Associate Executive Director - Full Time

Greater Philadelphia YMCA; Hatboro (Montgomery County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Free YMCA gym membership

Flexible work schedule

Discounted YMCA programs

12% retirement fund contribution

Employee referral bonus

Professional training and development

Mission-driven environment

Job summary

Greater Philadelphia YMCA seeks an Associate Executive Director to oversee member service initiatives, program development, and community service programs. This role evaluates existing programs for integration into the YMCA service model and supervises program directors while supporting member service and planning across the organization.

The position emphasizes revenue and expense oversight, staff development, and building a culture focused on great member experiences.

Qualifications

• Experience in YMCA management and direct responsibility for member service and program development.
• Strong knowledge of fitness, group exercise, aquatics, and family service activities.
• Demonstrated success in membership/staff development.
• Experience in developing and motivating volunteers.
• Demonstrated ability in fiscal management.

Responsibilities

• Recruit, train, schedule, supervise and recognize a staff team delivering on our mission through membership and program engagement strategies.
• Assist with defining, delegating and oversight of branch membership and program committees; publish annual chart of work, calendar, agenda, and minutes.
• Be accountable for revenue generation and expense controls while adhering to policies and procedures; utilize resources in membership and program development, fundraising and planning.
• Model Listen First skills to foster relationship development and a member-focused culture; train others to adopt this approach within the first year.

Skills

Member service management

Program development

Volunteer management

Staff development

Fiscal management

Education

Bachelor's degree in related field

Job description

The Associate Executive Director will be responsible for the oversight of member service initiatives, program development and support, and community service programs. The Associate Executive Director will be responsible for evaluating existing programs to determine appropriate integration into the YMCA service model, will supervise program directors and assist in all member service and program related planning.

Some rewards for joining our team:

• Free YMCA gym membership
• Flexible work schedule available
• Discounted YMCA programs after meeting the eligibility requirements
• Eligible for a 12% company contribution to the YMCA Retirement Fund after meeting the requirements
• Employee referral bonus program
• Opportunities for continuing education and professional training and development
• Fun, collaborative, and mission driven environment

What is needed for this job:

• Experience working in a YMCA management position, will have had direct responsibility for member service and program development, have strong knowledge of and experience managing fitness, group exercise, aquatics programming, and family service activities and be willing to work within a new and developing service centered model
• Bachelor’s degree in related field with a minimum of 5 years of related experience
• Demonstrated success in membership/staff development
• Strong knowledge in fitness, group exercise and program development/innovation
• Experience in developing and motivating volunteers
• Demonstrated ability in fiscal management

The responsibilities we will trust you with:

• Recruit, train, schedule, supervise and recognize a staff team that delivers on our mission through membership and program engagement strategies
• Assist with defining, delegating and oversight of branch membership & program committees. Ensure annual chart of work, calendar, agenda and minutes published for each committee consistent with the Branch Board direction. Attend all Branch Board Meetings
• Be accountable for revenue generation and expense controls and adherence to policies and procedures. Effectively utilize resources in membership and program development, fund raising and planning
• Model, and teach, Listen First skills to create an environment of relationship development and a culture focused on the wants and needs of the members Listen First trainer level expected within the first year of employment
• Develop and implement high quality programs that meet the needs of the community, engage members in Y activities and connect members to each other. Foster relationships and collaborations to promote high quality programs and services
• Create a culture of accountability to ensure staff is engaged at all levels of the organization with the focus of providing “great” experiences for all members
• Monitor trends and developments in membership engagement, relationship development, and retention strategies and staff competence to ensure that branch continues to deliver on key member impact results
• Serve as member of Membership Quality Team/Executive Operations Team, representing leadership in Association-wide programs, including staff supervision, program quality assurance and policy development
• Create a member-centered environment and build member engagement, involvement and connections. Implement policies and procedures that ensure overall member satisfaction

What you can expect:

• Support from an amazing team
• Opportunities to learn & grow
• Being a part of a non‑profit organization that works to make the community stronger