Associate Event Technology Manager

First Global Management Services; New York (NY); Remote; USD 60,000 - 82,000; Full time

Job summary

A leading global brand experience agency is seeking an Associate Event Technology Manager. This role involves assisting clients with registration websites, integrating new technology platforms, and managing data for events. Ideal candidates will have 2-4 years in event technology, strong skills in Cvent FLEX and Microsoft Excel. Competitive salary, remote work, and various benefits offered.

Benefits

Medical, Dental & Vision

401 (k)

Employee Assistance Program (EAP)

Wellness Stipend

Discretionary Bonus Structure

Qualifications

• 2-4+ years of experience in Event Technology and Attendee Management.
• Experience with registration website platforms like Cvent and Bizzabo.
• Experience with virtual meeting and event platforms.

Responsibilities

• Advise on user experience of registration for events.
• Implement and manage event registration websites.
• Troubleshoot technical issues.

Skills

Event Technology and Attendee Management

Microsoft Excel

Client communication

Project management

Education

Bachelor’s Degree

Tools

Cvent FLEX

Microsoft Office

HTML and CSS

Job description

Overview

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer.

Location: Remote working on EST time zone essential

What You Would Get To Do

In this capacity, the ideal candidate would represent the FIRST brand embedded within a Solutions account for a Financial Services company. FIRST Solutions is the proprietary strategic meetings management model offered by FIRST, which embeds specialist talent into organizations to provide Content, Creative, Digital Technology, Management & Delivery, and Data & Insights. The Associate Event Technology Manager is responsible for assisting clients in navigating registration websites, supporting the integration of new technology platforms, and managing data, while collaborating closely with the event delivery team. This role involves assisting the events team with the implementation and ongoing support of new technology platforms, as well as leveraging advanced Microsoft Excel skills to manage event information and generate detailed reports.

Your Contributions

• Advises on user experience of all pre-event and onsite registration for both virtual and in-person events
• Implementation and project management of event registration websites, app builds and all technological aspects of our events
• Troubleshoot technical issues
• Manage client evaluation communications such as save-the-dates, invitations, registration, confirmations, etc.
• Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request
• Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements
• Work with Event delivery team on overall program logistics, production, and implementation
• Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate
• Registration desk flow design and set up
• Assist in contacting clients for relevant information pertaining to the event
• Create and distribute post event client surveys
• Coordinate planning and utilization of mobile apps. May assist with build depending on platform.
• List manipulation to provide team members with relevant registration data, year on year statistics, and insight into varied elements and event analytics
• Provide the client with cost savings / value adds whenever possible
• Travel (15-20% annually) for on-site management of events to ensure full success and reconciliation.

What We Are Looking For

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. Please contact [e-mail] if you need an accommodation at any stage of the recruitment process.

• 2-4+ years of experience in Event Technology and Attendee Management including entry level meeting planning and coordination

Strong working knowledge of Cvent FLEX required

• Bachelor’s Degree preferred
• General knowledge of HTML and CSS is a plus, but not required
• Experience with registration website platforms such as Cvent, Bizzabo, Certain, Qualtrics or other registration website platforms required
• Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms preferred
• Proficiency with Microsoft Office – specifically with Excel (i.e. comfortable with VLOOKUP function) and PowerPoint
• Proven ability to manage multiple projects simultaneously
• Very good written and oral communication skills at all levels
• Client centric, approachable, able to adjust to client needs and style; adapt to ever changing demands and different client work styles
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively

Benefits

• Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k)
• Five Flexible Spending Accounts Options
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $60,000 to $82,000. This role is also eligible for an annual discretionary bonus.

Equal Opportunity

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Application Notes

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected status in accordance with applicable law.