Associate, Enrollment Services

Houston Community College; Houston, Northern (TX, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Houston Community College is seeking an Enrollment Services Associate to coordinate enrollment activities across multiple sites, covering admissions, testing referrals, transcripts, and FERPA compliance. The role collaborates with College Officials to align with strategic goals and ensure accurate state reporting.

The candidate will advise students through the enrollment process, participate in recruitment events, and help implement internal controls and training programs across Enrollment

Qualifications

• Bachelor’s degree required.
• 2 years’ work experience in Enrollment Services or Student Services preferred.
• Valid Texas Driver License.

Responsibilities

• Advise students on the enrollment process (admissions, assessment, financial aid, advisement registration, orientation).
• Represent the College at community recruitment and retention events.
• Coordinate data reconciliation for state and federal reporting to ensure compliance.
• Implement departmental goals based on the College Strategic Plan.
• Develop and implement internal controls in Enrollment Services.
• Provide admissions testing referrals for pre- and post-test assessments.
• Maintain transcript security procedures and issue official transcripts.
• Monitor Never Attended reports for accurate financial aid reporting.
• Research, recommend and process refund petitions.
• Coordinate staff trainings and assist with interviewing, hiring, and training.

Skills

MS Office

Information Management Systems

Budget Management

Data entry

Education

Bachelor's degree

Job description

JOB SUMMARY

The Enrollment Services Associate is responsible for working closely with College Officials in coordinating and managing college enrollment services at multi-college sites to include registration, admissions, student records, testing referrals and compliance of state reporting.

ESSENTIAL FUNCTIONS

• Advise and assist students of the enrollment process (admissions, assessment, financial aid, advisement registration, orientation etc. ).


• Represent the College at community recruitment and retention events.


• Coordinate with the district and various entities in the reconciliation of data for state and federal reporting to ensure compliance and meet accountability requirements.


• Implement departmental goals based on the College Strategic Plan.


• Develop and implement effective and efficient internal controls in Enrollment Services.


• Provide admissions testing referrals for pre- and post-test assessments (i.e., standardized test(s) approved by the Coordinating Board).


• Establish, implement and monitor security procedures for securing transcript materials, validate and issue official college transcripts and verifications.


• Monitor and process the Never Attended report according to District guidelines for accurate Federal Financial Aid reporting.


• Research, recommend and process approval or denial of refund petitions.


• Coordinate and college/department trainings regarding enrollment services.


• Assist with interviewing, hiring, and training.


• If applicable, schedule, supervise and evaluate staff.


• Monitors staff functions.


• If applicable, input and approve time and labor data for staff.


• Promote college retention by properly screening and providing information to advise students regarding the withdrawal process, Texas Success Initiative (TSI) requirements, standardized test reinstatement, and TSI regulatory compliance (i.e. check status at initial contact, set milestones and groups, enter test scores term activate, track audit exceptions).


• Coordinate efforts in maintaining regulatory compliance of TSI.


• Implement departmental goals based on the Colleges Strategic plan.


• Disseminate information on college policies and procedures related to student enrollment.


• Maintain confidentiality of information in business processes related to students, facultyand staff (i.e. Family Educational Rights and Privacy Act (FERPA), employee records, etc. ) Represent the College in various District, College, State and National organizations in matters relating to enrollment management.


• Perform other duties, tasks and assignments as required.

QUALIFICATIONS

Education & Experience

• Bachelor’s degree required


• 2 years’ work experience in Enrollment Services or Student Services in a college setting preferred

Licensing & Certification

• Valid Texas Driver License

Special Skills

• MS Office Programs


• Information Management Systems


• Budget Management


• Advanced proficiency in the use of personal computers, data entry, training, troubleshooting, and query information

Competencies

• Delivering High Quality Work


• Accepting Responsibility


• Serving Customers


• Supporting Organizational Goals


• Driving Continuous Improvement
  
• Acting with Integrity


• Thinking Critically


• Managing Change


• Communicating Effectively

Working Conditions

General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.

SECURITY SENSITIVE

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

The Organization

Houston Community College (HCC) is composed of 14Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.

The Team

Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.

Location

Houston is a city with limitless possibilities:

• Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.


• Approximately 145 languages are spoken here.


• Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.


• Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.


• The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.


• World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions.


• With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.


• Houston is theCulture & Culinary Capital of Texaswith more than 7,500 restaurants and eating establishments covering 60+ cuisines.

EEO Statement

Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Sandra Jacobson, Director EEO/Compliance, Title IX Coordinator

Office of Equal Opportunity and Title IX

PO Box 667517

Houston TX, 77266

713 718.8271 or [e-mail]

HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity.

Individuals with disabilities, who require special accommodations to interview, should contact [phone].