Associate Field Application Engineer

Seyond; Sunnyvale (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Paid parental leave

Wellness reimbursement

Career growth opportunities within a全球

Job summary

Seyond is seeking a motivated Associate Field Application Engineer to support our engineering and operations teams. This is an hands-on, entry-level technical role involving technical support, client interactions, equipment testing, quality assurance, deployment preparation, and AI datapreparation.

You will assist clients and field engineers with troubleshooting hardware, software, networking, and system issues, perform QA checks, test systems, and document results while learning LiDAR solutions

Qualifications

• Excellent verbal and written communication skills and strong customer-service focus.
• Comfortable working with computers, networking and electronic equipment.
• Able to work within a Linux environment.
• Familiarity with test script writing is a plus.

Responsibilities

• Assist clients and field engineers with troubleshooting hardware, software, networking, and system issues.
• Prepare and perform initial QA checks on equipment and materials for deployments.
• Test systems and equipment under various scenarios for accuracy, reliability and compliance.
• Inspect, test, troubleshoot, and document RMA/returned equipment.
• Provide remote technical support to customers and field personnel.
• Document testing results and troubleshooting activities.
• Label and annotate 3D point-cloud data used for AI/ML training.
• Review labeling for accuracy and quality.

Skills

Verbal and written communication

Customer service

Attention to detail

Problem solving

Hands-on

Willingness to learn

Education

Engineering/CS/IT/Electronics degree or equivalent

Tools

Linux

Job description

Seyond is a leading global provider of image-grade LiDAR technology, powering a safer, smarter and more mobile world across the automotive, intelligent transportation, robotics and industrial automation sectors. Founded in Silicon Valley with strategically placed research and manufacturing facilities across the globe, Seyond is crafting LiDAR solutions that elevate autonomous driving and fuel the advancement of smart infrastructure development. Our dynamic portfolio – including ultra-long range flagship LiDAR sensor Falcon, mid-to-short range LiDAR sensor Robin and perception service software platform OmniVidi – powers automotive and ITS solutions for partners like NIO, Faraday Future, Exwayz and Hexagon. Currently, over 200,000 Falcon units are in use, and the product continues to be mass-produced today.

Who is Seyond?

Seyond™ is a global leader in high fidelity LiDAR solutions, powering the future of mobility across ADAS, ITS, Robotics, Stationary and Off-Road industries. Seyond delivers a dynamic portfolio of robust, high resolution LiDAR sensors, perception software, and the Seyond ITS Management Platform (SIMPL). Founded in Silicon Valley with a global footprint, Seyond is dedicated to the highest quality engineering and manufacturing, and unwavering commitment to our customers.

About Seyond ITS

Drawing on deep expertise in precision sensing and edge intelligence, Seyond offers a robust portfolio of LiDAR sensors, perception software, and transportation analytics solutions designed to improve roadway safety, traffic operations, and multimodal mobility.

This portfolio includes the SIMPL™ ITS Management Platform, Seyond’s LiDAR-based detection solution for smart intersections and highways. SIMPL operates as a distinct business unit with dedicated pricing and go-to-market authority across two verticals: urban intersection management and interurban highway, tunnel, and tolling detection.

This position is not eligible for employment-based immigration sponsorship.

Associate Field Application Engineer

We are seeking a motivated and detail-oriented Associated Field Application Engineer to support our

engineering and operations teams. This is a hands-on, entry-level technical position involving technical

support, client interactions, equipment testing, quality assurance, deployment preparation, and AI datapreparation.

Key Responsibilities

• Assist both clients and field engineers with troubleshooting and debugging hardware, software,networking, and system issues.
• Prepare and perform initial QA checks on equipment and materials for customer deployments.
• Test systems and equipment under various scenarios to evaluate accuracy, reliability, performance,and compliance.
• Inspect, test, troubleshoot, and document RMA/returned equipment.
• Provide occasional remote technical support to customers and field personnel.
• Document testing results, technical issues, and troubleshooting activities.
• Label and annotate 3D point-cloud data used for AI/machine-learning training.
• Review completed labeling for accuracy, consistency, and quality.

Qualifications

• Excellent verbal and written communication skills, with a strong sense for customer service.
• Degree or technical background in Engineering, Computer Science, IT, Electronics, or a related fieldpreferred.
• Comfortable working with computers, networking, and electronic equipment.
• Able to work within Linux environment.
• Background and familiarity with test script writing preferred.
• Strong attention to detail and problem-solving skills.
• Ability to follow technical procedures and accurately document results.
• Familiarity with networking, AI/ML, LiDAR, 3D point clouds, or hardware testing is a plus.
• Most importantly, we are looking for someone who is dependable, technically curious, hands‑on, and
• eager to learn.

Seyond offers a competitive compensation and benefits package, including:

• Medical, dental, and vision insurance
• Paid time off
• Paid parental leave
• Wellness reimbursement
• Career growth opportunities within a rapidly expanding global organization