Associate Field Network Engineer

TechAlliance of Southwestern Ontario, London Economic Development Corporation; New Jersey; Remote; USD 80,000 - 100,000; Full time

Job summary

Join an innovative company that is a leader in cloud-based software solutions for the automotive industry. As an Associate Field Network Engineer, you will play a crucial role in providing high-quality installations and maintenance for client hardware. Your expertise in troubleshooting and customer interaction will be key in ensuring client satisfaction. This position offers a dynamic work environment where you can grow your skills and contribute to a team that values curiosity and collaboration. With competitive pay and a range of benefits, this is an exciting opportunity to make a significant impact in a forward-thinking organization.

Benefits

Paid Time Off (PTO)

401K Matching Program

Tuition Reimbursement

Medical, Dental, and Vision Benefits

Qualifications

• High quality installations and maintenance on client hardware.
• Strong troubleshooting skills for PCs and printers.
• Ability to adapt and manage client interactions effectively.

Responsibilities

• Perform daily functions using WFM device to update service cases.
• Troubleshoot and repair PCs and printers.
• Conduct hardware installations and client interfacing.

Skills

Active Listening

Conflict Resolution

Troubleshooting

Customer Interaction

Network Troubleshooting

Hardware Installation

PC Diagnostics

Wireless Implementation

Adaptability

Communication Skills

Education

Associate's Degree or Equivalent Experience

Tools

WFM Device

Proton

Ekahau

Meraki Dashboard

Salesforce

Microsoft 365

Job description

Associate Field Network Engineer page is loaded

Associate Field Network Engineer

Apply locations US - New Jersey - Home Office time type Full time posted on Posted 2 Days Ago job requisition id JR7088

Field Based Position - Southern New Jersey - Edison - Cherry Hill - Philidelpia

About US

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com

At CDK Global , we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities.Our values: Stay Curious , Own It, Be Open , Create Possibilities

Position Summary

Provides high quality installations, and prompt corrective and preventative maintenance on client hardware sold and supported by CDK

Responsibilities

• Perform Daily functions using WFM device to update service and installation cases. (95-100%)

• Receive and accept service and install cases

• Update ETA information within specified ETA guidelines

• Log times using WFM timer functions for Shop, Travel, Onsite, Repair and Audit

• Create and Update Parts Requests as required (receipt / return ) Close and Updates cases including any Asset Changes

• Perform Asset Inventory of client sites as required during installs

• PC (75-85% Competency) - Diagnostics and replacement of Components

• Troubleshoot Operating System or System Image, BIOS & Configuration, Virus Protection - AV Loads.

• Use of diagnostic tools

• Perform PC Upgrades, SIA Loads and Drive Loads

• Troubleshoot and Repair Dot Matrix Printers (75-85% Competency) - Change Configs/Default, Replace Print Head, Replace FRU, Replace Cables, Replace OCP and/or switches, Replace or adjust Platen, Replace Motor/belts/sensors and Replace tractors

• Troubleshoot and Repair Laser Printers (75-85% Competency)- Change Configs from Menu/Default, Replace Fuser/toner/PS, Resolve paper jam issues replace/clean rollers, Troubleshoot and replace FRU's, "Higher Repair" to Swap ratio

• Hardware Installation (75-85% Competency) - Presite Procedures, Design Procedures, Hardware Install, Hardware Relocation, Quality Procedures, Client interfacing and Install Certification

• Snapon Support (95-100% Competency) - Loading procedures, Licensing, Workstation Setup and SLA's

• Driving Customer interaction Revenue (75-85% Competency) - 3rd Party PC Maintenance, Maintenance Resign, T & M *PC Sales w Maintenance

• Field Troubleshooting Skills (75-85% Competency) - First Call Resolution, New Products – Stay current and OTA

• Network (75-85% Competency) - Troubleshoot and Repair Wired LANs, Troubleshoot WANs, Troubleshoot and repair wired bridges, Add changes to CDM, General Policy Adherence, IP and Subnets, Configuring Routers NDC Model, Cabling (OSI Layer one), Terminal Server procedures *CCNA*Configuring Routers Advanced Model, Adhere to NAT policies & procedures, access lists *Dial on Demand -Advanced router issues, VLAN Configurations, Site to site VPN, Security, VPN Concentrator, SDWAN (Cloud Connect), IPT Phone Handset, IPT TS, IPT Call Manager and IPT Router

• Wireless Implementation (75-85% Competency) *Wireless Site Survey (Active/Passive) *Access Point Coverage/Configuration and Wireless Bridge Implementation

• Using CDK Tooling (75-85% Competency) - Proton, Heisenberg, Ekahau, Meraki Dashboard, Salesforce, VeloCloud Orchestrator, Microsoft 365 and Case Management System

• Spooler Setup/Maintenance (75-85% Competency) - Master Spooler procedures and redirect printing

• Active listening (85-95% Competency) - Demonstrated Active listening Skills

• Conflict Resolution (85-950% Competency) - Client interaction *Team Interaction

• Spares Inventory Maintenance- Scan all items during quarterly count

• Social Style (95-100%) - Proper Attire - Business Casual, Personal Hygiene

Qualifications

• Adaptability, Process/Project Management/Independent Discipline, Communication Skills (Proper Method), Alignment, Collaboration, Results Orientation, Ethics/Integrity, Service Orientation/Client Focus, Innovation Talent Development, Performance Management

Preferred Qualifications

• Associate’s Degree or Equivalent Experience, Industry Standard PC & Network Certifications

Hourly Compensation Range: $30.00/Hour to $33.00/Hour.

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

CDK is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdk.com