Experience: Deliver a high-touch, white-glove experience throughout the consignment process to ensure client satisfaction, trust, and long-term engagement, while building meaningful client relationships that extend beyond convenience and transactional service.
• Contract Management & Client Consultations: Clearly present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through each step of the process.
• Cross-Functional Collaboration: Partner with Retail teams to support sales growth and collaborate closely with the Consignor Relations team to proactively address and resolve client concerns.
• Consignment Procurement & Logistics: Acquire luxury consignment items from clients and oversee the end-to-end coordination of item pickup and shipment to The RealReal’s e-commerce centers.
• Field Work: Spend the majority of time, over 70%, in the field, cultivating client relationships and securing consigned items through personalized, in-home appointments.

What Great Looks Like (Performance)

• Executes with strong pipeline discipline across new business, reactivation, and follow-up activity.
• Maintains consistent outreach volume and demonstrates improving lead-to-consignment conversion effectiveness.
• Builds early momentum in new consignor acquisition, reactivated accounts, and overall consignment value contribution.
• Demonstrates resilience by staying motivated through rejection, overcoming objections, and consistently turning “no” into future opportunities.
• Creates opportunities through prospecting, networking, and effective use of inbound leads.
• Demonstrates ownership, coachability, disciplined execution, and trust-based client relationships.
• Balances speed and quality by moving opportunities efficiently while delivering a high-touch client experience.
• Shows strong follow-through, dependable communication, and accountability to commitments.

Core Competencies (Baseline)

• Entrepreneurial drive and ownership mindset
• Coachability and learning agility
• Results orientation and competitive driveRelationship building and client trust
• Prospecting and business development acumen
• Operational discipline & follow-through
• Self-management and resilience
• Adaptability in a fast-paced, field-based environment

What You Bring To The Role

• Technologically proficient; comfortable learning & leveraging CRM systems (e.g., Salesforce), digital tools to manage pipeline and drive performance.
• Self-starter with an entrepreneurial mindset who adapts quickly to shifting priorities.
• Highly motivated by ownership, growth, and impact, with the drive to build a book of business and continuously improve performance.
• Results-oriented, and comfortable operating independently in a fast-paced, field-based environment.
• Exceptional ability to build rapport, earn trust, and communicate effectively regarding high-value goods / services with discerning clientele.
• Strong relationship-building, organizational, and problem-solving skills; excellent verbal and written communication.
• Customer-obsessed with a passion for luxury, fashion, and sustainability.
• Willing and able to travel more than 70% within the designated market.

Able to commit to a 40-hour workweek with occasional off-hours; must reside in the assigned territory, possess a valid driver’s license (except in Manhattan, Brooklyn, and Chicago markets), maintain compliant insurance and driving record, and lift up to 25 lbs as needed.

Preferred Requirements

• Tech proficiency in Salesforce (or similar CRM).
• Prior experience in selling luxury goods and/or high-end services.
• Strong understanding of fashion trends and the luxury market.
• Base salary plus uncapped commission
• Annual Elite Club Trip for top performers
• Monthly sales competitions (i.e. cash | prizes | site credit)
• Employee Stock Purchase Plan
• 401K with Company Match
• 9 Paid Company Holidays
• Flexible Time Off (With Manager Approval)

The expected On-Target Earnings range for this role is $75,000 - $87,500. To determine on-target earnings, the range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping period. Compensation is higher for those who exceed targets.

The expected salary range for this role is $60,000-$70,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.